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Casestudies | Kunstmatige intelligentie, Klantencontact, Klantenservice

Discount Bank

De geavanceerde technologie voor natuurlijke taalverwerking in Bold360 ai geeft de virtuele assistent “Didi” de mogelijkheid om natuurlijke gesprekken te voeren in het Hebreeuws, om klanten zo een persoonlijke service te bieden.

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Casestudies | Kunstmatige intelligentie, Klantencontact

Intuit Mint Bills

Mint Bills gebruikt het platform voor selfservice van Bold360 ai om het callcentervolume vrijwel te halveren

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Casestudies | Kunstmatige intelligentie, Klantencontact

JustFab

JustFab Inc. gebruikt Bold360 ai om de selfservice van klanten te stimuleren.

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Casestudies | Klantenservice, Klantencontact

Kars4Kids

Kars4Kids verhoogt donaties met BoldChat.

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Casestudies | Kunstmatige intelligentie, Klantencontact

MyHeritage

92 miljoen gebruikers, 9 verschillende talen. Eén AI-oplossing.

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Casestudies | Kunstmatige intelligentie, Klantencontact

Premium Credit

Premium Credit boekt binnen 3 maanden significante resultaten met behulp van de software voor service van Bold360 ai.

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Casestudies | Kunstmatige intelligentie, Klantencontact

RBS

Bold360 ai hielp RBS om zijn volledige proces voor content management binnen anderhalve maand compleet te vernieuwen.

Casestudies | Klantencontact, Sales

Sullivan University

Sullivan University: geslaagd met BoldChat.

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Casestudies | Kunstmatige intelligentie, Klantencontact

Thomas Cook

Thomas Cook stroomlijnt wereldwijde ondersteuning met selfservice van Bold360 ai.

Casestudies | Klantencontact, Klantenservice

Tibco

Tibco maakt bedrijven klaar voor de toekomst met BoldChat.

Casestudies | Klantenservice, Sales

Timberland

Timberland boekt indrukwekkende vooruitgang met Bold360.

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Casestudies | Kunstmatige intelligentie, Klantencontact

UK Mail

UK Mail levert betere en snellere service aan zijn groeiende klantenbestand.

Casestudies | Klantencontact, Sales

Web.com

Met BoldChat heeft Web.com zijn chatstrategie weer zelf in de hand.

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Casestudies | Kunstmatige intelligentie, Klantencontact

Webs

Webs verbetert zijn klantenservice met een integratie van Bold360 ai en Zendesk.

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Casestudies | Kunstmatige intelligentie, Klantencontact, Klantenservice

Zalando

Een moderne zelfbediening voor een modern bedrijf.

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Casestudies | Klantenservice

STOPzilla

Support verbeteren en geld besparen.

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Casestudies | Sales, Klantenservice

Miyachi Unitek Corporation

Een betere manier om service te bieden.

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Casestudies | Klantenservice

Network Contacts

Network Contacts gaat een strategische alliantie aan voor succes.

Casestudies | Sales, Klantenservice

Signet

Betere service met nieuwe communicatiekanalen voor B2B

Casestudies | Sales, Klantenservice

Sundance Catalog

Directe verbetering: BoldChat vervangt Instant Service.

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Casestudies | Klantencontact, Klantenservice

Tech Mahindra

Telecomsupport persoonlijk maken met innovatieve videokiosken.

Casestudies | Sales, Klantenservice

The North Face

De online klantenservice van The North Face is even geavanceerd als zijn producten.

Casestudies | Klantenservice

The American Society of Composers, Authors & Publishers

Met BoldChat komt ASCAP pas echt in the groove.

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Gegevensbladen | Klantencontact, Klantenservice

Bold360 agent Overview

Explore the Bold360 Intelligent Customer Engagement Platform.

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Gegevensbladen | Klantencontact, Klantenservice, Kunstmatige intelligentie

Bold360 ai Overview

Explore the Bold360 Intelligent Customer Engagement Platform.

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Gegevensbladen | Klantencontact, Kunstmatige intelligentie, Klantenservice

Bold360 Overview

Bold360 is the ultimate engagement solution delivering the richest customer profiles and fastest time-to-value.

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Gegevensbladen | Klantencontact, Klantenservice

Payment Card Industry Data Security Standard (PCI DSS) Compliance

Bold360 software is compliant with the core principles of PCI DSS, and recommends two distinct methods for PCI DSS compliance to companies using our software.

Gegevensbladen | Klantencontact

Co-browse

Securely browse with visitors and provide a seamless customer experience.

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Gegevensbladen | Klantencontact

Artificial Intelligence Technology Cheat Sheet – Key Terms

Start here and educate yourself about Machine Learning, Unstructured Data, Natural Language Processing, and more.

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Gegevensbladen | Klantencontact

How Bold360 Chat App Improves Mobile Engagement

Proactively engage visitors whenever, wherever, on any device.

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Webinars | Kunstmatige intelligentie, Klantencontact, Klantenservice

Achieving Harmony Between Bots & Humans with the New Bold360

Watch this webinar to learn 7 capabilities that your AI-powered customer experience solution should deliver.

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Webinars | Kunstmatige intelligentie, Klantencontact, Klantenservice

AI's Progression into Customer Service

Hear from leading CX executives as they discuss the value Artificial Intelligence brings to the table.

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Webinars | Kunstmatige intelligentie, Klantencontact, Klantenservice

Bridging the AI to Agent Gap

Learn about bridging the gap and establishing harmony between chatbots and customer service agents.

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Webinars | Kunstmatige intelligentie, Klantencontact, Klantenservice

Chatbots and the Next Evolution of Customer Service

Learn how to avoid common chatbot mistakes and choose a solution that helps you, your customers, and your support agents.

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Webinars | Klantencontact, Kunstmatige intelligentie, Klantenservice

Customer Engagement: How Do You Stack Up

Get a deep dive into what the maturity model reveals about your organization, and how improving your score can deliver more revenue.

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Webinars | Kunstmatige intelligentie, Klantencontact, Klantenservice

Customer Experience Leaders vs. Laggards: Why Your Business Needs Digital Transformation

Explore how organizations can leverage multiple digital channels and new technologies to improve the customer experience and how to implement an enterprise-wide focus on digital transformation.

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Webinars | Kunstmatige intelligentie, Klantencontact, Klantenservice

Forrester Webinar: Maximizing Customer Engagement for Maximum Revenue Growth

See an overview of the Forrester Customer Engagement Maturity Model and the four distinct Profiles of Engagement.

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Webinars | Kunstmatige intelligentie, Klantencontact, Klantenservice

Impact of Chatbots and AI on the Customer Journey

Bold360 partnered with leading independent research firm Vanson Bourne to conduct a global survey of business decision-makers and consumers to determine what CX looks like today and opportunity for to improve.

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Webinars | Klantencontact, Kunstmatige intelligentie, Klantenservice

"I'm Sorry, I Didn't Understand That." Why Most Chatbots Miss the Mark

Find out why most chatbots today miss the mark, and how businesses can be sure to avoid choosing a chatbot that’s not up to the task.

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Webinars | Kunstmatige intelligentie, Klantencontact, Klantenservice

Leveraging AI to Deliver Dramatically Better Deflection Rates

Learn how companies are currently thinking about, and measuring, deflection rates across their customer service interactions.

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Webinars | Kunstmatige intelligentie, Klantencontact, Klantenservice

More Than Just Chatbots: Fueling Efficiency In Your Business with AI

Learn how AI can work with your customer support agents to make their lives easier, and how administrators can leverage technology to more efficiently manage content.

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Webinars | Kunstmatige intelligentie, Klantencontact, Klantenservice

One Solution for the Complete Customer Journey

Learn about the ROI of customer acquisition vs. retention, and why you should shop for a solution that helps you throughout the entire customer lifecycle..

Webinars | Best Practices, Klantencontact, Klantenservice, Sales

Upcoming Events & Webinars

View our upcoming events and live webinars.

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Infographics | Klantencontact, Klantenservice, Kunstmatige intelligentie

Infographic: 7 Myths of Customer Experience

See what 850 business leaders and 4,500 consumers think about CX today and how you can use these learnings to improve your own processes.

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Infographics | Klantencontact, Klantenservice, Sales

Infographic: AI Customer Service Best Practices: Actionable Steps for Implementation

There’s a lot to think about when getting started with AI, so we’ve laid our best practices out in this infographic.

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Infographics | Klantencontact, Klantenservice, Best Practices

Infographic: Three Tips for a Better Agent Experience

Three ways to improve the agent experience which will lead to better customer outcomes.

Infographics | Best Practices, Klantencontact

5 Tips for Live Chat Supervisor & Admin Success

This ebook is a short checklist to help live chat supervisors and administrators provide superior service with live chat.

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Analyserapporten | Klantenservice, Klantencontact, Kunstmatige intelligentie

LogMeIn 2018 AI Customer Experience Report: Impact of Chatbots and AI on the Customer Journey

See how your CX processes compares in this global survey to business leaders and consumers.

Analyserapporten | Klantenservice, Klantencontact, Kunstmatige intelligentie

Market Overview: Chat Solutions For Customer Service

This Forrester Research report provides an overview of the chat vendor landscape, highlighting chat capabilities and support for a broad range of use cases, as well as a decision framework for choosing the right chat solution for your needs.

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Analyserapporten | Klantenservice, Klantencontact, Kunstmatige intelligentie

Impact of Chatbots and AI on the Customer Journey - North America Executive Summary

See how your CX processes compares in this global survey to business leaders and consumers.

Analyserapporten | Klantenservice, Klantencontact, Kunstmatige intelligentie

Market Overview: Chat Solutions For Customer Service

This Forrester Research report provides an overview of the chat vendor landscape, highlighting chat capabilities and support for a broad range of use cases, as well as a decision framework for choosing the right chat solution for your needs.

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Analyserapporten | Kunstmatige intelligentie

Forrester: Transform The Contact Center For Customer Service Excellence

This Forrester report summarizes the top 10 customer service trends for 2016 that businesses must pay attention to in order to deliver customer service excellence.

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Video's | Klantencontact, Klantenservice, Sales

Bold360 Supercharges Your Customer IQ

See how Bold360 empowers companies to reimagine their customer engagement and support across all digital channels and devices for highly personalized and intelligent interactions.

Video's | Klantenservice

BoldChat Helps ASCAP Find Its Rhythm

After researching chat solutions, and conducting side-by-side evaluations of the leading vendors, ASCAP selected BoldChat by LogMeIn.

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Video's | Kunstmatige intelligentie, Klantencontact

Bold360 Supercharges Your Customer IQ

See how Bold360 empowers companies to reimagine their customer engagement and support across all digital channels and devices for highly personalized and intelligent interactions.

Video's | Klantencontact, Klantenservice

Tibco Transforms Business for Tomorrow with BoldChat

Tibco chose to partner with BoldChat to boost sales and build relationships with their customers.

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Video's | Kunstmatige intelligentie

Bold360 Supercharges Your Customer IQ

See how Bold360 empowers companies to reimagine their customer engagement and support across all digital channels and devices for highly personalized and intelligent interactions.

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Whitepapers | Best Practices, Klantencontact, Klantenservice

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

Live-Chat-in-Support-Environments
Whitepapers | Best Practices

5 Tips for Live Chat Agent Success

This ebook is a short checklist to help agents provide superior service with live chat.

Whitepapers | Best Practices

5 Tips for Live Chat Supervisor & Admin Success

This ebook is a short checklist to help live chat supervisors and administrators provide superior service with live chat.

Whitepapers | Klantencontact, Klantenservice

Must Know Customer Engagement Trends

This ebook explores five key trends driving businesses' customer engagement and support strategies.

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Whitepapers | Best Practices, Klantencontact, Klantenservice

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

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Whitepapers | Best Practices, Klantencontact, Klantenservice

Conversational AI Solutions - The Happy Medium with Bold360

Learn about the landscape of AI-powered customer support tools, and what you need to look for in a vendor.

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Whitepapers | Klantencontact, Klantenservice, Sales

5 Tips for Live Chat Agent Success

This ebook is a short checklist to help agents provide superior service with live chat.

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Whitepapers | Best Practices, Klantencontact, Klantenservice

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

future-customer-engagement
Whitepapers | Best Practices, Klantencontact, Klantenservice

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

chatbot-whitepaper
Whitepapers | Klantencontact, Kunstmatige intelligentie

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.