Email Management


Email Management Highlights

  • Organize and assign emails with routing rules and automatic email distribution
  • Ability to thread individual emails together for a cohesive view of customer communication Messaging™ and auto responses
  • Increase efficiency with Adaptive
  • Tools for agent collaboration
  • Robust reporting to monitor email statistics
  • Rich contextual history of customer interactions across email and chat
  • Complete permission control for supervisors and management