Bold360 includes a web widget search box that opens on the page allowing users to type in questions and get immediate answers without having to leave the page.
Organize and quickly update the latest information in the Bold360 knowledge base, plus leverage our pre-populated list of suggested articles that you can customize specifically for you.
Better understand the needs of your customers and employees by using Bold360 to analyze every interaction and spot new trends in questions and gaps in information.
Bold360 is an AI-powered digital engagement solution that is built to support the demanding needs of large enterprises and high-volume customer service teams.
Insights that are fueled by actual customer and employee questions are presented in real-time, so you can take immediate action. You can see what topics are trending and where gaps exist in your content and knowledge base to respond quickly.
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