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Casestudies | Klantenservice

The American Society of Composers, Authors & Publishers

Met BoldChat komt ASCAP pas echt in the groove.

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Casestudies | Kunstmatige intelligentie, Klantencontact

Intuit Mint Bills

Mint Bills gebruikt het platform voor selfservice van Bold360 ai om het callcentervolume vrijwel te halveren

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Casestudies | Kunstmatige intelligentie, Klantencontact

JustFab

JustFab Inc. gebruikt Bold360 ai om de selfservice van klanten te stimuleren.

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Casestudies | Klantenservice, Klantencontact

Kars4Kids

Kars4Kids verhoogt donaties met BoldChat.

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Casestudies | Kunstmatige intelligentie, Klantencontact

MyHeritage

92 miljoen gebruikers, 9 verschillende talen. Eén AI-oplossing.

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Casestudies | Kunstmatige intelligentie, Klantencontact

Premium Credit

Premium Credit boekt binnen 3 maanden significante resultaten met behulp van de software voor service van Bold360 ai.

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Casestudies | Kunstmatige intelligentie, Klantencontact

RBS

Bold360 ai hielp RBS om zijn volledige proces voor content management binnen anderhalve maand compleet te vernieuwen.

Casestudies | Klantencontact, Sales

Sullivan University

Sullivan University: geslaagd met BoldChat.

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Casestudies | Kunstmatige intelligentie, Klantencontact

Thomas Cook

Thomas Cook stroomlijnt wereldwijde ondersteuning met selfservice van Bold360 ai.

Casestudies | Klantencontact, Klantenservice

Tibco

Tibco maakt bedrijven klaar voor de toekomst met BoldChat.

Casestudies | Klantenservice, Sales

Timberland

Timberland boekt indrukwekkende vooruitgang met Bold360.

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Casestudies | Kunstmatige intelligentie, Klantencontact

UK Mail

UK Mail levert betere en snellere service aan zijn groeiende klantenbestand.

Casestudies | Klantencontact, Sales

Web.com

Met BoldChat heeft Web.com zijn chatstrategie weer zelf in de hand.

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Casestudies | Kunstmatige intelligentie, Klantencontact

Webs

Webs verbetert zijn klantenservice met een integratie van Bold360 ai en Zendesk.

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Gegevensbladen | Klantencontact, Klantenservice

Bold360 agent Overview

Explore the Bold360 Intelligent Customer Engagement Platform.

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Gegevensbladen | Klantencontact, Klantenservice, Kunstmatige intelligentie

Bold360 ai Overview

Explore the Bold360 Intelligent Customer Engagement Platform.

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Gegevensbladen | Klantencontact, Kunstmatige intelligentie, Klantenservice

Bold360 Overview

Bold360 is the ultimate engagement solution delivering the richest customer profiles and fastest time-to-value.

Gegevensbladen | Klantencontact

Co-browse

Securely browse with visitors and provide a seamless customer experience.

BoldChat-for-Mobile
Gegevensbladen | Klantencontact

How Bold360 Chat App Improves Mobile Engagement

Proactively engage visitors whenever, wherever, on any device.

Webinars | Best Practices, Klantencontact, Klantenservice, Sales

Upcoming Events & Webinars

View our upcoming events and live webinars.

Infographics | Klantencontact, Klantenservice

Infographic: Deliver the Omni-Channel Support Customers Want

A recent Ovum study reveals an alarming perception gap between end consumers and contact center managers, threatening customer loyalty, sustainability and revenue growth.

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Infographics | Klantencontact, Klantenservice, Sales

Infographic: AI Customer Service Best Practices: Actionable Steps for Implementation

There’s a lot to think about when getting started with AI, so we’ve laid our best practices out in this infographic.

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Infographics | Klantencontact, Klantenservice, Best Practices

Infographic: Three Tips for a Better Agent Experience

Three ways to improve the agent experience which will lead to better customer outcomes.

Infographics | Best Practices, Klantencontact

5 Tips for Live Chat Supervisor & Admin Success

This ebook is a short checklist to help live chat supervisors and administrators provide superior service with live chat.

Analyserapporten | Klantenservice, Klantencontact, Kunstmatige intelligentie

Market Overview: Chat Solutions For Customer Service

This Forrester Research report provides an overview of the chat vendor landscape, highlighting chat capabilities and support for a broad range of use cases, as well as a decision framework for choosing the right chat solution for your needs.

Analyserapporten | Klantenservice, Klantencontact, Kunstmatige intelligentie

Market Overview: Chat Solutions For Customer Service

This Forrester Research report provides an overview of the chat vendor landscape, highlighting chat capabilities and support for a broad range of use cases, as well as a decision framework for choosing the right chat solution for your needs.

omni-channel-customer-care
Analyserapporten | Kunstmatige intelligentie

Forrester: Transform The Contact Center For Customer Service Excellence

This Forrester report summarizes the top 10 customer service trends for 2016 that businesses must pay attention to in order to deliver customer service excellence.

Analyserapporten | Klantencontact, Klantenservice

Ovum Report: Deliver the Omni-Channel Support Customers Want

This report explores consumers' growing dissatisfaction with their digital experiences and reveals contact center investments to help achieve your business goals and win the hearts and minds of today's connected customers.

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Analyserapporten | Klantencontact

Optimising Customer Experience in India and Southeast Asia

This Fifth Quadrant report reveals the drivers of customer satisfaction so that organizations can invest in the appropriate resources and technologies, and better service customers to improve loyalty and advocacy.

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Video's | Klantencontact, Klantenservice, Sales

Bold360 Supercharges Your Customer IQ

See how Bold360 empowers companies to reimagine their customer engagement and support across all digital channels and devices for highly personalized and intelligent interactions.

Video's | Klantenservice

BoldChat Helps ASCAP Find Its Rhythm

After researching chat solutions, and conducting side-by-side evaluations of the leading vendors, ASCAP selected BoldChat by LogMeIn.

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Video's | Kunstmatige intelligentie, Klantencontact

Bold360 Supercharges Your Customer IQ

See how Bold360 empowers companies to reimagine their customer engagement and support across all digital channels and devices for highly personalized and intelligent interactions.

Video's | Klantencontact, Klantenservice

Tibco Transforms Business for Tomorrow with BoldChat

Tibco chose to partner with BoldChat to boost sales and build relationships with their customers.

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Video's | Kunstmatige intelligentie

Bold360 Supercharges Your Customer IQ

See how Bold360 empowers companies to reimagine their customer engagement and support across all digital channels and devices for highly personalized and intelligent interactions.

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Whitepapers | Best Practices, Klantencontact, Klantenservice

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

Live-Chat-in-Support-Environments
Whitepapers | Best Practices

5 Tips for Live Chat Agent Success

This ebook is a short checklist to help agents provide superior service with live chat.

Whitepapers | Best Practices

5 Tips for Live Chat Supervisor & Admin Success

This ebook is a short checklist to help live chat supervisors and administrators provide superior service with live chat.

Whitepapers | Klantencontact, Klantenservice

Must Know Customer Engagement Trends

This ebook explores five key trends driving businesses' customer engagement and support strategies.

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Whitepapers | Klantencontact, Klantenservice, Sales

5 Tips for Live Chat Agent Success

This ebook is a short checklist to help agents provide superior service with live chat.

maximizing-customer-engagement
Whitepapers | Klantencontact, Klantenservice, Sales

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

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Whitepapers | Best Practices, Klantencontact, Klantenservice

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

future-customer-engagement
Whitepapers | Best Practices, Klantencontact, Klantenservice

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

chatbot-whitepaper
Whitepapers | Klantencontact, Kunstmatige intelligentie

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

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Casestudies | Klantenservice

STOPzilla

Support verbeteren en geld besparen.

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Casestudies | Sales, Klantenservice

Miyachi Unitek Corporation

Een betere manier om service te bieden.

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Casestudies | Klantenservice

Network Contacts

Network Contacts gaat een strategische alliantie aan voor succes.

Casestudies | Sales, Klantenservice

Signet

Betere service met nieuwe communicatiekanalen voor B2B

Casestudies | Sales, Klantenservice

Sundance Catalog

Directe verbetering: BoldChat vervangt Instant Service.

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Casestudies | Klantencontact, Klantenservice

Tech Mahindra

Telecomsupport persoonlijk maken met innovatieve videokiosken.

Casestudies | Sales, Klantenservice

The North Face

De online klantenservice van The North Face is even geavanceerd als zijn producten.