In today’s digital economy, customer engagement and support are critical. But in spite of widespread understanding of how important customer engagement is, businesses still struggle to meet customer expectations. Based on data from a global recent research study from Ovum, this report explores consumers’ growing dissatisfaction with their digital experiences and reveals contact center investments to help achieve your business goals and win the hearts and minds of today’s connected customers. Key findings including:
Download the full report to find out what this means for your business.
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