Surpass your customers’ expectations with online web chat

Today’s customers want a lot from their interaction with you, and online web chat can help to meet their expectations – and significantly surpass them.

Whether they’re shopping for products or looking for support, customers crave real-time assistance. As many as 83% of customers report needing help when buying things online according to a Loudhouse study, and nearly half of them will abandon their shopping cart if they don’t get the assistance they need. Email and phone calls no longer cut it – customers want instant access to someone who can help.

That’s where online web chat can help. By allowing customers to contact a customer service chat agent at any point in their journey, online web chat satisfies a shopper’s need for information, helping to increase their likelihood of purchase and their overall satisfaction. It’s no wonder that customers who engage in online web chat are 4.6 times more likely to convert than customers who don’t.

Online web chat from Bold360

Bold360 is a robust customer engagement solution from LogMeIn, the solution provider dedicated to simplifying the way that people connect to each other and the world around them.

As a superior online web chat solution, Bold360 can help you distinguish you from the competition by differentiating the way you communicate with customers. Most online web chat technology offers only cookie-cutter solutions - Bold360 lets you customize virtually every aspect of the customer chat conversation. With Bold360, you can communicate in your voice, reinforce your brand, and give your customers exactly what they’re looking for.

Bold360’s online web chat application enables you to:

  • Satisfy customers with real-time communications tailored to your brand personality and your customers’ needs.
  • Boost profits by delighting customers, increasing conversions, and improving loyalty.
  • Streamline communications by managing all points of contact — including live chat, email, SMS*, Twitter*, video chat* and more — from a single pane of glass.
  • Scale easily with an online web chat solution that is easy to implement, simple to use, and incredibly flexible.
  • Increase productivity of agents by letting them manage multiple conversations at the same time and escalate issues seamlessly.

All the online web chat tools you need

Bold360 delivers everything you need in an online web chat solution, including:

  • Live chat capabilities, including proactive chat, visitor monitoring, auto answers ,and more.
  • Mobile chat tools, including layered chat (allowing visitors to browse while they chat), mobile invitations, mobile-aware windows and a mobile SDK.
  • Omni-channel engagement features, including video chat, email management, Twitter management, SMS management and more.
  • Integrations and APIs that allow Bold360 to feed customer data from various systems to your agents, breaking down the barriers between applications to maximize effectiveness and efficiency.
  • Administration and reporting tools for setting permissions, managing security, monitoring dashboards, routing communications and producing reports.

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