Upcoming Events & Webinars

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Live Webinars:

Leveraging AI To Drive Your Customer Experience To The Top

June 13 | 10:00 AM PT/ 1:00 PM ET

The stakes of customer experience are high, and with new communication channels, more touchpoints, and higher customer expectations, you must continue to evolve or face being left behind. Time is running out for companies who cannot meet the demands of customers in the digital age. So how do you take the first step to improving your customer experience? Artificial intelligence (AI) accelerates an organization’s ability to take on new technologies, but it is essential that your strategy, processes, and organization are set up to take advantage of all that AI has to offer. Join Argyle Executive Forum, in partnership with Bold360 by LogMeIn, for an in-depth look at leveraging AI to make measurable improvements and push your customer experience above the rest.

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The 5 biggest mistakes companies make when implementing AI

June 19 | 10:00 AM PT/ 1:00 PM ET

Bad AI isn't a tech problem, it’s a human problem. When you add AI-powered customer service technology to your customer experience (CX) mix, you expect real results, and for good reason: A recent study found that companies that embrace AI to improve customer experience have higher customer satisfaction scores and generate more revenue than their underperforming competition. But what happens when your expectations aren't met? Is the technology to blame? Your significant investment in AI technology doesn’t guarantee a positive return. To be successful, your organization has to be ready, and everyone from the C-suite to the contact center has to be on board. Join this VB Live webinar to learn about the five biggest mistakes companies make when they bring cutting-edge customer service technology to their workflows, and how to leap over these pitfalls and into real results.

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AI: Where and When Your Customers Need It

June 20 | 10:00 AM PT/ 1:00 PM ET

Join Chris Savio, Senior Product Marketing Manager for Bold360, in this webinar to learn how businesses can successfully dissect customer experience challenges and identify where AI can deliver value while learning more about how Bold360 is increasing its product offerings to tackle various points in the customer journey. He will discuss:

  • Trends driving the need for AI at different steps in the customer journey
  • How to identify where AI can have the most value initially for your business
  • How AI is already having an impact across different use cases

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Events:

Forrester CX NYC

June 11 - 12, 2019 | NYC, NY

Join us on Monday, June 10th for a special pre-forum event titled “Smarter Design: Data, AI and The Future of CX Design”. This program is focused on emerging best practices of this new, exciting discipline.

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Customer Contact Week

June 24 - 28, 2019 | Las Vegas, NV

CCW is the #1 conference & expo for customer experience, contact center, and customer care professionals. Visit us at Booth #501 to get a live demo of Bold360 in action!

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Transform 2019

July 10-11, 2019 | San Francisco, CA

Transform is the AI event of the year for executives and business practitioners with an unmatched dedication to carefully curated, results-oriented content around AI. Join us for the VB Conversational AI Summit at Transform and discuss how companies are using AI technology in their organization and strategies they are implementing for success.

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