The American Society of Composers, Authors & Publishers
BoldChat aiuta ASCAP a trovare il ritmo.
Mint Bills di Intuit
Mint Bills implementa la piattaforma fai da te di Bold360 ai per ridurre il volume del call center di circa la metà.
JustFab Inc. utilizza Bold360 ai per favorire il fai da te dei clienti.
Kars4Kids favorisce le conversioni in donazioni grazie a BoldChat.
92 milioni di utenti. 9 lingue differenti. 1 soluzione IA.
Premium Credit implementa la soluzione fai da te di Bold360 ai, registrando risultati significativi in soli 3 mesi.
Bold360 ai helped RBS completely transform their content management process in merely 6 weeks.
BoldChat aiuta la Sullivan University a laurearsi in eccellenza con lode.
Thomas Cook ottimizza il supporto a livello globale grazie al fai da te di Bold360 ai.
Con Tibco, il business si proietta nel futuro, grazie a BoldChat.
Timberland è sempre un passo avanti, con Bold360.
UK Mail ha una consegna speciale per la sua base clienti in continua crescita: un’assistenza migliore e più celere.
Web.com assume il controllo della propria strategia di chat con BoldChat.
Webs rivoluziona il suo servizio clienti grazie all’integrazione tra Bold360 ai e Zendesk.
Bold360 agent Overview
Explore the Bold360 Intelligent Customer Engagement Platform.
Bold360 ai Overview
Bold360 is the ultimate engagement solution delivering the richest customer profiles and fastest time-to-value.
Securely browse with visitors and provide a seamless customer experience.
How Bold360 Chat App Improves Mobile Engagement
Proactively engage visitors whenever, wherever, on any device.
2018 Trends: 3 Customer Service Predictions
Our three predictions of how today’s most disruptive technology force will reshape the customer service landscape… for better or worse… and steps you can take to prepare.
3 Customer Engagement Trends You Can't Ignore
We’ll share the latest trends shaping the future of service and creating the next big competitive differentiators.
Achieving Harmony Between Bots & Humans
Learn how bots & human agents can work together to provide seamless, personalized interactions across all digital touch points.
Bulletproof Your Omni-Channel Strategy: Top Tips for Connecting with Today’s “Everywhere” Customer
Successful retailers now are omni-channel: they must be there with the right support wherever their customer is.
Leveraging A.I. to deliver dramatically better deflection rates
See real-world examples of where A.I. was implemented to reduce the burden on live agents and the business outcomes achieved.
Make Every Customer Interaction Count
Hear how companies are leveraging both agent interactions and AI solutions to deliver better outcomes in every customer interaction.
Mobile Customer Engagement for Retailers: How to Move from Hype to Success
Designing a top-notch mobile engagement strategy is no longer a nice-to-have – it’s essential for online retailers to be successful.
Mobile Engagement Matters. How Can You Stay Ahead?
For companies who make mobile engagement a priority, these mobile moments represent a massive opportunity to deliver differentiated customer experiences that delight mobile customers, earning their loyalty and share of wallet.
Upcoming Events & Webinars
View our upcoming events and live webinars.
Infographic: Deliver the Omni-Channel Support Customers Want
A recent Ovum study reveals an alarming perception gap between end consumers and contact center managers, threatening customer loyalty, sustainability and revenue growth.
Infographic: AI Customer Service Best Practices: Actionable Steps for Implementation
There’s a lot to think about when getting started with AI, so we’ve laid our best practices out in this infographic.
Infographic: Three Tips for a Better Agent Experience
Three ways to improve the agent experience which will lead to better customer outcomes.
5 Tips for Live Chat Supervisor & Admin Success
This ebook is a short checklist to help live chat supervisors and administrators provide superior service with live chat.
Market Overview: Chat Solutions For Customer Service
This Forrester Research report provides an overview of the chat vendor landscape, highlighting chat capabilities and support for a broad range of use cases, as well as a decision framework for choosing the right chat solution for your needs.
Forrester: Transform The Contact Center For Customer Service Excellence
This Forrester report summarizes the top 10 customer service trends for 2016 that businesses must pay attention to in order to deliver customer service excellence.
Ovum Report: Deliver the Omni-Channel Support Customers Want
This report explores consumers' growing dissatisfaction with their digital experiences and reveals contact center investments to help achieve your business goals and win the hearts and minds of today's connected customers.
Optimising Customer Experience in India and Southeast Asia
This Fifth Quadrant report reveals the drivers of customer satisfaction so that organizations can invest in the appropriate resources and technologies, and better service customers to improve loyalty and advocacy.
Bold360 Supercharges Your Customer IQ
See how Bold360 empowers companies to reimagine their customer engagement and support across all digital channels and devices for highly personalized and intelligent interactions.
BoldChat Helps ASCAP Find Its Rhythm
After researching chat solutions, and conducting side-by-side evaluations of the leading vendors, ASCAP selected BoldChat by LogMeIn.
Tibco Transforms Business for Tomorrow with BoldChat
Tibco chose to partner with BoldChat to boost sales and build relationships with their customers.
The Future of Customer Engagement
The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.
5 Tips for Live Chat Agent Success
This ebook is a short checklist to help agents provide superior service with live chat.
Must Know Customer Engagement Trends
This ebook explores five key trends driving businesses' customer engagement and support strategies.
Migliorare il supporto e risparmiare.
Miyachi Unitek Corporation
Un modo migliore per offrire assistenza.
Network Contacts realizza una partnership strategica finalizzata al successo.
Aprire nuovi canali di comunicazione B2B per un servizio migliore.
BoldChat sostituisce Instant Service e i miglioramenti sono istantanei.
Come personalizzare il supporto nel settore delle telecomunicazioni con i chioschi multimediali innovativi.
The North Face
L’assistenza clienti online di The North Face è di qualità eccezionale come i suoi prodotti.