Customer engagement is seamless when agents focus exclusively on the customer and not the myriad of systems needed to access information. The simpler, the better.
- Create Zendesk tickets instantly from within the Bold360 Workspace.
- Search existing tickets to pull up relevant information while chatting.
- Update fields in your tickets directly within Bold360.
- Link an existing ticket to the current conversation.
- Automatically attach transcripts to Zendesk tickets.