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Documentação em destaque
Estudos de caso |
O Bold360 dá à Citrix a capacidade de oferecer uma experiência de autoatendimento simples, respondendo diversas dúvidas dos clientes de forma rápida e ampliando como nunca o alcance a novos clientes.
Estudos de caso | Envolvimento dos clientes, Atendimento ao cliente
Proporcionando suporte personalizado sem complicação.
Estudos de caso |
A LogMeIn trata seus colaboradores como clientes especiais com o Bold360.
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LogMeIn usa inteligência artificial para melhorar o atendimento ao cliente
Estudos de caso |
Chatbot improves efficiency on world-leading ticketing website.
Estudos de caso |
O chatbot da Belfius Insurance oferece serviço de ponta ao cliente.
Estudos de caso | IA, Envolvimento dos clientes, Atendimento ao cliente
A avançada tecnologia de processamento de linguagem natural (PLN) do Bold360 ai confere à Didi a capacidade de dialogar naturalmente em hebraico, a fim de prestar um serviços personalizado aos clientes.
Estudos de caso |
Ask Poli gives customers instant answers with 24x7 self-service.
Estudos de caso | IA, Envolvimento dos clientes
Mint Bills implementa a plataforma de autoatendimento do Bold360 A.I. e reduz o volume do call center em quase 50%
Estudos de caso | IA, Envolvimento dos clientes
A JustFab Inc. usa o Bold360 A.I. para estimular o autoatendimento entre seus clientes
Estudos de caso | Atendimento ao cliente, Envolvimento dos clientes
Kars4Kids aumenta conversões de doações com o BoldChat.
Estudos de caso | IA, Envolvimento dos clientes
Premium Credit adota a solução de autoatendimento Bold360 A.I. e vê bons resultados em apenas 3 meses
Estudos de caso | IA, Envolvimento dos clientes
O Bold360 ai ajudou o RBS a transformar totalmente seu processo de gerenciamento de conteúdo em apenas 6 semanas.
Estudos de caso | Envolvimento dos clientes, Vendas
O BoldChat está ajudando a Sullivan University a acertar em cheio na estratégia de marketing.
Estudos de caso | Atendimento ao cliente, Vendas
Timberland dá um salto impressionante com o Bold360.
Estudos de caso | IA, Envolvimento dos clientes
UK Mail passa a oferecer atendimento melhor e mais rápido a sua base crescente de clientes
Estudos de caso | Envolvimento dos clientes, Vendas
Web.com assume o controle de sua estratégia de chat com o BoldChat.
Estudos de caso | IA, Envolvimento dos clientes
Webs eleva o patamar do atendimento ao cliente com a integração Bold360 A.I./Zendesk
Estudos de caso | IA, Envolvimento dos clientes, Atendimento ao cliente
Mais clientes viajando com a ajuda do autoatendimento com inteligência artificial.
Estudos de caso | IA, Envolvimento dos clientes, Atendimento ao cliente
Personalização de uma solução de autoatendimento moderna e inteligente.
Estudos de caso | Atendimento ao cliente
Suporte aperfeiçoado, custos reduzidos.
Estudos de caso | Vendas, Atendimento ao cliente
Um jeito melhor de prestar serviços.
Estudos de caso | Atendimento ao cliente
Network Contacts cria uma parceria estratégica para o sucesso.
Estudos de caso | Vendas, Atendimento ao cliente
Abrindo novos canais de comunicação B2B para oferecer serviços melhores.
Estudos de caso | Vendas, Atendimento ao cliente
O BoldChat toma o lugar do Instant Service, gerando melhorias instantâneas.
Estudos de caso | Envolvimento dos clientes, Atendimento ao cliente
Personalização de suporte em telecomunicações com inovadores quiosques de vídeo
Estudos de caso | Vendas, Atendimento ao cliente
A The North Face oferece um atendimento on-line tão avançado quanto os produtos que vende.
Estudos de caso | Atendimento ao cliente
The American Society of Composers, Authors & Publishers
O BoldChat ajuda a ASCAP a encontrar seu ritmo.
Fichas de dados | Envolvimento dos clientes, IA, Atendimento ao cliente
Learn how Bold360 can make your front-line teams more efficient.
Fichas de dados | Envolvimento dos clientes, IA, Atendimento ao cliente
Learn why our customers choose Bold360 for customer engagement.
Fichas de dados | Envolvimento dos clientes, IA, Atendimento ao cliente
Integrate the Power of AI with Omni-Channel Engagement
Learn how Bold360 leverages artificial intelligence (AI) and natural language understanding (NLU) to make every customer interaction more personalized and contextual.
Fichas de dados | Envolvimento dos clientes, Atendimento ao cliente
Payment Card Industry Data Security Standard (PCI DSS) Compliance
Bold360 software is compliant with the core principles of PCI DSS, and recommends two distinct methods for PCI DSS compliance to companies using our software.
Fichas de dados | Envolvimento dos clientes, Atendimento ao cliente
Proactive AI: Stop Waiting and Start Engaging
Enable delivery of personalized messages to website visitors throughout the entire customer journey, from lead generation and customer acquisition, through conversion, and into post-sale support.
Fichas de dados | IA, Atendimento ao cliente, Envolvimento dos clientes
Bring business engagement to your customers’ favorite apps.
Fichas de dados | Envolvimento dos clientes, IA, Atendimento ao cliente
See the Suite Overview Brochure to learn how Bold360 delivers this value to your business.
Fichas de dados | IA
Modernize how you support employees for a more productive workforce.
Fichas de dados | Envolvimento dos clientes
Bold360’s co-browse solution is designed to provide a simple, more direct way to deliver effective customer support.
Fichas de dados | Envolvimento dos clientes
Multilingual Chatbots and Live Agents
With a global chatbot and integrated translations, you can expand your business without expanding your costs.
Fichas de dados | Envolvimento dos clientes
Zendesk Integration for Ticket Management
Learn how to get the most out of your existing Zendesk ticketing system.
Fichas de dados | Envolvimento dos clientes
Learn how you can improve agent efficiency with a streamlined workflow.
Fichas de dados | Envolvimento dos clientes
Optimize Engagement with our Mobile SDK
Bold360’s mobile Software Development Kit (SDK) enables businesses to embed chat in their native iOS and Android applications, creating a seamless engagement experience for their customers.
Webinars | IA, Atendimento ao cliente, Envolvimento dos clientes
3 Ways Credit Unions Can Harness AI to Deliver a Better Member Experience
Learn how credit unions and other financial service organizations are leveraging AI solutions with Natural Language Processing to set themselves apart and achieve fantastic results.
Webinars | IA, Atendimento ao cliente, Envolvimento dos clientes
4 Ways Banks and Credit Unions Can Harness AI to Deliver a Better Customer Experience
Learn how financial service organizations are achieving favorable business outcomes by leveraging chatbots.
Webinars | IA, Envolvimento dos clientes, Atendimento ao cliente
Achieving Harmony Between Bots & Humans with the New Bold360
Watch this webinar to learn 7 capabilities that your AI-powered customer experience solution should deliver.
Webinars | IA, Envolvimento dos clientes, Vendas
Be Proactive Engaging Customers with AI
Learn how to collect more qualified leads, increase revenue, and reduce support costs with a single customer engagement solution.
Webinars | Envolvimento dos clientes, IA, Atendimento ao cliente
Customer Engagement: How Do You Stack Up
Get a deep dive into what the maturity model reveals about your organization, and how improving your score can deliver more revenue.
Webinars | IA, Envolvimento dos clientes, Vendas
An outline of 4 principles to guide your CX strategy and help you build the ultimate customer service experience.
Webinars | IA, Envolvimento dos clientes, Atendimento ao cliente
Forrester Webinar: Maximizing Customer Engagement for Maximum Revenue Growth
See an overview of the Forrester Customer Engagement Maturity Model and the four distinct Profiles of Engagement.
Webinars | IA, Atendimento ao cliente
How Citrix Reduced Call Volume
Listen as Patrick Quinlan, Senior Manager of Self-Service & Analytics at Citrix shares his journey to improving their customer experience.
Webinars | IA, Envolvimento dos clientes, Atendimento ao cliente
Impact of Chatbots and AI on the Customer Journey
Bold360 partnered with leading independent research firm Vanson Bourne to conduct a global survey of business decision-makers and consumers to determine what CX looks like today and opportunity for to improve.
Webinars | Envolvimento dos clientes, IA, Atendimento ao cliente
"I'm Sorry, I Didn't Understand That." Why Most Chatbots Miss the Mark
Find out why most chatbots today miss the mark, and how businesses can be sure to avoid choosing a chatbot that’s not up to the task.
Webinars | IA, Envolvimento dos clientes, Vendas
Is 2019 the Year of the Human?
Get an in-depth look at the difference between intelligence and cognition, and what this means for the future of human customer support.
Webinars | IA, Envolvimento dos clientes, Atendimento ao cliente
One Solution for the Complete Customer Journey
Learn about the ROI of customer acquisition vs. retention, and why you should shop for a solution that helps you throughout the entire customer lifecycle..
Webinars | IA, Envolvimento dos clientes, Vendas
The Next Evolution of Customer Engagement for Financial Services
With the financial services industry moving more and more towards mobile and digital engagement, we will share best practices that other organizations have adopted to stay ahead of the pack.
Webinars | IA, Envolvimento dos clientes, Vendas
The Risks and Rewards of Digital Transformation: Bets You Can’t Afford Not to Make
Uncover how you can move your business up the maturity curve, deliver exceptional customer experiences, and reap the rewards in NPS and revenue that your competitors may already be realizing.
Infográficos | IA
Infographic: 5 IT Challenges Bots Solve and The Impact on Company Performance
Removing these simple tasks from an employee’s day frees them up for higher-level work.
Infográficos | Envolvimento dos clientes, Atendimento ao cliente, IA
Infographic: 7 Myths of Customer Experience
See what 850 business leaders and 4,500 consumers think about CX today and how you can use these learnings to improve your own processes.
Infográficos | Envolvimento dos clientes, Atendimento ao cliente, IA
Infographic: AI and Agent Harmony - The Customer Experience Advantage
See how everyone wins when agents and AI work in harmony with Bold360.
Infográficos | Envolvimento dos clientes, Atendimento ao cliente, Vendas
Infographic: AI Customer Service Best Practices: Actionable Steps for Implementation
There’s a lot to think about when getting started with AI, so we’ve laid our best practices out in this infographic.
Infográficos | IA, Envolvimento dos clientes, Atendimento ao cliente
Infographic: Americans Can't Stand Bad Customer Service
Check out this infographic to see what crazy things people would rather do than wait on hold.
Infográficos | IA, Envolvimento dos clientes, Atendimento ao cliente
Infographic: Are You Wasting Money with Your Approach to Customer Engagement?
Take our quiz to find out if you’re spending in the wrong places or leaving money on the table.
Infográficos | Envolvimento dos clientes, Atendimento ao cliente, Vendas
Infographic: Chatbots for B2B Lead Generation: Win B2B Leads Online with Personalized Conversations
See the difference chatbots can make in the B2B buying journey.
Infográficos | Envolvimento dos clientes, Atendimento ao cliente, IA
Infographic: Conversational AI Solutions - The Happy Medium with Bold360
With so many AI solutions out there, how do you choose one that’s right for your business?
Infográficos | Envolvimento dos clientes, Atendimento ao cliente, Vendas
Infographic: Proactive Chatbots Give Online Shoppers the Kind of Support They Prefer
LogMeIn surveyed over 1,000 US consumers who frequently shop online to better understand their habits and preferences.
Infográficos | Envolvimento dos clientes, Atendimento ao cliente, IA
Infographic: Take a Modern Approach to Customer Experience
Dive into this infographic to learn about some gaps in front-line employee tools and how businesses can start to address these areas.
Infográficos | Envolvimento dos clientes, Atendimento ao cliente, Melhores práticas
Infographic: Three Tips for a Better Agent Experience
Three ways to improve the agent experience which will lead to better customer outcomes.
Relatórios do analista | Atendimento ao cliente, Envolvimento dos clientes, IA, Melhores práticas
Aberdeen Research Report - AI in the Contact Center
This Knowledge Brief outlines how service leaders across the Fortune 1000 educate themselves on how AI can help transform their activities.
Relatórios do analista | Atendimento ao cliente, Envolvimento dos clientes, IA
AI Customer Experience Report: Impact of Chatbots and AI on the Customer Journey
See how your CX processes compares in this global survey to business leaders and consumers.
Relatórios do analista | Envolvimento dos clientes, IA, Melhores práticas
Empowering Your Frontline Employees and Agents - Leveraging Intelligent Tools for Maximum Impact
Bold360 partnered with Ovum Research in 2019 to conduct a global survey to better understand just how prepared customer-facing employees are to deal with rising customer expectations.
Relatórios do analista | Envolvimento dos clientes, IA, Melhores práticas
Bold360 teamed up with Forrester Consulting to survey global businesses and measure the benefits of providing good customer experiences.
Relatórios do analista | Envolvimento dos clientes, IA, Melhores práticas
Forrester Report: Build Competitive Advantage Through Customer Engagement and AI
Bold360 teamed up with Forrester Research to measure the benefits of providing good customer experiences.
Relatórios do analista | Atendimento ao cliente, Envolvimento dos clientes, IA
Impact of Chatbots and AI on the Customer Journey - North America Executive Summary
See how your CX processes compares in this global survey to business leaders and consumers.
Relatórios do analista | Envolvimento dos clientes, IA
The State of User-Facing Knowledge and Knowledge Management
This report is packed with findings about the current knowledge management landscape — and insight on how it’s changing.
Relatórios do analista | Envolvimento dos clientes, IA, Melhores práticas
Transforming the Front Line of Customer Engagement
To understand the impact of emerging technologies on the modern contact centre, we surveyed customer service (CS) and customer experience (CX) leaders to provide richer context to the results.
Relatórios do analista | IA
Aberdeen Research Report: Omni-Channel Engagement – How to Deliver Context-Driven Experiences
Best-in-Class firms are differentiating themselves by orchestrating interactions across all channels to deliver a seamless, personalized customer experience.
Vídeos | IA
Bold360 Helpdesk for HR Departments
Bold360 Helpdesk modernizes the way your HR team supports employees, allowing them to find answers to common questions via an intelligent search or a conversational chatbot.
Vídeos | IA
Bold360 Helpdesk for IT Departments
With Bold360 Helpdesk, employees can easily find answers to common IT questions via an intelligent search or a conversational chatbot.
Vídeos | IA
Bold360 Helpdesk breaks the support cycle and transforms your internal HR and IT support.
Vídeos | IA, Atendimento ao cliente, Envolvimento dos clientes
Bold360's Building a Knowledge Base
With Bold360, building your knowledge base is quick and painless, so AI can start helping right away.
Vídeos | IA, Atendimento ao cliente, Envolvimento dos clientes
Our solution can integrate with all of your 3rd party systems, like CRMs, billing tools, and order management systems, so you can show your customers information that matters to them.
Vídeos | IA, Atendimento ao cliente, Envolvimento dos clientes
Bold360's Reporting and Analytics
With Bold360, you have control over every rule and setting, so you can make any changes that you see fit to improve your business metrics.
Vídeos | IA, Atendimento ao cliente, Envolvimento dos clientes
Bold360's Routing to a Human Agent
Bold360’s customer engagement solution makes the transition from chatbot to human agent a completely seamless experience.
Vídeos | IA, Atendimento ao cliente
Bold360's Self-service Chatbot
With Bold360’s self-service chatbot, customers can simply ask what they’re looking for, and the answer will be presented to them.
Vídeos | Envolvimento dos clientes, Atendimento ao cliente, Vendas
Bold360 Supercharges Your Customer IQ
See how Bold360 empowers companies to reimagine their customer engagement and support across all digital channels and devices for highly personalized and intelligent interactions.
Vídeos | Atendimento ao cliente
BoldChat Helps ASCAP Find Its Rhythm
After researching chat solutions, and conducting side-by-side evaluations of the leading vendors, ASCAP selected BoldChat by LogMeIn.
Vídeos | IA, Atendimento ao cliente, Envolvimento dos clientes
Our Conversational Designer helps non-technical users quickly convert data source files into dynamic conversations with multiple questions and answers.
Vídeos | IA, Envolvimento dos clientes
Engage Smarter with Bold360 ai: The Power of Harmony between Bots and Humans
Bold360 ai helps you deliver better customer experiences — no matter the problem, location or device.
Vídeos | IA, Atendimento ao cliente, Envolvimento dos clientes
Ask Poli gives customers instant answers with 24x7 self-service.
Vídeos | IA
Bold360 ai uses Natural Language Understanding to start learning your customers’ needs from the very first interaction.
Documentos explicativos | Melhores práticas, Envolvimento dos clientes, Atendimento ao cliente
Bold360 delivers an exceptional customer experience, which not only differentiates your business from competition, but also drives repeat purchases and revenue growth.
Documentos explicativos | Melhores práticas, Envolvimento dos clientes, Atendimento ao cliente
How to Maximize Agent Productivity to Drive Results
Learn about the two main problems customer support agents face, and three steps you can take to make your agents' lives easier, deliver higher customer satisfaction, and drive better business results.
Documentos explicativos | Vendas, Envolvimento dos clientes, IA
Chatbots for B2B Lead Generation: How to Deliver Personalized Conversations at Scale
Modern conversational chatbots can help companies engage prospects with personalized, contextual information at scale.
Documentos explicativos | Melhores práticas, Envolvimento dos clientes, Atendimento ao cliente
Conversational AI Solutions - The Happy Medium with Bold360
Learn about the landscape of AI-powered customer support tools, and what you need to look for in a vendor.
Documentos explicativos | Envolvimento dos clientes, IA
learn about the ROI of customer acquisition vs. retention, and why you should use a single engagement solution for acquisition, sales, and support.
Documentos explicativos | Vendas, Envolvimento dos clientes, IA
Survey Results: Customer Expectations and Experiences with Online Shopping
Download this whitepaper to read insights into the current state of consumers’ online experiences, and clues as to what the future of online shopping might become.
Documentos explicativos | Melhores práticas, Envolvimento dos clientes, Atendimento ao cliente
The Future of Customer Engagement
The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.
Documentos explicativos | Envolvimento dos clientes, IA
The Next Evolution of Chatbots: How to Ensure a Bold Bot Future
Tips to ensure your chatbot implementation is a success.