Smart phones and messaging apps have shaped how consumers engage with businesses. As a result, consumers expect every interaction to be fast, personalized and immediate. To meet these expectations, your business must collect and present relevant information about each consumer and their interactions in order to deliver an exceptional experience.
Bold360 is an intelligent customer engagement platform that provides businesses with actionable customer insights to efficiently deliver richer and more personalized experiences in real time. Bold360 provides the digital channels and tools needed to engage and support consumers as they seamlessly move across self-service and agent-assisted channels like chat, email, messaging and social, while presenting agents with the full context of those interactions through a single pane of glass.