Ready to Help Provide Answers

Bold360’s Smart FAQ bot gives you an immediate self-service option to rapidly respond to common questions and provide business answers.

Find out more about the Smart FAQ
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Start supporting customers quickly and easily

With Bold360's smart FAQ, you can have AI-powered customer support in just 3 simple steps.

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Deploy a self-service bot on your website to deliver up-to-date answers 24/7 to customers and employees

Organizations like yours are all struggling to keep up with the growing influx of questions from customers, employees, and partners as a result of the rapidly changing customer engagement and business landscapes.

 

Easy To Use Search

Bold360 includes a web widget search box that opens on the page allowing users to type in questions and get immediate answers without having to leave the page.

Consistent Content

Organize and quickly update the latest information in the Bold360 knowledge base, plus leverage our pre-populated list of suggested articles that you can customize specifically for you.

Gain New Insights

Better understand the needs of your customers and employees by using Bold360 to analyze every interaction and spot new trends in questions and gaps in information.

Ready To Scale

Bold360 is an AI-powered digital engagement solution that is built to support the demanding needs of large enterprises and high-volume customer service teams.

 

 

Learn From Every Question

Turn every interaction into actionable insights.

Insights that are fueled by actual customer and employee questions are presented in real-time, so you can take immediate action. You can see what topics are trending and where gaps exist in your content and knowledge base to respond quickly.

Learn More about Bold360’s Smart FAQ

Here to help you rapidly answer customer and employee questions.

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