Live chat helps companies all of the world engage their customers more effectively and efficiently.
Customers today have more choices than ever when shopping for a product or choosing a service. For many consumers, all those choices makes the decision making process even tougher. From navigating a website to finding the right product and getting answers to critical questions, customers often want immediate assistance from a live person to help them reach a decision.
Live chat fills this need by providing instant access to a customer service agent. With live chat, there are no frustrating wait times or automated phone menus – customers can begin chatting with a knowledgeable agent within seconds. And because a chat solution enables agents to handle more than one conversation at the same time, live chat can help boost productivity as well – by as much as 9.3x.
For companies looking for the best chat software, Bold360 provides one of the most powerful, flexible and easy-to-use live chat solutions on the market.
Customize the live chat experience with Bold360.
Bold360 is a division of LogMeIn, a solution provider dedicated to helping people connect to each other and the world around them to create remarkable outcomes.
As a market-leading website chat software and customer engagement solution, Bold360 lets you connect with customers at the right time and in the right way to help increase conversions, build loyalty and streamline operations.
Bold360’s comprehensive toolset for online web chat includes:
- Live chat capabilities that include proactive chat, visitor monitoring, chat surveys, and auto answers that let customers quickly get answers to frequently asked questions.
- Omni-channel engagement features that let you manage all channels – including live chat, video chat*, email, Twitter*, SMS* and more – from a single pane of glass.
- Mobile engagement features that include layered chat, mobile-aware windows, mobile invitations, routing and reporting, and a mobile SDK for deploying chat in your native iOS and Android applications.
- Administration and reporting tools that give you full control over your live chat experience with advanced security and permission settings, robust testing capabilities, and a comprehensive and intuitive dashboard.
- Integrations and APIs that let you feed customer data from various information systems to your customer service agents.
Benefits of Bold360’s live chat solution
With Bold360’s online chat for your website, you can:
- Customize the live chat experience to engage customers in your unique brand voice and personality.
- Increase conversions by providing customers with the help when they need it most.
- Improve customer loyalty with live support chat to resolve issues quickly.
- Simplify communications by managing multiple channels from one intuitive agent workspace.