Bold360 ai’s advanced natural language processing (NLP) technology, gives virtual assistant “Didi” the power to converse naturally in Hebrew in order to deliver personalized service to customers.
Intuit Mint Bills
Bold360 ai의 셀프 서비스 플랫폼을 구현하여 콜 센터 용량을 절반 가까이 줄인 Mint Bills
Bold360 ai를 이용하여 고객 셀프 서비스를 주도하는 JustFab Inc.
Kars4Kids는 BoldChat으로 기부 전환율을 높입니다.
9,200만 사용자. 9개 국어. 하나의 A.I. 솔루션.
Premium Credit은 Bold360 ai의 셀프 서비스 솔루션을 도입하고 3개월만에 큰 성과를 달성했습니다.
Bold360 ai는 RBS가 콘텐츠 관리 프로세스를 단 6주 만에 완전히 바꾸도록 도와주었습니다.
BoldChat은 Sullivan University의 성공에 기여합니다.
Thomas Cook은 Bold360 ai 셀프 서비스로 전 세계에서 지원을 합리화합니다.
BoldChat으로 미래를 위해 비즈니스를 혁신한 Tibco.
Timberland는 Bold360을 통해 인상적인 실적을 올리고 있습니다.
UK Mail은 점점 늘어나는 고객 기반에 대해 보다 신속하고 개선된 서비스를 제공합니다.
Web.com은 BoldChat을 사용하여 대화 전략을 주도합니다.
Webs는 Bold360 ai와 Zendesk 통합으로 고객 서비스 수준을 한 단계 높였습니다.
Fashioning a modern and insightful self-help solution.
지원 향상 및 비용 절감
Miyachi Unitek Corporation
더 나은 서비스 제공 방식
Network Contacts는 성공을 위한 전략적 파트너십을 구축합니다.
더 나은 서비스를 위해 새로운 B2B 커뮤니케이션 채널 개설
BoldChat은 Instant Service를 대체하며 그 결과 즉각적인 개선이 이루어집니다.
혁신적인 비디오 키오스크를 통한 통신 지원 개인화
The North Face
The North Face는 제품만큼이나 뛰어난 온라인 고객 서비스를 제공합니다.
ASCAP (American Society of Composers, Authors & Publishers)
BoldChat은 ASCAP를 지원합니다.
Bold360 agent Overview
Explore the Bold360 Intelligent Customer Engagement Platform.
Bold360 ai Overview
Bold360 is the ultimate engagement solution delivering the richest customer profiles and fastest time-to-value.
Payment Card Industry Data Security Standard (PCI DSS) Compliance
Bold360 software is compliant with the core principles of PCI DSS, and recommends two distinct methods for PCI DSS compliance to companies using our software.
Securely browse with visitors and provide a seamless customer experience.
Artificial Intelligence Technology Cheat Sheet – Key Terms
Start here and educate yourself about Machine Learning, Unstructured Data, Natural Language Processing, and more.
How Bold360 Chat App Improves Mobile Engagement
Proactively engage visitors whenever, wherever, on any device.
Achieving Harmony Between Bots & Humans with the New Bold360
Watch this webinar to learn 7 capabilities that your AI-powered customer experience solution should deliver.
AI's Progression into Customer Service
Hear from leading CX executives as they discuss the value Artificial Intelligence brings to the table.
Bridging the AI to Agent Gap
Learn about bridging the gap and establishing harmony between chatbots and customer service agents.
Chatbots and the Next Evolution of Customer Service
Learn how to avoid common chatbot mistakes and choose a solution that helps you, your customers, and your support agents.
Customer Engagement: How Do You Stack Up
Get a deep dive into what the maturity model reveals about your organization, and how improving your score can deliver more revenue.
Customer Experience Leaders vs. Laggards: Why Your Business Needs Digital Transformation
Explore how organizations can leverage multiple digital channels and new technologies to improve the customer experience and how to implement an enterprise-wide focus on digital transformation.
Forrester Webinar: Maximizing Customer Engagement for Maximum Revenue Growth
See an overview of the Forrester Customer Engagement Maturity Model and the four distinct Profiles of Engagement.
Impact of Chatbots and AI on the Customer Journey
Bold360 partnered with leading independent research firm Vanson Bourne to conduct a global survey of business decision-makers and consumers to determine what CX looks like today and opportunity for to improve.
"I'm Sorry, I Didn't Understand That." Why Most Chatbots Miss the Mark
Find out why most chatbots today miss the mark, and how businesses can be sure to avoid choosing a chatbot that’s not up to the task.
Leveraging AI to Deliver Dramatically Better Deflection Rates
Learn how companies are currently thinking about, and measuring, deflection rates across their customer service interactions.
More Than Just Chatbots: Fueling Efficiency In Your Business with AI
Learn how AI can work with your customer support agents to make their lives easier, and how administrators can leverage technology to more efficiently manage content.
One Solution for the Complete Customer Journey
Learn about the ROI of customer acquisition vs. retention, and why you should shop for a solution that helps you throughout the entire customer lifecycle..
Upcoming Events & Webinars
View our upcoming events and live webinars.
Infographic: 7 Myths of Customer Experience
See what 850 business leaders and 4,500 consumers think about CX today and how you can use these learnings to improve your own processes.
Infographic: AI Customer Service Best Practices: Actionable Steps for Implementation
There’s a lot to think about when getting started with AI, so we’ve laid our best practices out in this infographic.
Infographic: Three Tips for a Better Agent Experience
Three ways to improve the agent experience which will lead to better customer outcomes.
5 Tips for Live Chat Supervisor & Admin Success
This ebook is a short checklist to help live chat supervisors and administrators provide superior service with live chat.
LogMeIn 2018 AI Customer Experience Report: Impact of Chatbots and AI on the Customer Journey
See how your CX processes compares in this global survey to business leaders and consumers.
Market Overview: Chat Solutions For Customer Service
This Forrester Research report provides an overview of the chat vendor landscape, highlighting chat capabilities and support for a broad range of use cases, as well as a decision framework for choosing the right chat solution for your needs.
Impact of Chatbots and AI on the Customer Journey - North America Executive Summary
Forrester: Transform The Contact Center For Customer Service Excellence
This Forrester report summarizes the top 10 customer service trends for 2016 that businesses must pay attention to in order to deliver customer service excellence.
Bold360 Supercharges Your Customer IQ
See how Bold360 empowers companies to reimagine their customer engagement and support across all digital channels and devices for highly personalized and intelligent interactions.
BoldChat Helps ASCAP Find Its Rhythm
After researching chat solutions, and conducting side-by-side evaluations of the leading vendors, ASCAP selected BoldChat by LogMeIn.
Tibco Transforms Business for Tomorrow with BoldChat
Tibco chose to partner with BoldChat to boost sales and build relationships with their customers.
The Future of Customer Engagement
The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.
5 Tips for Live Chat Agent Success
This ebook is a short checklist to help agents provide superior service with live chat.
Must Know Customer Engagement Trends
This ebook explores five key trends driving businesses' customer engagement and support strategies.
Conversational AI Solutions - The Happy Medium with Bold360
Learn about the landscape of AI-powered customer support tools, and what you need to look for in a vendor.