Tibco Transforms Business with BoldChat.
After evaluating multiple solutions, TIBCO, an infrastructure and business intelligence software company, chose to partner with BoldChat to build relationships earlier in the customer journey and boost sales.
"We saw the free trial to paying customer conversion rate improve. We also have seen that we improved our Net Promoter and NSAT scores."
With the immense amount of data flowing into any company today, more organizations are looking for solutions that translate raw information into actionable insights. To capture this growing market, TIBCO saw an opportunity to build relationships with prospective customers earlier in their journey by implementing live chat on their website. They also saw an opportunity to better serve their customers’ changing needs by providing real-time digital support.
TIBCO cites that they were looking for a live chat solution, but ended up with a partner in BoldChat who helped them get up-and-running quickly and define a set of standards to improve their business. By using BoldChat, TIBCO is able to know more about their customers, engage with them earlier on in the relationship, ask better questions about what they need up front, and track and act on customer information. BoldChat makes it easy for TIBCO to export chat data into their Spotfire product application to analyze and visualize the performance of their chat program, optimizing for improvement.
After implementing BoldChat, TIBCO has experienced significant benefits, including: