한 곳에서 보는 리소스

비즈니스 구축을 지원할 수 있는 리소스를 심층적으로 탐색하십시오.
그리고 Bold360을 최대한 이용하는 방법에 대해 자세히 알아보십시오.
필터링 기준
discount-bank-logo-jpg
사례 연구 | A.I., 고객 참여, 고객 서비스

Discount Bank

Bold360 ai’s advanced natural language processing (NLP) technology, gives virtual assistant “Didi” the power to converse naturally in Hebrew in order to deliver personalized service to customers.

intuit-logo
사례 연구 | A.I., 고객 참여

Intuit Mint Bills

Bold360 ai의 셀프 서비스 플랫폼을 구현하여 콜 센터 용량을 절반 가까이 줄인 Mint Bills

justfab-logo
사례 연구 | A.I., 고객 참여

JustFab

Bold360 ai를 이용하여 고객 셀프 서비스를 주도하는 JustFab Inc.

kars4kids-logo-jpg
사례 연구 | 고객 서비스, 고객 참여

Kars4Kids

Kars4Kids는 BoldChat으로 기부 전환율을 높입니다.

myheritage-logo
사례 연구 | A.I., 고객 참여

MyHeritage

9,200만 사용자. 9개 국어. 하나의 A.I. 솔루션.

premium-credit-logo
사례 연구 | A.I., 고객 참여

Premium Credit

Premium Credit은 Bold360 ai의 셀프 서비스 솔루션을 도입하고 3개월만에 큰 성과를 달성했습니다.

rbs-logo
사례 연구 | A.I., 고객 참여

RBS

Bold360 ai는 RBS가 콘텐츠 관리 프로세스를 단 6주 만에 완전히 바꾸도록 도와주었습니다.

사례 연구 | 고객 참여, 영업

Sullivan University

BoldChat은 Sullivan University의 성공에 기여합니다.

thomas-cook-logo
사례 연구 | A.I., 고객 참여

Thomas Cook

Thomas Cook은 Bold360 ai 셀프 서비스로 전 세계에서 지원을 합리화합니다.

사례 연구 | 고객 참여, 고객 서비스

Tibco

BoldChat으로 미래를 위해 비즈니스를 혁신한 Tibco.

사례 연구 | 고객 서비스, 영업

Timberland

Timberland는 Bold360을 통해 인상적인 실적을 올리고 있습니다.

uk-mail-logo
사례 연구 | A.I., 고객 참여

UK Mail

UK Mail은 점점 늘어나는 고객 기반에 대해 보다 신속하고 개선된 서비스를 제공합니다.

사례 연구 | 고객 참여, 영업

Web.com

Web.com은 BoldChat을 사용하여 대화 전략을 주도합니다.

webs-logo
사례 연구 | A.I., 고객 참여

Webs

Webs는 Bold360 ai와 Zendesk 통합으로 고객 서비스 수준을 한 단계 높였습니다.

zalando-logo-jpg
사례 연구 | A.I., 고객 참여, 고객 서비스

Zalando

Fashioning a modern and insightful self-help solution.

stopzilla-logo
사례 연구 | 고객 서비스

STOPzilla

지원 향상 및 비용 절감

Miyachi-Unitek-Corporation
사례 연구 | 영업, 고객 서비스

Miyachi Unitek Corporation

더 나은 서비스 제공 방식

network-contacts-logo-png
사례 연구 | 고객 서비스

Network Contacts

Network Contacts는 성공을 위한 전략적 파트너십을 구축합니다.

사례 연구 | 영업, 고객 서비스

Signet

더 나은 서비스를 위해 새로운 B2B 커뮤니케이션 채널 개설

사례 연구 | 영업, 고객 서비스

Sundance Catalog

BoldChat은 Instant Service를 대체하며 그 결과 즉각적인 개선이 이루어집니다.

tech-mahindra-png
사례 연구 | 고객 참여, 고객 서비스

Tech Mahindra

혁신적인 비디오 키오스크를 통한 통신 지원 개인화

north-face-logo
사례 연구 | 영업, 고객 서비스

The North Face

The North Face는 제품만큼이나 뛰어난 온라인 고객 서비스를 제공합니다.

ascap-logo-20160222t160129
사례 연구 | 고객 서비스

ASCAP (American Society of Composers, Authors & Publishers)

BoldChat은 ASCAP를 지원합니다.

bold360-overview-jpg
데이터 시트 | 고객 참여, 고객 서비스

Bold360 agent Overview

Explore the Bold360 Intelligent Customer Engagement Platform.

bold360-ai-overview
데이터 시트 | 고객 참여, 고객 서비스, A.I.

Bold360 ai Overview

Explore the Bold360 Intelligent Customer Engagement Platform.

bold360-overview-image
데이터 시트 | 고객 참여, A.I., 고객 서비스

Bold360 Overview

Bold360 is the ultimate engagement solution delivering the richest customer profiles and fastest time-to-value.

bold360-engage-smarter-resource-jpg
데이터 시트 | 고객 참여, 고객 서비스

Payment Card Industry Data Security Standard (PCI DSS) Compliance

Bold360 software is compliant with the core principles of PCI DSS, and recommends two distinct methods for PCI DSS compliance to companies using our software.

데이터 시트 | 고객 참여

Co-browse

Securely browse with visitors and provide a seamless customer experience.

ai-cheat-sheet-jpg
데이터 시트 | 고객 참여

Artificial Intelligence Technology Cheat Sheet – Key Terms

Start here and educate yourself about Machine Learning, Unstructured Data, Natural Language Processing, and more.

BoldChat-for-Mobile
데이터 시트 | 고객 참여

How Bold360 Chat App Improves Mobile Engagement

Proactively engage visitors whenever, wherever, on any device.

harmony-between-bots-and-humans-webinar-jpg
웨비나 | A.I., 고객 참여, 고객 서비스

Achieving Harmony Between Bots & Humans with the New Bold360

Watch this webinar to learn 7 capabilities that your AI-powered customer experience solution should deliver.

ai-in-customer-service-webinar-jpg
웨비나 | A.I., 고객 참여, 고객 서비스

AI's Progression into Customer Service

Hear from leading CX executives as they discuss the value Artificial Intelligence brings to the table.

ai-to-agent-gap-webinar-jpg
웨비나 | A.I., 고객 참여, 고객 서비스

Bridging the AI to Agent Gap

Learn about bridging the gap and establishing harmony between chatbots and customer service agents.

chatbots-and-customer-service-webinar-jpg
웨비나 | A.I., 고객 참여, 고객 서비스

Chatbots and the Next Evolution of Customer Service

Learn how to avoid common chatbot mistakes and choose a solution that helps you, your customers, and your support agents.

customer-engagement-webinar-jpg
웨비나 | 고객 참여, A.I., 고객 서비스

Customer Engagement: How Do You Stack Up

Get a deep dive into what the maturity model reveals about your organization, and how improving your score can deliver more revenue.

business-needs-digital-transformation-webinar-jpg
웨비나 | A.I., 고객 참여, 고객 서비스

Customer Experience Leaders vs. Laggards: Why Your Business Needs Digital Transformation

Explore how organizations can leverage multiple digital channels and new technologies to improve the customer experience and how to implement an enterprise-wide focus on digital transformation.

forrester-customer-engagement-webinar-jpg
웨비나 | A.I., 고객 참여, 고객 서비스

Forrester Webinar: Maximizing Customer Engagement for Maximum Revenue Growth

See an overview of the Forrester Customer Engagement Maturity Model and the four distinct Profiles of Engagement.

impact-on-chatbots-and-ai-webinar-jpg
웨비나 | A.I., 고객 참여, 고객 서비스

Impact of Chatbots and AI on the Customer Journey

Bold360 partnered with leading independent research firm Vanson Bourne to conduct a global survey of business decision-makers and consumers to determine what CX looks like today and opportunity for to improve.

chatbot-miss-the-mark-webinar-jpg
웨비나 | 고객 참여, A.I., 고객 서비스

"I'm Sorry, I Didn't Understand That." Why Most Chatbots Miss the Mark

Find out why most chatbots today miss the mark, and how businesses can be sure to avoid choosing a chatbot that’s not up to the task.

ai-delivers-better-deflection-rates-webinar-jpg
웨비나 | A.I., 고객 참여, 고객 서비스

Leveraging AI to Deliver Dramatically Better Deflection Rates

Learn how companies are currently thinking about, and measuring, deflection rates across their customer service interactions.

more-than-just-chatbots-webinar-jpg
웨비나 | A.I., 고객 참여, 고객 서비스

More Than Just Chatbots: Fueling Efficiency In Your Business with AI

Learn how AI can work with your customer support agents to make their lives easier, and how administrators can leverage technology to more efficiently manage content.

customer-journey-webinar-jpg
웨비나 | A.I., 고객 참여, 고객 서비스

One Solution for the Complete Customer Journey

Learn about the ROI of customer acquisition vs. retention, and why you should shop for a solution that helps you throughout the entire customer lifecycle..

웨비나 | 최우수 사례, 고객 참여, 고객 서비스, 영업

Upcoming Events & Webinars

View our upcoming events and live webinars.

infographic-customer-experience-jpg
인포그래픽 | 고객 참여, 고객 서비스, A.I.

Infographic: 7 Myths of Customer Experience

See what 850 business leaders and 4,500 consumers think about CX today and how you can use these learnings to improve your own processes.

ai-customer-experience-best-practices-jpg
인포그래픽 | 고객 참여, 고객 서비스, 영업

Infographic: AI Customer Service Best Practices: Actionable Steps for Implementation

There’s a lot to think about when getting started with AI, so we’ve laid our best practices out in this infographic.

3-agent-tips-customer-service-jpg
인포그래픽 | 고객 참여, 고객 서비스, 최우수 사례

Infographic: Three Tips for a Better Agent Experience

Three ways to improve the agent experience which will lead to better customer outcomes.

인포그래픽 | 최우수 사례, 고객 참여

5 Tips for Live Chat Supervisor & Admin Success

This ebook is a short checklist to help live chat supervisors and administrators provide superior service with live chat.

vanson-bourne-logo-jpg
분석가 보고서 | 고객 서비스, 고객 참여, A.I.

LogMeIn 2018 AI Customer Experience Report: Impact of Chatbots and AI on the Customer Journey

See how your CX processes compares in this global survey to business leaders and consumers.

분석가 보고서 | 고객 서비스, 고객 참여, A.I.

Market Overview: Chat Solutions For Customer Service

This Forrester Research report provides an overview of the chat vendor landscape, highlighting chat capabilities and support for a broad range of use cases, as well as a decision framework for choosing the right chat solution for your needs.

vanson-bourne-logo-jpg
분석가 보고서 | 고객 서비스, 고객 참여, A.I.

Impact of Chatbots and AI on the Customer Journey - North America Executive Summary

See how your CX processes compares in this global survey to business leaders and consumers.

분석가 보고서 | 고객 서비스, 고객 참여, A.I.

Market Overview: Chat Solutions For Customer Service

This Forrester Research report provides an overview of the chat vendor landscape, highlighting chat capabilities and support for a broad range of use cases, as well as a decision framework for choosing the right chat solution for your needs.

omni-channel-customer-care
분석가 보고서 | A.I.

Forrester: Transform The Contact Center For Customer Service Excellence

This Forrester report summarizes the top 10 customer service trends for 2016 that businesses must pay attention to in order to deliver customer service excellence.

supercharge-customer-iq-jpg
비디오 | 고객 참여, 고객 서비스, 영업

Bold360 Supercharges Your Customer IQ

See how Bold360 empowers companies to reimagine their customer engagement and support across all digital channels and devices for highly personalized and intelligent interactions.

비디오 | 고객 서비스

BoldChat Helps ASCAP Find Its Rhythm

After researching chat solutions, and conducting side-by-side evaluations of the leading vendors, ASCAP selected BoldChat by LogMeIn.

engage-smarter
비디오 | A.I., 고객 참여

Bold360 Supercharges Your Customer IQ

See how Bold360 empowers companies to reimagine their customer engagement and support across all digital channels and devices for highly personalized and intelligent interactions.

비디오 | 고객 참여, 고객 서비스

Tibco Transforms Business for Tomorrow with BoldChat

Tibco chose to partner with BoldChat to boost sales and build relationships with their customers.

what-is-bold360-ai
비디오 | A.I.

Bold360 Supercharges Your Customer IQ

See how Bold360 empowers companies to reimagine their customer engagement and support across all digital channels and devices for highly personalized and intelligent interactions.

3-ways-bold360-is-different-image-jpg
백서 | 최우수 사례, 고객 참여, 고객 서비스

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

Live-Chat-in-Support-Environments
백서 | 최우수 사례

5 Tips for Live Chat Agent Success

This ebook is a short checklist to help agents provide superior service with live chat.

백서 | 최우수 사례

5 Tips for Live Chat Supervisor & Admin Success

This ebook is a short checklist to help live chat supervisors and administrators provide superior service with live chat.

백서 | 고객 참여, 고객 서비스

Must Know Customer Engagement Trends

This ebook explores five key trends driving businesses' customer engagement and support strategies.

chat-agent-productivity-whitepaper-jpg
백서 | 최우수 사례, 고객 참여, 고객 서비스

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

ai-technology-whitepaper-jpg
백서 | 최우수 사례, 고객 참여, 고객 서비스

Conversational AI Solutions - The Happy Medium with Bold360

Learn about the landscape of AI-powered customer support tools, and what you need to look for in a vendor.

idg-customer-engagement-and-support-in-a-connected-world-whitepaper-jpg
백서 | 고객 참여, 고객 서비스, 영업

5 Tips for Live Chat Agent Success

This ebook is a short checklist to help agents provide superior service with live chat.

digital-engagement-challenges-image
백서 | 최우수 사례, 고객 참여, 고객 서비스

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

future-customer-engagement
백서 | 최우수 사례, 고객 참여, 고객 서비스

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

chatbot-whitepaper
백서 | 고객 참여, A.I.

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.