Zendesk Integration

Customer engagement is seamless when agents focus exclusively on the customer and not the myriad of systems needed to access information. The simpler, the better.

• Create Zendesk tickets instantly from within the Bold360 Workspace.
• Search existing tickets to pull up relevant information while chatting.
• Update fields in your tickets directly within Bold360.
• Link an existing ticket to the current conversation.
• Automatically attach transcripts to Zendesk tickets.