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Estudos de caso | Atendimento ao cliente

The American Society of Composers, Authors & Publishers

O BoldChat ajuda a ASCAP a encontrar seu ritmo.

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Estudos de caso | IA, Envolvimento dos clientes

Intuit Mint Bills

Mint Bills implementa a plataforma de autoatendimento do Bold360 A.I. e reduz o volume do call center em quase 50%

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Estudos de caso | IA, Envolvimento dos clientes

JustFab

A JustFab Inc. usa o Bold360 A.I. para estimular o autoatendimento entre seus clientes

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Estudos de caso | Atendimento ao cliente, Envolvimento dos clientes

Kars4Kids

Kars4Kids aumenta conversões de doações com o BoldChat.

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Estudos de caso | IA, Envolvimento dos clientes

MyHeritage

92 milhões de usuários. 9 idiomas. Uma única solução de inteligência artificial.

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Estudos de caso | IA, Envolvimento dos clientes

Premium Credit

Premium Credit adota a solução de autoatendimento Bold360 A.I. e vê bons resultados em apenas 3 meses

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Estudos de caso | IA, Envolvimento dos clientes

RBS

Bold360 ai helped RBS completely transform their content management process in merely 6 weeks.

Estudos de caso | Envolvimento dos clientes, Vendas

Sullivan University

O BoldChat está ajudando a Sullivan University a acertar em cheio na estratégia de marketing.

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Estudos de caso | IA, Envolvimento dos clientes

Thomas Cook

Thomas Cook simplifica o suporte global com o autoatendimento do Bold360 A.I.

Estudos de caso | Envolvimento dos clientes, Atendimento ao cliente

Tibco

Tibco transforma os negócios do futuro com o BoldChat

Estudos de caso | Atendimento ao cliente, Vendas

Timberland

Timberland dá um salto impressionante com o Bold360.

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Estudos de caso | IA, Envolvimento dos clientes

UK Mail

UK Mail passa a oferecer atendimento melhor e mais rápido a sua base crescente de clientes

Estudos de caso | Envolvimento dos clientes, Vendas

Web.com

Web.com assume o controle de sua estratégia de chat com o BoldChat.

webs-logo
Estudos de caso | IA, Envolvimento dos clientes

Webs

Webs eleva o patamar do atendimento ao cliente com a integração Bold360 A.I./Zendesk

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Fichas de dados | Envolvimento dos clientes, Atendimento ao cliente

Bold360 agent Overview

Explore the Bold360 Intelligent Customer Engagement Platform.

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Fichas de dados | Envolvimento dos clientes, Atendimento ao cliente, IA

Bold360 ai Overview

Explore the Bold360 Intelligent Customer Engagement Platform.

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Fichas de dados | Envolvimento dos clientes, IA, Atendimento ao cliente

Bold360 Overview

Bold360 is the ultimate engagement solution delivering the richest customer profiles and fastest time-to-value.

Fichas de dados | Envolvimento dos clientes

Co-browse

Securely browse with visitors and provide a seamless customer experience.

BoldChat-for-Mobile
Fichas de dados | Envolvimento dos clientes

How Bold360 Chat App Improves Mobile Engagement

Proactively engage visitors whenever, wherever, on any device.

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Webinars | Envolvimento dos clientes, Vendas

2018 Trends: 3 Customer Service Predictions

Our three predictions of how today’s most disruptive technology force will reshape the customer service landscape… for better or worse… and steps you can take to prepare.

Webinars | Envolvimento dos clientes

3 Customer Engagement Trends You Can't Ignore

We’ll share the latest trends shaping the future of service and creating the next big competitive differentiators.

Achieving-Harmony-Between-Bots-Humans
Webinars | Envolvimento dos clientes, IA, Atendimento ao cliente

Achieving Harmony Between Bots & Humans

Learn how bots & human agents can work together to provide seamless, personalized interactions across all digital touch points.

Webinars | Envolvimento dos clientes, Vendas

Bulletproof Your Omni-Channel Strategy: Top Tips for Connecting with Today’s “Everywhere” Customer

Successful retailers now are omni-channel: they must be there with the right support wherever their customer is.

leveraging-ai-for-better-deflection-rates
Webinars | Envolvimento dos clientes, Vendas, IA

Leveraging A.I. to deliver dramatically better deflection rates

See real-world examples of where A.I. was implemented to reduce the burden on live agents and the business outcomes achieved.

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Webinars | Envolvimento dos clientes, Atendimento ao cliente, Melhores práticas

Make Every Customer Interaction Count

Hear how companies are leveraging both agent interactions and AI solutions to deliver better outcomes in every customer interaction.

Webinars | Envolvimento dos clientes, Vendas

Mobile Customer Engagement for Retailers: How to Move from Hype to Success

Designing a top-notch mobile engagement strategy is no longer a nice-to-have – it’s essential for online retailers to be successful.

Webinars | Envolvimento dos clientes, Vendas

Mobile Engagement Matters. How Can You Stay Ahead?

For companies who make mobile engagement a priority, these mobile moments represent a massive opportunity to deliver differentiated customer experiences that delight mobile customers, earning their loyalty and share of wallet.

Webinars | Melhores práticas, Envolvimento dos clientes, Atendimento ao cliente, Vendas

Upcoming Events & Webinars

View our upcoming events and live webinars.

Infográficos | Envolvimento dos clientes, Atendimento ao cliente

Infographic: Deliver the Omni-Channel Support Customers Want

A recent Ovum study reveals an alarming perception gap between end consumers and contact center managers, threatening customer loyalty, sustainability and revenue growth.

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Infográficos | Envolvimento dos clientes, Atendimento ao cliente, Vendas

Infographic: AI Customer Service Best Practices: Actionable Steps for Implementation

There’s a lot to think about when getting started with AI, so we’ve laid our best practices out in this infographic.

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Infográficos | Envolvimento dos clientes, Atendimento ao cliente, Melhores práticas

Infographic: Three Tips for a Better Agent Experience

Three ways to improve the agent experience which will lead to better customer outcomes.

Infográficos | Melhores práticas, Envolvimento dos clientes

5 Tips for Live Chat Supervisor & Admin Success

This ebook is a short checklist to help live chat supervisors and administrators provide superior service with live chat.

Relatórios do analista | Atendimento ao cliente, Envolvimento dos clientes, IA

Market Overview: Chat Solutions For Customer Service

This Forrester Research report provides an overview of the chat vendor landscape, highlighting chat capabilities and support for a broad range of use cases, as well as a decision framework for choosing the right chat solution for your needs.

Relatórios do analista | Atendimento ao cliente, Envolvimento dos clientes, IA

Market Overview: Chat Solutions For Customer Service

This Forrester Research report provides an overview of the chat vendor landscape, highlighting chat capabilities and support for a broad range of use cases, as well as a decision framework for choosing the right chat solution for your needs.

omni-channel-customer-care
Relatórios do analista | IA

Forrester: Transform The Contact Center For Customer Service Excellence

This Forrester report summarizes the top 10 customer service trends for 2016 that businesses must pay attention to in order to deliver customer service excellence.

Relatórios do analista | Envolvimento dos clientes, Atendimento ao cliente

Ovum Report: Deliver the Omni-Channel Support Customers Want

This report explores consumers' growing dissatisfaction with their digital experiences and reveals contact center investments to help achieve your business goals and win the hearts and minds of today's connected customers.

Optimising-Customer-Experience
Relatórios do analista | Envolvimento dos clientes

Optimising Customer Experience in India and Southeast Asia

This Fifth Quadrant report reveals the drivers of customer satisfaction so that organizations can invest in the appropriate resources and technologies, and better service customers to improve loyalty and advocacy.

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Vídeos | Envolvimento dos clientes, Atendimento ao cliente, Vendas

Bold360 Supercharges Your Customer IQ

See how Bold360 empowers companies to reimagine their customer engagement and support across all digital channels and devices for highly personalized and intelligent interactions.

Vídeos | Atendimento ao cliente

BoldChat Helps ASCAP Find Its Rhythm

After researching chat solutions, and conducting side-by-side evaluations of the leading vendors, ASCAP selected BoldChat by LogMeIn.

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Vídeos | IA, Envolvimento dos clientes

Bold360 Supercharges Your Customer IQ

See how Bold360 empowers companies to reimagine their customer engagement and support across all digital channels and devices for highly personalized and intelligent interactions.

Vídeos | Envolvimento dos clientes, Atendimento ao cliente

Tibco Transforms Business for Tomorrow with BoldChat

Tibco chose to partner with BoldChat to boost sales and build relationships with their customers.

what-is-bold360-ai
Vídeos | IA

Bold360 Supercharges Your Customer IQ

See how Bold360 empowers companies to reimagine their customer engagement and support across all digital channels and devices for highly personalized and intelligent interactions.

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Documentos explicativos | Melhores práticas, Envolvimento dos clientes, Atendimento ao cliente

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

Live-Chat-in-Support-Environments
Documentos explicativos | Melhores práticas

5 Tips for Live Chat Agent Success

This ebook is a short checklist to help agents provide superior service with live chat.

Documentos explicativos | Melhores práticas

5 Tips for Live Chat Supervisor & Admin Success

This ebook is a short checklist to help live chat supervisors and administrators provide superior service with live chat.

Documentos explicativos | Envolvimento dos clientes, Atendimento ao cliente

Must Know Customer Engagement Trends

This ebook explores five key trends driving businesses' customer engagement and support strategies.

idg-customer-engagement-and-support-in-a-connected-world-whitepaper-jpg
Documentos explicativos | Envolvimento dos clientes, Atendimento ao cliente, Vendas

5 Tips for Live Chat Agent Success

This ebook is a short checklist to help agents provide superior service with live chat.

maximizing-customer-engagement
Documentos explicativos | Envolvimento dos clientes, Atendimento ao cliente, Vendas

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

digital-engagement-challenges-image
Documentos explicativos | Melhores práticas, Envolvimento dos clientes, Atendimento ao cliente

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

future-customer-engagement
Documentos explicativos | Melhores práticas, Envolvimento dos clientes, Atendimento ao cliente

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

chatbot-whitepaper
Documentos explicativos | Envolvimento dos clientes, IA

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

stopzilla-logo
Estudos de caso | Atendimento ao cliente

STOPzilla

Suporte aperfeiçoado, custos reduzidos.

Miyachi-Unitek-Corporation
Estudos de caso | Vendas, Atendimento ao cliente

Miyachi Unitek Corporation

Um jeito melhor de prestar serviços.

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Estudos de caso | Atendimento ao cliente

Network Contacts

Network Contacts cria uma parceria estratégica para o sucesso.

Estudos de caso | Vendas, Atendimento ao cliente

Signet

Abrindo novos canais de comunicação B2B para oferecer serviços melhores.

Estudos de caso | Vendas, Atendimento ao cliente

Sundance Catalog

O BoldChat toma o lugar do Instant Service, gerando melhorias instantâneas.

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Estudos de caso | Envolvimento dos clientes, Atendimento ao cliente

Tech Mahindra

Personalização de suporte em telecomunicações com inovadores quiosques de vídeo

Estudos de caso | Vendas, Atendimento ao cliente

The North Face

A The North Face oferece um atendimento on-line tão avançado quanto os produtos que vende.