Designing a top-notch mobile engagement strategy is no longer a nice-to-have – it’s essential for online retailers to be successful. More than half of all e-commerce interactions today take place via mobile devices, and Aberdeen research shows that mobile savvy businesses achieve 97% greater year-over-year increase in annual revenue growth, compared to their counterparts. These mobile rock stars also retain 80% more of their clientele than others.
Insights from Aberdeen Group, BoldChat and 24-7 Intouch covered in this on-demand webinar include:
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