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Estudos de caso | IA, Envolvimento dos clientes, Atendimento ao cliente
A avançada tecnologia de processamento de linguagem natural (PLN) do Bold360 ai confere à Didi a capacidade de dialogar naturalmente em hebraico, a fim de prestar um serviços personalizado aos clientes.
Estudos de caso | IA, Envolvimento dos clientes
Mint Bills implementa a plataforma de autoatendimento do Bold360 A.I. e reduz o volume do call center em quase 50%
Estudos de caso | Envolvimento dos clientes, Atendimento ao cliente
Proporcionando suporte personalizado sem complicação.
Estudos de caso | IA, Envolvimento dos clientes
A JustFab Inc. usa o Bold360 A.I. para estimular o autoatendimento entre seus clientes
Estudos de caso | Atendimento ao cliente, Envolvimento dos clientes
Kars4Kids aumenta conversões de doações com o BoldChat.
Estudos de caso | IA, Envolvimento dos clientes
92 milhões de usuários. 9 idiomas. Uma única solução de inteligência artificial.
Estudos de caso | IA, Envolvimento dos clientes
Premium Credit adota a solução de autoatendimento Bold360 A.I. e vê bons resultados em apenas 3 meses
Estudos de caso | IA, Envolvimento dos clientes
O Bold360 ai ajudou o RBS a transformar totalmente seu processo de gerenciamento de conteúdo em apenas 6 semanas.
Estudos de caso | Envolvimento dos clientes, Vendas
O BoldChat está ajudando a Sullivan University a acertar em cheio na estratégia de marketing.
Estudos de caso | IA, Envolvimento dos clientes
Thomas Cook simplifica o suporte global com o autoatendimento do Bold360 A.I.
Estudos de caso | Atendimento ao cliente, Vendas
Timberland dá um salto impressionante com o Bold360.
Estudos de caso | IA, Envolvimento dos clientes
UK Mail passa a oferecer atendimento melhor e mais rápido a sua base crescente de clientes
Estudos de caso | Envolvimento dos clientes, Vendas
Web.com assume o controle de sua estratégia de chat com o BoldChat.
Estudos de caso | IA, Envolvimento dos clientes
Webs eleva o patamar do atendimento ao cliente com a integração Bold360 A.I./Zendesk
Estudos de caso | IA, Envolvimento dos clientes, Atendimento ao cliente
Mais clientes viajando com a ajuda do autoatendimento com inteligência artificial.
Estudos de caso | IA, Envolvimento dos clientes, Atendimento ao cliente
Personalização de uma solução de autoatendimento moderna e inteligente.
Estudos de caso | Atendimento ao cliente
Suporte aperfeiçoado, custos reduzidos.
Estudos de caso | Vendas, Atendimento ao cliente
Um jeito melhor de prestar serviços.
Estudos de caso | Atendimento ao cliente
Network Contacts cria uma parceria estratégica para o sucesso.
Estudos de caso | Vendas, Atendimento ao cliente
Abrindo novos canais de comunicação B2B para oferecer serviços melhores.
Estudos de caso | Vendas, Atendimento ao cliente
O BoldChat toma o lugar do Instant Service, gerando melhorias instantâneas.
Estudos de caso | Envolvimento dos clientes, Atendimento ao cliente
Personalização de suporte em telecomunicações com inovadores quiosques de vídeo
Estudos de caso | Vendas, Atendimento ao cliente
A The North Face oferece um atendimento on-line tão avançado quanto os produtos que vende.
Estudos de caso | Atendimento ao cliente
The American Society of Composers, Authors & Publishers
O BoldChat ajuda a ASCAP a encontrar seu ritmo.
Fichas de dados | Envolvimento dos clientes, IA, Atendimento ao cliente
Learn why our customers choose Bold360 for customer engagement.
Fichas de dados | Envolvimento dos clientes, Atendimento ao cliente
Payment Card Industry Data Security Standard (PCI DSS) Compliance
Bold360 software is compliant with the core principles of PCI DSS, and recommends two distinct methods for PCI DSS compliance to companies using our software.
Fichas de dados | Envolvimento dos clientes, Atendimento ao cliente
Proactive AI: Stop Waiting and Start Engaging
Enable delivery of personalized messages to website visitors throughout the entire customer journey, from lead generation and customer acquisition, through conversion, and into post-sale support.
Fichas de dados | Envolvimento dos clientes, IA, Atendimento ao cliente
Learn how Bold360 can make your front-line teams more efficient.
Fichas de dados | Envolvimento dos clientes
Bold360’s co-browse solution is designed to provide a simple, more direct way to deliver effective customer support.
Fichas de dados | Envolvimento dos clientes
Multilingual Chatbots and Live Agents
With a global chatbot and integrated translations, you can expand your business without expanding your costs.
Fichas de dados | Envolvimento dos clientes
Zendesk Integration for Ticket Management
Learn how to get the most out of your existing Zendesk ticketing system.
Fichas de dados | Envolvimento dos clientes
Learn how you can improve agent efficiency with a streamlined workflow.
Fichas de dados | Envolvimento dos clientes
Artificial Intelligence Technology Cheat Sheet – Key Terms
Start here and educate yourself about Machine Learning, Unstructured Data, Natural Language Processing, and more.
Fichas de dados | Envolvimento dos clientes
Optimize Engagement with our Mobile SDK
Bold360’s mobile Software Development Kit (SDK) enables businesses to embed chat in their native iOS and Android applications, creating a seamless engagement experience for their customers.
Fichas de dados | Envolvimento dos clientes
Optimize Live Chat with Experiment Engine
Learn more about optimizing live chat with multivariate testing.
Webinars | IA, Envolvimento dos clientes, Atendimento ao cliente
Achieving Harmony Between Bots & Humans with the New Bold360
Watch this webinar to learn 7 capabilities that your AI-powered customer experience solution should deliver.
Webinars | IA, Envolvimento dos clientes, Atendimento ao cliente
AI's Progression into Customer Service
Hear from leading CX executives as they discuss the value Artificial Intelligence brings to the table.
Webinars | IA, Envolvimento dos clientes, Vendas
Are You Wasting Money With Your Approach to Customer Engagement
Learn about the ROI of customer acquisition vs. retention, and why you should shop for a solution that helps you throughout the entire customer lifecycle.
Webinars | IA, Envolvimento dos clientes, Vendas
Be Proactive Engaging Customers with AI
Learn how to collect more qualified leads, increase revenue, and reduce support costs with a single customer engagement solution.
Webinars | IA, Envolvimento dos clientes, Atendimento ao cliente
Learn about bridging the gap and establishing harmony between chatbots and customer service agents.
Webinars | IA, Envolvimento dos clientes, Atendimento ao cliente
Chatbots and the Next Evolution of Customer Service
Learn how to avoid common chatbot mistakes and choose a solution that helps you, your customers, and your support agents.
Webinars | Envolvimento dos clientes, IA, Atendimento ao cliente
Customer Engagement: How Do You Stack Up
Get a deep dive into what the maturity model reveals about your organization, and how improving your score can deliver more revenue.
Webinars | IA, Envolvimento dos clientes, Atendimento ao cliente
Customer Experience Leaders vs. Laggards: Why Your Business Needs Digital Transformation
Explore how organizations can leverage multiple digital channels and new technologies to improve the customer experience and how to implement an enterprise-wide focus on digital transformation.
Webinars | IA, Envolvimento dos clientes, Atendimento ao cliente
Forrester Webinar: Maximizing Customer Engagement for Maximum Revenue Growth
See an overview of the Forrester Customer Engagement Maturity Model and the four distinct Profiles of Engagement.
Webinars | IA, Envolvimento dos clientes, Atendimento ao cliente
Impact of Chatbots and AI on the Customer Journey
Bold360 partnered with leading independent research firm Vanson Bourne to conduct a global survey of business decision-makers and consumers to determine what CX looks like today and opportunity for to improve.
Webinars | Envolvimento dos clientes, IA, Atendimento ao cliente
"I'm Sorry, I Didn't Understand That." Why Most Chatbots Miss the Mark
Find out why most chatbots today miss the mark, and how businesses can be sure to avoid choosing a chatbot that’s not up to the task.
Webinars | IA, Envolvimento dos clientes, Atendimento ao cliente
Leveraging AI to Deliver Dramatically Better Deflection Rates
Learn how companies are currently thinking about, and measuring, deflection rates across their customer service interactions.
Webinars | IA, Envolvimento dos clientes, Atendimento ao cliente
More Than Just Chatbots: Fueling Efficiency In Your Business with AI
Learn how AI can work with your customer support agents to make their lives easier, and how administrators can leverage technology to more efficiently manage content.
Webinars | IA, Envolvimento dos clientes, Atendimento ao cliente
One Solution for the Complete Customer Journey
Learn about the ROI of customer acquisition vs. retention, and why you should shop for a solution that helps you throughout the entire customer lifecycle..
Webinars | Melhores práticas, Envolvimento dos clientes, Atendimento ao cliente, Vendas
View our upcoming events and live webinars.
Infográficos | Envolvimento dos clientes, Atendimento ao cliente, IA
Infographic: 7 Myths of Customer Experience
See what 850 business leaders and 4,500 consumers think about CX today and how you can use these learnings to improve your own processes.
Infográficos | Envolvimento dos clientes, Atendimento ao cliente, IA
Infographic: AI and Agent Harmony - The Customer Experience Advantage
See how everyone wins when agents and AI work in harmony with Bold360.
Infográficos | Envolvimento dos clientes, Atendimento ao cliente, Vendas
Infographic: AI Customer Service Best Practices: Actionable Steps for Implementation
There’s a lot to think about when getting started with AI, so we’ve laid our best practices out in this infographic.
Infográficos | IA, Envolvimento dos clientes, Atendimento ao cliente
Infographic: Are You Wasting Money with Your Approach to Customer Engagement?
Take our quiz to find out if you’re spending in the wrong places or leaving money on the table.
Infográficos | Envolvimento dos clientes, Atendimento ao cliente, Vendas
Infographic: Chatbots for B2B Lead Generation: Win B2B Leads Online with Personalized Conversations
See the difference chatbots can make in the B2B buying journey.
Infográficos | Envolvimento dos clientes, Atendimento ao cliente, IA
Infographic: Conversational AI Solutions - The Happy Medium with Bold360
With so many AI solutions out there, how do you choose one that’s right for your business?
Infográficos | Envolvimento dos clientes, Atendimento ao cliente, Vendas
Infographic: Proactive Chatbots Give Online Shoppers the Kind of Support They Prefer
LogMeIn surveyed over 1,000 US consumers who frequently shop online to better understand their habits and preferences.
Infográficos | Envolvimento dos clientes, Atendimento ao cliente, Melhores práticas
Infographic: Three Tips for a Better Agent Experience
Three ways to improve the agent experience which will lead to better customer outcomes.
Relatórios do analista | Atendimento ao cliente, Envolvimento dos clientes, IA, Melhores práticas
Aberdeen Research Report - AI in the Contact Center
This Knowledge Brief outlines how service leaders across the Fortune 1000 educate themselves on how AI can help transform their activities.
Relatórios do analista | Atendimento ao cliente, Envolvimento dos clientes, IA
LogMeIn 2018 AI Customer Experience Report: Impact of Chatbots and AI on the Customer Journey
See how your CX processes compares in this global survey to business leaders and consumers.
Relatórios do analista | Envolvimento dos clientes, IA, Melhores práticas
Forrester Report: Build Competitive Advantage Through Customer Engagement and AI
Bold360 teamed up with Forrester Research to measure the benefits of providing good customer experiences.
Relatórios do analista | Atendimento ao cliente, Envolvimento dos clientes, IA
Forrester Report: Choose The Right Customer Service Solution For Your Business
This report provides an overview of technologies to consider when looking for a differentiated customer experience for your company.
Relatórios do analista | Atendimento ao cliente, Envolvimento dos clientes, IA
Impact of Chatbots and AI on the Customer Journey - North America Executive Summary
See how your CX processes compares in this global survey to business leaders and consumers.
Relatórios do analista | IA
Aberdeen Research Report: Omni-Channel Engagement – How to Deliver Context-Driven Experiences
Best-in-Class firms are differentiating themselves by orchestrating interactions across all channels to deliver a seamless, personalized customer experience.
Relatórios do analista | Envolvimento dos clientes, Atendimento ao cliente
Ovum Report: Deliver the Omni-Channel Support Customers Want
This report explores consumers' growing dissatisfaction with their digital experiences and reveals contact center investments to help achieve your business goals and win the hearts and minds of today's connected customers.
Vídeos | IA, Atendimento ao cliente, Envolvimento dos clientes
Bold360's Building a Knowledge Base
With Bold360, building your knowledge base is quick and painless, so AI can start helping right away.
Vídeos | IA, Atendimento ao cliente, Envolvimento dos clientes
Our solution can integrate with all of your 3rd party systems, like CRMs, billing tools, and order management systems, so you can show your customers information that matters to them.
Vídeos | IA, Atendimento ao cliente, Envolvimento dos clientes
Bold360's Reporting and Analytics
With Bold360, you have control over every rule and setting, so you can make any changes that you see fit to improve your business metrics.
Vídeos | IA, Atendimento ao cliente, Envolvimento dos clientes
Bold360's Routing to a Human Agent
Bold360’s customer engagement solution makes the transition from chatbot to human agent a completely seamless experience.
Vídeos | IA, Atendimento ao cliente
Bold360's Self-service Chatbot
With Bold360’s self-service chatbot, customers can simply ask what they’re looking for, and the answer will be presented to them.
Vídeos | Envolvimento dos clientes, Atendimento ao cliente, Vendas
Bold360 Supercharges Your Customer IQ
See how Bold360 empowers companies to reimagine their customer engagement and support across all digital channels and devices for highly personalized and intelligent interactions.
Vídeos | Atendimento ao cliente
BoldChat Helps ASCAP Find Its Rhythm
After researching chat solutions, and conducting side-by-side evaluations of the leading vendors, ASCAP selected BoldChat by LogMeIn.
Vídeos | IA, Envolvimento dos clientes
Engage Smarter with Bold360 ai: The Power of Harmony between Bots and Humans
Bold360 ai helps you deliver better customer experiences — no matter the problem, location or device.
Vídeos | IA
Bold360 ai uses Natural Language Understanding to start learning your customers’ needs from the very first interaction.
Documentos explicativos | Melhores práticas, Envolvimento dos clientes, Atendimento ao cliente
Bold360 delivers an exceptional customer experience, which not only differentiates your business from competition, but also drives repeat purchases and revenue growth.
Documentos explicativos | Melhores práticas, Envolvimento dos clientes, Atendimento ao cliente
How to Maximize Agent Productivity to Drive Results
Learn about the two main problems customer support agents face, and three steps you can take to make your agents' lives easier, deliver higher customer satisfaction, and drive better business results.
Documentos explicativos | Vendas, Envolvimento dos clientes, IA
Chatbots for B2B Lead Generation: How to Deliver Personalized Conversations at Scale
Modern conversational chatbots can help companies engage prospects with personalized, contextual information at scale.
Documentos explicativos | Melhores práticas, Envolvimento dos clientes, Atendimento ao cliente
Conversational AI Solutions - The Happy Medium with Bold360
Learn about the landscape of AI-powered customer support tools, and what you need to look for in a vendor.
Documentos explicativos | Envolvimento dos clientes, IA
learn about the ROI of customer acquisition vs. retention, and why you should use a single engagement solution for acquisition, sales, and support.
Documentos explicativos | Vendas, Envolvimento dos clientes, IA
Survey Results: Customer Expectations and Experiences with Online Shopping
Download this whitepaper to read insights into the current state of consumers’ online experiences, and clues as to what the future of online shopping might become.
Documentos explicativos | Melhores práticas, Envolvimento dos clientes, Atendimento ao cliente
The Future of Customer Engagement
The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.
Documentos explicativos | Envolvimento dos clientes, IA
The Next Evolution of Chatbots: How to Ensure a Bold Bot Future
Tips to ensure your chatbot implementation is a success.