Recursos de inteligência reunidos.

Mergulhe nos recursos que podem ajudar você a estruturar sua empresa.
Veja como aproveitar o Bold360 ao máximo.
Filtrar por
belfius-logo-min-jpg
Estudos de caso |

Belfius Insurance

O chatbot da Belfius Insurance oferece serviço de ponta ao cliente.

discount-bank-logo-jpg
Estudos de caso | IA, Envolvimento dos clientes, Atendimento ao cliente

Discount Bank

A avançada tecnologia de processamento de linguagem natural (PLN) do Bold360 ai confere à Didi a capacidade de dialogar naturalmente em hebraico, a fim de prestar um serviços personalizado aos clientes.

fannie-m-logo-jpg
Estudos de caso |

Fannie Mae

Ask Poli gives customers instant answers with 24x7 self-service.

mint-logo-cs-jpg
Estudos de caso | IA, Envolvimento dos clientes

Intuit Mint Bills

Mint Bills implementa a plataforma de autoatendimento do Bold360 A.I. e reduz o volume do call center em quase 50%

jenny-craig-logo-jpg
Estudos de caso | Envolvimento dos clientes, Atendimento ao cliente

Jenny Craig

Proporcionando suporte personalizado sem complicação.

justfab-logo
Estudos de caso | IA, Envolvimento dos clientes

JustFab

A JustFab Inc. usa o Bold360 A.I. para estimular o autoatendimento entre seus clientes

kars4kids-logo-jpg
Estudos de caso | Atendimento ao cliente, Envolvimento dos clientes

Kars4Kids

Kars4Kids aumenta conversões de doações com o BoldChat.

myheritage-logo
Estudos de caso | IA, Envolvimento dos clientes

MyHeritage

92 milhões de usuários. 9 idiomas. Uma única solução de inteligência artificial.

premium-credit-logo
Estudos de caso | IA, Envolvimento dos clientes

Premium Credit

Premium Credit adota a solução de autoatendimento Bold360 A.I. e vê bons resultados em apenas 3 meses

rbs-logo
Estudos de caso | IA, Envolvimento dos clientes

RBS

O Bold360 ai ajudou o RBS a transformar totalmente seu processo de gerenciamento de conteúdo em apenas 6 semanas.

Estudos de caso | Envolvimento dos clientes, Vendas

Sullivan University

O BoldChat está ajudando a Sullivan University a acertar em cheio na estratégia de marketing.

thomas-cook-logo
Estudos de caso | IA, Envolvimento dos clientes

Thomas Cook

Thomas Cook simplifica o suporte global com o autoatendimento do Bold360 A.I.

Estudos de caso | Atendimento ao cliente, Vendas

Timberland

Timberland dá um salto impressionante com o Bold360.

uk-mail-logo
Estudos de caso | IA, Envolvimento dos clientes

UK Mail

UK Mail passa a oferecer atendimento melhor e mais rápido a sua base crescente de clientes

Estudos de caso | Envolvimento dos clientes, Vendas

Web.com

Web.com assume o controle de sua estratégia de chat com o BoldChat.

webs-logo
Estudos de caso | IA, Envolvimento dos clientes

Webs

Webs eleva o patamar do atendimento ao cliente com a integração Bold360 A.I./Zendesk

yatra-logo-jpg
Estudos de caso | IA, Envolvimento dos clientes, Atendimento ao cliente

Yatra

Mais clientes viajando com a ajuda do autoatendimento com inteligência artificial.

zalando-logo-jpg
Estudos de caso | IA, Envolvimento dos clientes, Atendimento ao cliente

Zalando

Personalização de uma solução de autoatendimento moderna e inteligente.

stopzilla-logo
Estudos de caso | Atendimento ao cliente

STOPzilla

Suporte aperfeiçoado, custos reduzidos.

Miyachi-Unitek-Corporation
Estudos de caso | Vendas, Atendimento ao cliente

Miyachi Unitek Corporation

Um jeito melhor de prestar serviços.

network-contacts-logo-png
Estudos de caso | Atendimento ao cliente

Network Contacts

Network Contacts cria uma parceria estratégica para o sucesso.

Estudos de caso | Vendas, Atendimento ao cliente

Signet

Abrindo novos canais de comunicação B2B para oferecer serviços melhores.

Estudos de caso | Vendas, Atendimento ao cliente

Sundance Catalog

O BoldChat toma o lugar do Instant Service, gerando melhorias instantâneas.

tech-mahindra-png
Estudos de caso | Envolvimento dos clientes, Atendimento ao cliente

Tech Mahindra

Personalização de suporte em telecomunicações com inovadores quiosques de vídeo

Estudos de caso | Vendas, Atendimento ao cliente

The North Face

A The North Face oferece um atendimento on-line tão avançado quanto os produtos que vende.

Estudos de caso | Atendimento ao cliente

The American Society of Composers, Authors & Publishers

O BoldChat ajuda a ASCAP a encontrar seu ritmo.

bold360-overview-image
Fichas de dados | Envolvimento dos clientes, IA, Atendimento ao cliente

Bold360 Overview

Learn why our customers choose Bold360 for customer engagement.

bold360-engage-smarter-resource-jpg
Fichas de dados | Envolvimento dos clientes, Atendimento ao cliente

Payment Card Industry Data Security Standard (PCI DSS) Compliance

Bold360 software is compliant with the core principles of PCI DSS, and recommends two distinct methods for PCI DSS compliance to companies using our software.

bold360-engage-smarter-resource-jpg
Fichas de dados | Envolvimento dos clientes, Atendimento ao cliente

Proactive AI: Stop Waiting and Start Engaging

Enable delivery of personalized messages to website visitors throughout the entire customer journey, from lead generation and customer acquisition, through conversion, and into post-sale support.

bold360-engage-smarter-resource-jpg
Fichas de dados | Envolvimento dos clientes, IA, Atendimento ao cliente

AI for Front-line Employees

Learn how Bold360 can make your front-line teams more efficient.

bold360-engage-smarter-resource-jpg
Fichas de dados | Envolvimento dos clientes, IA, Atendimento ao cliente

Bold360 Suite Overview

See the Suite Overview Brochure to learn how Bold360 delivers this value to your business.

Fichas de dados | Envolvimento dos clientes

Co-browsing with Confidence

Bold360’s co-browse solution is designed to provide a simple, more direct way to deliver effective customer support.

bold360-engage-smarter-resource-jpg
Fichas de dados | Envolvimento dos clientes

Multilingual Chatbots and Live Agents

With a global chatbot and integrated translations, you can expand your business without expanding your costs.

zendesk-logo-new-min-jpg
Fichas de dados | Envolvimento dos clientes

Zendesk Integration for Ticket Management

Learn how to get the most out of your existing Zendesk ticketing system.

Email-Managment
Fichas de dados | Envolvimento dos clientes

Email Management Made Simple

Learn how you can improve agent efficiency with a streamlined workflow.

ai-cheat-sheet-jpg
Fichas de dados | Envolvimento dos clientes

Artificial Intelligence Technology Cheat Sheet – Key Terms

Start here and educate yourself about Machine Learning, Unstructured Data, Natural Language Processing, and more.

BoldChat-for-Mobile
Fichas de dados | Envolvimento dos clientes

Optimize Engagement with our Mobile SDK

Bold360’s mobile Software Development Kit (SDK) enables businesses to embed chat in their native iOS and Android applications, creating a seamless engagement experience for their customers.

bold360-engage-smarter-resource-jpg
Fichas de dados | Envolvimento dos clientes

Optimize Live Chat with Experiment Engine

Learn more about optimizing live chat with multivariate testing.

harmony-between-bots-and-humans-webinar-jpg
Webinars | IA, Envolvimento dos clientes, Atendimento ao cliente

Achieving Harmony Between Bots & Humans with the New Bold360

Watch this webinar to learn 7 capabilities that your AI-powered customer experience solution should deliver.

ai-in-customer-service-webinar-jpg
Webinars | IA, Envolvimento dos clientes, Atendimento ao cliente

AI's Progression into Customer Service

Hear from leading CX executives as they discuss the value Artificial Intelligence brings to the table.

customer-engagement-webinar-image-jpg
Webinars | IA, Envolvimento dos clientes, Vendas

Are You Wasting Money With Your Approach to Customer Engagement

Learn about the ROI of customer acquisition vs. retention, and why you should shop for a solution that helps you throughout the entire customer lifecycle.

be-proactive-ai-image-jpg
Webinars | IA, Envolvimento dos clientes, Vendas

Be Proactive Engaging Customers with AI

Learn how to collect more qualified leads, increase revenue, and reduce support costs with a single customer engagement solution.

ai-to-agent-gap-webinar-jpg
Webinars | IA, Envolvimento dos clientes, Atendimento ao cliente

Bridging the AI to Agent Gap

Learn about bridging the gap and establishing harmony between chatbots and customer service agents.

chatbots-and-customer-service-webinar-jpg
Webinars | IA, Envolvimento dos clientes, Atendimento ao cliente

Chatbots and the Next Evolution of Customer Service

Learn how to avoid common chatbot mistakes and choose a solution that helps you, your customers, and your support agents.

customer-engagement-webinar-jpg
Webinars | Envolvimento dos clientes, IA, Atendimento ao cliente

Customer Engagement: How Do You Stack Up

Get a deep dive into what the maturity model reveals about your organization, and how improving your score can deliver more revenue.

business-needs-digital-transformation-webinar-jpg
Webinars | IA, Envolvimento dos clientes, Atendimento ao cliente

Customer Experience Leaders vs. Laggards: Why Your Business Needs Digital Transformation

Explore how organizations can leverage multiple digital channels and new technologies to improve the customer experience and how to implement an enterprise-wide focus on digital transformation.

webinar-exceptional-service-jpg
Webinars | IA, Envolvimento dos clientes, Vendas

Exceptional Service, Exceptional Results: 4 Principles for Building the Ultimate Customer Service Experience

An outline of 4 principles to guide your CX strategy and help you build the ultimate customer service experience.

forrester-customer-engagement-webinar-jpg
Webinars | IA, Envolvimento dos clientes, Atendimento ao cliente

Forrester Webinar: Maximizing Customer Engagement for Maximum Revenue Growth

See an overview of the Forrester Customer Engagement Maturity Model and the four distinct Profiles of Engagement.

impact-on-chatbots-and-ai-webinar-jpg
Webinars | IA, Envolvimento dos clientes, Atendimento ao cliente

Impact of Chatbots and AI on the Customer Journey

Bold360 partnered with leading independent research firm Vanson Bourne to conduct a global survey of business decision-makers and consumers to determine what CX looks like today and opportunity for to improve.

chatbot-miss-the-mark-webinar-jpg
Webinars | Envolvimento dos clientes, IA, Atendimento ao cliente

"I'm Sorry, I Didn't Understand That." Why Most Chatbots Miss the Mark

Find out why most chatbots today miss the mark, and how businesses can be sure to avoid choosing a chatbot that’s not up to the task.

webinar-year-of-the-human-jpg
Webinars | IA, Envolvimento dos clientes, Vendas

Is 2019 the Year of the Human?

Get an in-depth look at the difference between intelligence and cognition, and what this means for the future of human customer support.

ai-delivers-better-deflection-rates-webinar-jpg
Webinars | IA, Envolvimento dos clientes, Atendimento ao cliente

Leveraging AI to Deliver Dramatically Better Deflection Rates

Learn how companies are currently thinking about, and measuring, deflection rates across their customer service interactions.

more-than-just-chatbots-webinar-jpg
Webinars | IA, Envolvimento dos clientes, Atendimento ao cliente

More Than Just Chatbots: Fueling Efficiency In Your Business with AI

Learn how AI can work with your customer support agents to make their lives easier, and how administrators can leverage technology to more efficiently manage content.

customer-journey-webinar-jpg
Webinars | IA, Envolvimento dos clientes, Atendimento ao cliente

One Solution for the Complete Customer Journey

Learn about the ROI of customer acquisition vs. retention, and why you should shop for a solution that helps you throughout the entire customer lifecycle..

digital-transformation-image-jpg
Webinars | IA, Envolvimento dos clientes, Vendas

The Risks and Rewards of Digital Transformation: Bets You Can’t Afford Not to Make

Uncover how you can move your business up the maturity curve, deliver exceptional customer experiences, and reap the rewards in NPS and revenue that your competitors may already be realizing.

bold360webinaricon268x170px2xcopyjpg
Webinars | Melhores práticas, Envolvimento dos clientes, Atendimento ao cliente, Vendas

Upcoming Events & Webinars

View our upcoming events and live webinars.

infographic-customer-experience-jpg
Infográficos | Envolvimento dos clientes, Atendimento ao cliente, IA

Infographic: 7 Myths of Customer Experience

See what 850 business leaders and 4,500 consumers think about CX today and how you can use these learnings to improve your own processes.

bot-agent-image-jpg
Infográficos | Envolvimento dos clientes, Atendimento ao cliente, IA

Infographic: AI and Agent Harmony - The Customer Experience Advantage

See how everyone wins when agents and AI work in harmony with Bold360.

ai-customer-experience-best-practices-jpg
Infográficos | Envolvimento dos clientes, Atendimento ao cliente, Vendas

Infographic: AI Customer Service Best Practices: Actionable Steps for Implementation

There’s a lot to think about when getting started with AI, so we’ve laid our best practices out in this infographic.

ai-infographic-image-jpg
Infográficos | IA, Envolvimento dos clientes, Atendimento ao cliente

Infographic: Are You Wasting Money with Your Approach to Customer Engagement?

Take our quiz to find out if you’re spending in the wrong places or leaving money on the table.

b2b-chatbot-leads-jpg
Infográficos | Envolvimento dos clientes, Atendimento ao cliente, Vendas

Infographic: Chatbots for B2B Lead Generation: Win B2B Leads Online with Personalized Conversations

See the difference chatbots can make in the B2B buying journey.

ai-happy-infographic-image-jpg
Infográficos | Envolvimento dos clientes, Atendimento ao cliente, IA

Infographic: Conversational AI Solutions - The Happy Medium with Bold360

With so many AI solutions out there, how do you choose one that’s right for your business?

proactive-chatbots-online-shopping-jpg
Infográficos | Envolvimento dos clientes, Atendimento ao cliente, Vendas

Infographic: Proactive Chatbots Give Online Shoppers the Kind of Support They Prefer

LogMeIn surveyed over 1,000 US consumers who frequently shop online to better understand their habits and preferences.

3-agent-tips-customer-service-jpg
Infográficos | Envolvimento dos clientes, Atendimento ao cliente, Melhores práticas

Infographic: Three Tips for a Better Agent Experience

Three ways to improve the agent experience which will lead to better customer outcomes.

aberdeen-logo-jpg
Relatórios do analista | Atendimento ao cliente, Envolvimento dos clientes, IA, Melhores práticas

Aberdeen Research Report - AI in the Contact Center

This Knowledge Brief outlines how service leaders across the Fortune 1000 educate themselves on how AI can help transform their activities.

vanson-bourne-logo-jpg
Relatórios do analista | Atendimento ao cliente, Envolvimento dos clientes, IA

AI Customer Experience Report: Impact of Chatbots and AI on the Customer Journey

See how your CX processes compares in this global survey to business leaders and consumers.

Relatórios do analista | Envolvimento dos clientes, IA, Melhores práticas

Forrester Report: Leverage AI To Drive Measurable Improvements And Move Your Customer Experience To The Top (Executive Summary)

Bold360 teamed up with Forrester Consulting to survey global businesses and measure the benefits of providing good customer experiences.

Relatórios do analista | Atendimento ao cliente, Envolvimento dos clientes, IA

Forrester Report: 2018 Customer Service Trends

This report reveals the top 10 customer service trends in 2018 for application development and delivery (AD&D) pros supporting customer service.

Relatórios do analista | Envolvimento dos clientes, IA, Melhores práticas

Forrester Report: Build Competitive Advantage Through Customer Engagement and AI

Bold360 teamed up with Forrester Research to measure the benefits of providing good customer experiences.

vanson-bourne-logo-jpg
Relatórios do analista | Atendimento ao cliente, Envolvimento dos clientes, IA

Impact of Chatbots and AI on the Customer Journey - North America Executive Summary

See how your CX processes compares in this global survey to business leaders and consumers.

omni-channel-customer-care
Relatórios do analista | IA

Aberdeen Research Report: Omni-Channel Engagement – How to Deliver Context-Driven Experiences

Best-in-Class firms are differentiating themselves by orchestrating interactions across all channels to deliver a seamless, personalized customer experience.

Relatórios do analista | Envolvimento dos clientes, Atendimento ao cliente

Ovum Report: Deliver the Omni-Channel Support Customers Want

This report explores consumers' growing dissatisfaction with their digital experiences and reveals contact center investments to help achieve your business goals and win the hearts and minds of today's connected customers.

knowledge-base-software-image-jpg
Vídeos | IA, Atendimento ao cliente, Envolvimento dos clientes

Bold360's Building a Knowledge Base

With Bold360, building your knowledge base is quick and painless, so AI can start helping right away.

bold360-integrations-image-jpg
Vídeos | IA, Atendimento ao cliente, Envolvimento dos clientes

Bold360's Integrations

Our solution can integrate with all of your 3rd party systems, like CRMs, billing tools, and order management systems, so you can show your customers information that matters to them.

reporting-and-analytics-image-jpg
Vídeos | IA, Atendimento ao cliente, Envolvimento dos clientes

Bold360's Reporting and Analytics

With Bold360, you have control over every rule and setting, so you can make any changes that you see fit to improve your business metrics.

human-to-agent-image-jpg
Vídeos | IA, Atendimento ao cliente, Envolvimento dos clientes

Bold360's Routing to a Human Agent

Bold360’s customer engagement solution makes the transition from chatbot to human agent a completely seamless experience.

self-service-chatbot-image-jpg
Vídeos | IA, Atendimento ao cliente

Bold360's Self-service Chatbot

With Bold360’s self-service chatbot, customers can simply ask what they’re looking for, and the answer will be presented to them.

supercharge-customer-iq-jpg
Vídeos | Envolvimento dos clientes, Atendimento ao cliente, Vendas

Bold360 Supercharges Your Customer IQ

See how Bold360 empowers companies to reimagine their customer engagement and support across all digital channels and devices for highly personalized and intelligent interactions.

Vídeos | Atendimento ao cliente

BoldChat Helps ASCAP Find Its Rhythm

After researching chat solutions, and conducting side-by-side evaluations of the leading vendors, ASCAP selected BoldChat by LogMeIn.

conversational-designer-jpg
Vídeos | IA, Atendimento ao cliente, Envolvimento dos clientes

Conversational Designer

Our Conversational Designer helps non-technical users quickly convert data source files into dynamic conversations with multiple questions and answers.

engage-smarter
Vídeos | IA, Envolvimento dos clientes

Engage Smarter with Bold360 ai: The Power of Harmony between Bots and Humans

Bold360 ai helps you deliver better customer experiences — no matter the problem, location or device.

fannie-m-logo-jpg
Vídeos | IA, Atendimento ao cliente, Envolvimento dos clientes

Fannie Mae's Ask Poli

Ask Poli gives customers instant answers with 24x7 self-service.

what-is-bold360-ai
Vídeos | IA

What is Bold360 ai?

Bold360 ai uses Natural Language Understanding to start learning your customers’ needs from the very first interaction.

3-ways-bold360-is-different-image-jpg
Documentos explicativos | Melhores práticas, Envolvimento dos clientes, Atendimento ao cliente

3 Ways Bold360 is Different

Bold360 delivers an exceptional customer experience, which not only differentiates your business from competition, but also drives repeat purchases and revenue growth.

chat-agent-productivity-whitepaper-jpg
Documentos explicativos | Melhores práticas, Envolvimento dos clientes, Atendimento ao cliente

How to Maximize Agent Productivity to Drive Results

Learn about the two main problems customer support agents face, and three steps you can take to make your agents' lives easier, deliver higher customer satisfaction, and drive better business results.

b2b-lead-gen-image-jpg
Documentos explicativos | Vendas, Envolvimento dos clientes, IA

Chatbots for B2B Lead Generation: How to Deliver Personalized Conversations at Scale

Modern conversational chatbots can help companies engage prospects with personalized, contextual information at scale.

ai-technology-whitepaper-jpg
Documentos explicativos | Melhores práticas, Envolvimento dos clientes, Atendimento ao cliente

Conversational AI Solutions - The Happy Medium with Bold360

Learn about the landscape of AI-powered customer support tools, and what you need to look for in a vendor.

chatbot-whitepaper
Documentos explicativos | Envolvimento dos clientes, IA

Engage Proactively with AI Across the Customer Journey to Deliver Operational Efficiency and a Superior CX

learn about the ROI of customer acquisition vs. retention, and why you should use a single engagement solution for acquisition, sales, and support.

survey-results-image-jpg
Documentos explicativos | Vendas, Envolvimento dos clientes, IA

Survey Results: Customer Expectations and Experiences with Online Shopping

Download this whitepaper to read insights into the current state of consumers’ online experiences, and clues as to what the future of online shopping might become.

future-customer-engagement
Documentos explicativos | Melhores práticas, Envolvimento dos clientes, Atendimento ao cliente

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

chatbot-whitepaper
Documentos explicativos | Envolvimento dos clientes, IA

The Next Evolution of Chatbots: How to Ensure a Bold Bot Future

Tips to ensure your chatbot implementation is a success.