A better way to provide service.
With BoldChat in place, Miyachi Unitek’s customer service and support capabilities advanced significantly.
A leading manufacturer of equipment and systems for resistance welding, laser welding, laser marking, laser cutting and hot bar reflow soldering and bonding, Miyachi Unitek serves numerous diverse markets. To provide superior service to these clients, a new support solution was needed.
"…the percentage of qualified leads has increased. This is largely attributed to the use of BoldChat which enables us to answer technical questions immediately, thus building customer confidence."
Barbara Kuntz, Marketing Communications Manager Miyachi Unitek
After researching various live chat options, Miyachi Unitek decided that LogMeIn’s BoldChat was the ideal solution. BoldChat provided proactive chat functionality, Salesforce.com support, a high degree of customization and flexible pricing.
With BoldChat in place, Miyachi Unitek’s customer service and support capabilities advanced significantly.
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