Zendesk Integration

Customer engagement is seamless when agents focus exclusively on the customer and not the myriad of systems needed to access information. The simpler, the better.

  • Create Zendesk tickets instantly from within the Bold360 Workspace.
  • Search existing tickets to pull up relevant information while chatting.
  • Update fields in your tickets directly within Bold360.
  • Link an existing ticket to the current conversation.
  • Automatically attach transcripts to Zendesk tickets.