You’re hearing a lot about customer experience (CX) lately. You’ve probably heard that CX is an important factor– perhaps the most important factor– that separates you from your competitors. Bold360 teamed up with Forrester Consulting to survey global businesses and measure the benefits of providing good customer experiences. We found significant benefits to increasing your customer engagement maturity, and serious risks for those who do not undergo digital transformation soon. Download this Executive Summary to read three key takeaways from this research.
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