Come say hello at our booth for some swag, a demo of Bold360, or more information about how seamless AI and agent support can deliver immediate, proactive and personalized service for customers and employees.
Interested in attending ICMI Contact Center Connections but haven’t registered?
Use our 25% discount code: 2CEX-fZr27
Join us on October 29th at 10:20am in the Solutions Spotlight Theater. Ian Hall, Senior Solutions Consultant for Bold360 by LogMeIn will speak about “Driving CX with AI for Customer Engagement to Agent Enablement.”
When we think about artificial intelligence in customer experience, we often think about a customer-facing chatbot helping customers self-serve. While AI has made an amazing impact on the future of digital customer service, that scenario is only addressing a small part of the overall journey. AI can be used beyond basic customer self-service to enable other parts of the customer journey and empower support teams. Come hear how Bold360 is helping companies successfully deliver better and more consistent customer and agent experiences across the lifecycle with customer and employee facing AI.
Learn how Citrix, a leader in employee productivity tools, was challenged with increasing call deflection while simultaneously improving customer experience. With their customers ranging from small privately-owned businesses to large enterprise organizations, they needed a solution that would meet the specific needs of each buyer. While this appeared to be an impossible feat, Citrix was able to accomplish this goal by implementing Bold360, LogMeIn’s AI chatbot and live-agent software.
Echt contact: slim en persoonlijk.