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Estudos de caso | IA, Envolvimento dos clientes, Atendimento ao cliente

Discount Bank

A avançada tecnologia de processamento de linguagem natural (PLN) do Bold360 ai confere à Didi a capacidade de dialogar naturalmente em hebraico, a fim de prestar um serviços personalizado aos clientes.

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Estudos de caso | IA, Envolvimento dos clientes

Intuit Mint Bills

Mint Bills implementa a plataforma de autoatendimento do Bold360 A.I. e reduz o volume do call center em quase 50%

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Estudos de caso | IA, Envolvimento dos clientes

JustFab

A JustFab Inc. usa o Bold360 A.I. para estimular o autoatendimento entre seus clientes

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Estudos de caso | Atendimento ao cliente, Envolvimento dos clientes

Kars4Kids

Kars4Kids aumenta conversões de doações com o BoldChat.

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Estudos de caso | IA, Envolvimento dos clientes

MyHeritage

92 milhões de usuários. 9 idiomas. Uma única solução de inteligência artificial.

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Estudos de caso | IA, Envolvimento dos clientes

Premium Credit

Premium Credit adota a solução de autoatendimento Bold360 A.I. e vê bons resultados em apenas 3 meses

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Estudos de caso | IA, Envolvimento dos clientes

RBS

O Bold360 ai ajudou o RBS a transformar totalmente seu processo de gerenciamento de conteúdo em apenas 6 semanas.

Estudos de caso | Envolvimento dos clientes, Vendas

Sullivan University

O BoldChat está ajudando a Sullivan University a acertar em cheio na estratégia de marketing.

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Estudos de caso | IA, Envolvimento dos clientes

Thomas Cook

Thomas Cook simplifica o suporte global com o autoatendimento do Bold360 A.I.

Estudos de caso | Envolvimento dos clientes, Atendimento ao cliente

Tibco

Tibco transforma os negócios do futuro com o BoldChat

Estudos de caso | Atendimento ao cliente, Vendas

Timberland

Timberland dá um salto impressionante com o Bold360.

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Estudos de caso | IA, Envolvimento dos clientes

UK Mail

UK Mail passa a oferecer atendimento melhor e mais rápido a sua base crescente de clientes

Estudos de caso | Envolvimento dos clientes, Vendas

Web.com

Web.com assume o controle de sua estratégia de chat com o BoldChat.

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Estudos de caso | IA, Envolvimento dos clientes

Webs

Webs eleva o patamar do atendimento ao cliente com a integração Bold360 A.I./Zendesk

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Estudos de caso | IA, Envolvimento dos clientes, Atendimento ao cliente

Yatra

Mais clientes viajando com a ajuda do autoatendimento com inteligência artificial.

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Estudos de caso | IA, Envolvimento dos clientes, Atendimento ao cliente

Zalando

Personalização de uma solução de autoatendimento moderna e inteligente.

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Estudos de caso | Atendimento ao cliente

STOPzilla

Suporte aperfeiçoado, custos reduzidos.

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Estudos de caso | Vendas, Atendimento ao cliente

Miyachi Unitek Corporation

Um jeito melhor de prestar serviços.

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Estudos de caso | Atendimento ao cliente

Network Contacts

Network Contacts cria uma parceria estratégica para o sucesso.

Estudos de caso | Vendas, Atendimento ao cliente

Signet

Abrindo novos canais de comunicação B2B para oferecer serviços melhores.

Estudos de caso | Vendas, Atendimento ao cliente

Sundance Catalog

O BoldChat toma o lugar do Instant Service, gerando melhorias instantâneas.

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Estudos de caso | Envolvimento dos clientes, Atendimento ao cliente

Tech Mahindra

Personalização de suporte em telecomunicações com inovadores quiosques de vídeo

Estudos de caso | Vendas, Atendimento ao cliente

The North Face

A The North Face oferece um atendimento on-line tão avançado quanto os produtos que vende.

Estudos de caso | Atendimento ao cliente

The American Society of Composers, Authors & Publishers

O BoldChat ajuda a ASCAP a encontrar seu ritmo.

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Fichas de dados | Envolvimento dos clientes, IA, Atendimento ao cliente

Bold360 Overview

Learn why our customers choose Bold360 for customer engagement.

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Fichas de dados | Envolvimento dos clientes, Atendimento ao cliente

Payment Card Industry Data Security Standard (PCI DSS) Compliance

Bold360 software is compliant with the core principles of PCI DSS, and recommends two distinct methods for PCI DSS compliance to companies using our software.

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Fichas de dados | Envolvimento dos clientes, Atendimento ao cliente

Proactive AI: Stop Waiting and Start Engaging

Enable delivery of personalized messages to website visitors throughout the entire customer journey, from lead generation and customer acquisition, through conversion, and into post-sale support.

Fichas de dados | Envolvimento dos clientes

Co-browse

Securely browse with visitors and provide a seamless customer experience.

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Fichas de dados | Envolvimento dos clientes

Multilingual Chatbots and Live Agents

With a global chatbot and integrated translations, you can expand your business without expanding your costs.

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Fichas de dados | Envolvimento dos clientes

Zendesk Integration for Ticket Management

Learn how to get the most out of your existing Zendesk ticketing system.

Email-Managment
Fichas de dados | Envolvimento dos clientes

BoldChat Email Management

In both support and sales situations, companies are doing a terrible job keeping up with the volume. In fact, it's volume that may be causing the problem.

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Fichas de dados | Envolvimento dos clientes

Artificial Intelligence Technology Cheat Sheet – Key Terms

Start here and educate yourself about Machine Learning, Unstructured Data, Natural Language Processing, and more.

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Fichas de dados | Envolvimento dos clientes

How Bold360 Chat App Improves Mobile Engagement

Proactively engage visitors whenever, wherever, on any device.

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Fichas de dados | Envolvimento dos clientes

Optimize Live Chat with Experiment Engine

Learn more about optimizing live chat with multivariate testing.

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Webinars | IA, Envolvimento dos clientes, Atendimento ao cliente

Achieving Harmony Between Bots & Humans with the New Bold360

Watch this webinar to learn 7 capabilities that your AI-powered customer experience solution should deliver.

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Webinars | IA, Envolvimento dos clientes, Atendimento ao cliente

AI's Progression into Customer Service

Hear from leading CX executives as they discuss the value Artificial Intelligence brings to the table.

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Webinars | IA, Envolvimento dos clientes, Atendimento ao cliente

Bridging the AI to Agent Gap

Learn about bridging the gap and establishing harmony between chatbots and customer service agents.

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Webinars | IA, Envolvimento dos clientes, Atendimento ao cliente

Chatbots and the Next Evolution of Customer Service

Learn how to avoid common chatbot mistakes and choose a solution that helps you, your customers, and your support agents.

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Webinars | Envolvimento dos clientes, IA, Atendimento ao cliente

Customer Engagement: How Do You Stack Up

Get a deep dive into what the maturity model reveals about your organization, and how improving your score can deliver more revenue.

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Webinars | IA, Envolvimento dos clientes, Atendimento ao cliente

Customer Experience Leaders vs. Laggards: Why Your Business Needs Digital Transformation

Explore how organizations can leverage multiple digital channels and new technologies to improve the customer experience and how to implement an enterprise-wide focus on digital transformation.

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Webinars | IA, Envolvimento dos clientes, Atendimento ao cliente

Forrester Webinar: Maximizing Customer Engagement for Maximum Revenue Growth

See an overview of the Forrester Customer Engagement Maturity Model and the four distinct Profiles of Engagement.

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Webinars | IA, Envolvimento dos clientes, Atendimento ao cliente

Impact of Chatbots and AI on the Customer Journey

Bold360 partnered with leading independent research firm Vanson Bourne to conduct a global survey of business decision-makers and consumers to determine what CX looks like today and opportunity for to improve.

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Webinars | Envolvimento dos clientes, IA, Atendimento ao cliente

"I'm Sorry, I Didn't Understand That." Why Most Chatbots Miss the Mark

Find out why most chatbots today miss the mark, and how businesses can be sure to avoid choosing a chatbot that’s not up to the task.

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Webinars | IA, Envolvimento dos clientes, Atendimento ao cliente

Leveraging AI to Deliver Dramatically Better Deflection Rates

Learn how companies are currently thinking about, and measuring, deflection rates across their customer service interactions.

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Webinars | IA, Envolvimento dos clientes, Atendimento ao cliente

More Than Just Chatbots: Fueling Efficiency In Your Business with AI

Learn how AI can work with your customer support agents to make their lives easier, and how administrators can leverage technology to more efficiently manage content.

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Webinars | IA, Envolvimento dos clientes, Atendimento ao cliente

One Solution for the Complete Customer Journey

Learn about the ROI of customer acquisition vs. retention, and why you should shop for a solution that helps you throughout the entire customer lifecycle..

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Webinars | Melhores práticas, Envolvimento dos clientes, Atendimento ao cliente, Vendas

Upcoming Events & Webinars

View our upcoming events and live webinars.

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Infográficos | Envolvimento dos clientes, Atendimento ao cliente, IA

Infographic: 7 Myths of Customer Experience

See what 850 business leaders and 4,500 consumers think about CX today and how you can use these learnings to improve your own processes.

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Infográficos | Envolvimento dos clientes, Atendimento ao cliente, Vendas

Infographic: AI Customer Service Best Practices: Actionable Steps for Implementation

There’s a lot to think about when getting started with AI, so we’ve laid our best practices out in this infographic.

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Infográficos | IA, Envolvimento dos clientes, Atendimento ao cliente

Infographic: Are You Wasting Money with Your Approach to Customer Engagement?

Take our quiz to find out if you’re spending in the wrong places or leaving money on the table.

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Infográficos | Envolvimento dos clientes, Atendimento ao cliente, Melhores práticas

Infographic: Three Tips for a Better Agent Experience

Three ways to improve the agent experience which will lead to better customer outcomes.

Infográficos | Melhores práticas, Envolvimento dos clientes

5 Tips for Live Chat Supervisor & Admin Success

This ebook is a short checklist to help live chat supervisors and administrators provide superior service with live chat.

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Relatórios do analista | Atendimento ao cliente, Envolvimento dos clientes, IA

LogMeIn 2018 AI Customer Experience Report: Impact of Chatbots and AI on the Customer Journey

See how your CX processes compares in this global survey to business leaders and consumers.

Relatórios do analista | Atendimento ao cliente, Envolvimento dos clientes, IA

Market Overview: Chat Solutions For Customer Service

This Forrester Research report provides an overview of the chat vendor landscape, highlighting chat capabilities and support for a broad range of use cases, as well as a decision framework for choosing the right chat solution for your needs.

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Relatórios do analista | Atendimento ao cliente, Envolvimento dos clientes, IA

Impact of Chatbots and AI on the Customer Journey - North America Executive Summary

See how your CX processes compares in this global survey to business leaders and consumers.

Relatórios do analista | Atendimento ao cliente, Envolvimento dos clientes, IA

Market Overview: Chat Solutions For Customer Service

This Forrester Research report provides an overview of the chat vendor landscape, highlighting chat capabilities and support for a broad range of use cases, as well as a decision framework for choosing the right chat solution for your needs.

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Relatórios do analista | IA

Forrester: Transform The Contact Center For Customer Service Excellence

This Forrester report summarizes the top 10 customer service trends for 2016 that businesses must pay attention to in order to deliver customer service excellence.

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Vídeos | IA, Atendimento ao cliente, Envolvimento dos clientes

Bold360's Building a Knowledge Base

With Bold360, building your knowledge base is quick and painless, so AI can start helping right away.

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Vídeos | IA, Atendimento ao cliente, Envolvimento dos clientes

Bold360's Integrations

Our solution can integrate with all of your 3rd party systems, like CRMs, billing tools, and order management systems, so you can show your customers information that matters to them.

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Vídeos | IA, Atendimento ao cliente, Envolvimento dos clientes

Bold360's Reporting and Analytics

With Bold360, you have control over every rule and setting, so you can make any changes that you see fit to improve your business metrics.

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Vídeos | IA, Atendimento ao cliente, Envolvimento dos clientes

Bold360's Routing to a Human Agent

Bold360’s customer engagement solution makes the transition from chatbot to human agent a completely seamless experience.

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Vídeos | IA, Atendimento ao cliente

Bold360's Self-service Chatbot

With Bold360’s self-service chatbot, customers can simply ask what they’re looking for, and the answer will be presented to them.

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Vídeos | Envolvimento dos clientes, Atendimento ao cliente, Vendas

Bold360 Supercharges Your Customer IQ

See how Bold360 empowers companies to reimagine their customer engagement and support across all digital channels and devices for highly personalized and intelligent interactions.

Vídeos | Atendimento ao cliente

BoldChat Helps ASCAP Find Its Rhythm

After researching chat solutions, and conducting side-by-side evaluations of the leading vendors, ASCAP selected BoldChat by LogMeIn.

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Vídeos | IA, Envolvimento dos clientes

Bold360 Supercharges Your Customer IQ

See how Bold360 empowers companies to reimagine their customer engagement and support across all digital channels and devices for highly personalized and intelligent interactions.

Vídeos | Envolvimento dos clientes, Atendimento ao cliente

Tibco Transforms Business for Tomorrow with BoldChat

Tibco chose to partner with BoldChat to boost sales and build relationships with their customers.

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Vídeos | IA

Bold360 Supercharges Your Customer IQ

See how Bold360 empowers companies to reimagine their customer engagement and support across all digital channels and devices for highly personalized and intelligent interactions.

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Documentos explicativos | Melhores práticas, Envolvimento dos clientes, Atendimento ao cliente

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

Live-Chat-in-Support-Environments
Documentos explicativos | Melhores práticas

5 Tips for Live Chat Agent Success

This ebook is a short checklist to help agents provide superior service with live chat.

Documentos explicativos | Melhores práticas

5 Tips for Live Chat Supervisor & Admin Success

This ebook is a short checklist to help live chat supervisors and administrators provide superior service with live chat.

Documentos explicativos | Envolvimento dos clientes, Atendimento ao cliente

Must Know Customer Engagement Trends

This ebook explores five key trends driving businesses' customer engagement and support strategies.

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Documentos explicativos | Melhores práticas, Envolvimento dos clientes, Atendimento ao cliente

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

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Documentos explicativos | Melhores práticas, Envolvimento dos clientes, Atendimento ao cliente

Conversational AI Solutions - The Happy Medium with Bold360

Learn about the landscape of AI-powered customer support tools, and what you need to look for in a vendor.

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Documentos explicativos | Envolvimento dos clientes, Atendimento ao cliente, Vendas

5 Tips for Live Chat Agent Success

This ebook is a short checklist to help agents provide superior service with live chat.

chatbot-whitepaper
Documentos explicativos | Envolvimento dos clientes, IA

Engage Proactively with AI Across the Customer Journey to Deliver Operational Efficiency and a Superior CX

learn about the ROI of customer acquisition vs. retention, and why you should use a single engagement solution for acquisition, sales, and support.

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Documentos explicativos | Melhores práticas, Envolvimento dos clientes, Atendimento ao cliente

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

future-customer-engagement
Documentos explicativos | Melhores práticas, Envolvimento dos clientes, Atendimento ao cliente

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

chatbot-whitepaper
Documentos explicativos | Envolvimento dos clientes, IA

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.