Scalable seamless customer experience.
With BoldChat, SendThisFile gained significant customer service benefits, including increased customer satisfaction and same day email responses.
"Customers tell us they’re surprised how quickly they hear back from us."
Launched in October 2003, SendThisFile enables customers to send and receive files that are too large for email, to and from anyone, anywhere, in just a few steps. The company has more than one million users who have sent over 36 million files. As SendThisFile grew, it began to struggle to handle incoming email volume.
To meet its email management needs, SendThisFile turned to BoldChat by LogMeIn. BoldChat’s email management tool enables agents to quickly and efficiently respond to customers with canned messages and automatic message threading. This allowed SendThisFile to effectively outsource its email responses without compromising the customer experience.
With BoldChat, SendThisFile gained significant customer service benefits.