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Casi aziendali | Servizio clienti

The American Society of Composers, Authors & Publishers

BoldChat aiuta ASCAP a trovare il ritmo.

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Casi aziendali | IA, Interazione dei clienti

Mint Bills di Intuit

Mint Bills implementa la piattaforma fai da te di Bold360 ai per ridurre il volume del call center di circa la metà.

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Casi aziendali | IA, Interazione dei clienti

JustFab

JustFab Inc. utilizza Bold360 ai per favorire il fai da te dei clienti.

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Casi aziendali | Servizio clienti, Interazione dei clienti

Kars4Kids

Kars4Kids favorisce le conversioni in donazioni grazie a BoldChat.

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Casi aziendali | IA, Interazione dei clienti

MyHeritage

92 milioni di utenti. 9 lingue differenti. 1 soluzione IA.

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Casi aziendali | IA, Interazione dei clienti

Premium Credit

Premium Credit implementa la soluzione fai da te di Bold360 ai, registrando risultati significativi in soli 3 mesi.

rbs-logo
Casi aziendali | IA, Interazione dei clienti

RBS

Bold360 ai helped RBS completely transform their content management process in merely 6 weeks.

Casi aziendali | Interazione dei clienti, Ufficio vendite

Sullivan University

BoldChat aiuta la Sullivan University a laurearsi in eccellenza con lode.

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Casi aziendali | IA, Interazione dei clienti

Thomas Cook

Thomas Cook ottimizza il supporto a livello globale grazie al fai da te di Bold360 ai.

Casi aziendali | Interazione dei clienti, Servizio clienti

Tibco

Con Tibco, il business si proietta nel futuro, grazie a BoldChat.

Casi aziendali | Servizio clienti, Ufficio vendite

Timberland

Timberland è sempre un passo avanti, con Bold360.

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Casi aziendali | IA, Interazione dei clienti

UK Mail

UK Mail ha una consegna speciale per la sua base clienti in continua crescita: un’assistenza migliore e più celere.

Casi aziendali | Interazione dei clienti, Ufficio vendite

Web.com

Web.com assume il controllo della propria strategia di chat con BoldChat.

webs-logo
Casi aziendali | IA, Interazione dei clienti

Webs

Webs rivoluziona il suo servizio clienti grazie all’integrazione tra Bold360 ai e Zendesk.

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Datasheet | Interazione dei clienti, Servizio clienti

Bold360 agent Overview

Explore the Bold360 Intelligent Customer Engagement Platform.

bold360-ai-overview
Datasheet | Interazione dei clienti, Servizio clienti, IA

Bold360 ai Overview

Explore the Bold360 Intelligent Customer Engagement Platform.

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Datasheet | Interazione dei clienti, IA, Servizio clienti

Bold360 Overview

Bold360 is the ultimate engagement solution delivering the richest customer profiles and fastest time-to-value.

Datasheet | Interazione dei clienti

Co-browse

Securely browse with visitors and provide a seamless customer experience.

BoldChat-for-Mobile
Datasheet | Interazione dei clienti

How Bold360 Chat App Improves Mobile Engagement

Proactively engage visitors whenever, wherever, on any device.

3-customer-service-predictions
Webinar | Interazione dei clienti, Ufficio vendite

2018 Trends: 3 Customer Service Predictions

Our three predictions of how today’s most disruptive technology force will reshape the customer service landscape… for better or worse… and steps you can take to prepare.

Webinar | Interazione dei clienti

3 Customer Engagement Trends You Can't Ignore

We’ll share the latest trends shaping the future of service and creating the next big competitive differentiators.

Achieving-Harmony-Between-Bots-Humans
Webinar | Interazione dei clienti, IA, Servizio clienti

Achieving Harmony Between Bots & Humans

Learn how bots & human agents can work together to provide seamless, personalized interactions across all digital touch points.

Webinar | Interazione dei clienti, Ufficio vendite

Bulletproof Your Omni-Channel Strategy: Top Tips for Connecting with Today’s “Everywhere” Customer

Successful retailers now are omni-channel: they must be there with the right support wherever their customer is.

leveraging-ai-for-better-deflection-rates
Webinar | Interazione dei clienti, Ufficio vendite, IA

Leveraging A.I. to deliver dramatically better deflection rates

See real-world examples of where A.I. was implemented to reduce the burden on live agents and the business outcomes achieved.

customer-interaction-counts
Webinar | Interazione dei clienti, Servizio clienti, Best practice

Make Every Customer Interaction Count

Hear how companies are leveraging both agent interactions and AI solutions to deliver better outcomes in every customer interaction.

Webinar | Interazione dei clienti, Ufficio vendite

Mobile Customer Engagement for Retailers: How to Move from Hype to Success

Designing a top-notch mobile engagement strategy is no longer a nice-to-have – it’s essential for online retailers to be successful.

Webinar | Interazione dei clienti, Ufficio vendite

Mobile Engagement Matters. How Can You Stay Ahead?

For companies who make mobile engagement a priority, these mobile moments represent a massive opportunity to deliver differentiated customer experiences that delight mobile customers, earning their loyalty and share of wallet.

Webinar | Best practice, Interazione dei clienti, Servizio clienti, Ufficio vendite

Upcoming Events & Webinars

View our upcoming events and live webinars.

Infografiche | Interazione dei clienti, Servizio clienti

Infographic: Deliver the Omni-Channel Support Customers Want

A recent Ovum study reveals an alarming perception gap between end consumers and contact center managers, threatening customer loyalty, sustainability and revenue growth.

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Infografiche | Interazione dei clienti, Servizio clienti, Ufficio vendite

Infographic: AI Customer Service Best Practices: Actionable Steps for Implementation

There’s a lot to think about when getting started with AI, so we’ve laid our best practices out in this infographic.

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Infografiche | Interazione dei clienti, Servizio clienti, Best practice

Infographic: Three Tips for a Better Agent Experience

Three ways to improve the agent experience which will lead to better customer outcomes.

Infografiche | Best practice, Interazione dei clienti

5 Tips for Live Chat Supervisor & Admin Success

This ebook is a short checklist to help live chat supervisors and administrators provide superior service with live chat.

Report di analisi | Servizio clienti, Interazione dei clienti, IA

Market Overview: Chat Solutions For Customer Service

This Forrester Research report provides an overview of the chat vendor landscape, highlighting chat capabilities and support for a broad range of use cases, as well as a decision framework for choosing the right chat solution for your needs.

Report di analisi | Servizio clienti, Interazione dei clienti, IA

Market Overview: Chat Solutions For Customer Service

This Forrester Research report provides an overview of the chat vendor landscape, highlighting chat capabilities and support for a broad range of use cases, as well as a decision framework for choosing the right chat solution for your needs.

omni-channel-customer-care
Report di analisi | IA

Forrester: Transform The Contact Center For Customer Service Excellence

This Forrester report summarizes the top 10 customer service trends for 2016 that businesses must pay attention to in order to deliver customer service excellence.

Report di analisi | Interazione dei clienti, Servizio clienti

Ovum Report: Deliver the Omni-Channel Support Customers Want

This report explores consumers' growing dissatisfaction with their digital experiences and reveals contact center investments to help achieve your business goals and win the hearts and minds of today's connected customers.

Optimising-Customer-Experience
Report di analisi | Interazione dei clienti

Optimising Customer Experience in India and Southeast Asia

This Fifth Quadrant report reveals the drivers of customer satisfaction so that organizations can invest in the appropriate resources and technologies, and better service customers to improve loyalty and advocacy.

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Video | Interazione dei clienti, Servizio clienti, Ufficio vendite

Bold360 Supercharges Your Customer IQ

See how Bold360 empowers companies to reimagine their customer engagement and support across all digital channels and devices for highly personalized and intelligent interactions.

Video | Servizio clienti

BoldChat Helps ASCAP Find Its Rhythm

After researching chat solutions, and conducting side-by-side evaluations of the leading vendors, ASCAP selected BoldChat by LogMeIn.

engage-smarter
Video | IA, Interazione dei clienti

Bold360 Supercharges Your Customer IQ

See how Bold360 empowers companies to reimagine their customer engagement and support across all digital channels and devices for highly personalized and intelligent interactions.

Video | Interazione dei clienti, Servizio clienti

Tibco Transforms Business for Tomorrow with BoldChat

Tibco chose to partner with BoldChat to boost sales and build relationships with their customers.

what-is-bold360-ai
Video | IA

Bold360 Supercharges Your Customer IQ

See how Bold360 empowers companies to reimagine their customer engagement and support across all digital channels and devices for highly personalized and intelligent interactions.

3-ways-bold360-is-different-image-jpg
White paper | Best practice, Interazione dei clienti, Servizio clienti

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

Live-Chat-in-Support-Environments
White paper | Best practice

5 Tips for Live Chat Agent Success

This ebook is a short checklist to help agents provide superior service with live chat.

White paper | Best practice

5 Tips for Live Chat Supervisor & Admin Success

This ebook is a short checklist to help live chat supervisors and administrators provide superior service with live chat.

White paper | Interazione dei clienti, Servizio clienti

Must Know Customer Engagement Trends

This ebook explores five key trends driving businesses' customer engagement and support strategies.

idg-customer-engagement-and-support-in-a-connected-world-whitepaper-jpg
White paper | Interazione dei clienti, Servizio clienti, Ufficio vendite

5 Tips for Live Chat Agent Success

This ebook is a short checklist to help agents provide superior service with live chat.

maximizing-customer-engagement
White paper | Interazione dei clienti, Servizio clienti, Ufficio vendite

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

digital-engagement-challenges-image
White paper | Best practice, Interazione dei clienti, Servizio clienti

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

future-customer-engagement
White paper | Best practice, Interazione dei clienti, Servizio clienti

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

chatbot-whitepaper
White paper | Interazione dei clienti, IA

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

stopzilla-logo
Casi aziendali | Servizio clienti

STOPzilla

Migliorare il supporto e risparmiare.

Miyachi-Unitek-Corporation
Casi aziendali | Ufficio vendite, Servizio clienti

Miyachi Unitek Corporation

Un modo migliore per offrire assistenza.

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Casi aziendali | Servizio clienti

Network Contacts

Network Contacts realizza una partnership strategica finalizzata al successo.

Casi aziendali | Ufficio vendite, Servizio clienti

Signet

Aprire nuovi canali di comunicazione B2B per un servizio migliore.

Casi aziendali | Ufficio vendite, Servizio clienti

Sundance Catalog

BoldChat sostituisce Instant Service e i miglioramenti sono istantanei.

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Casi aziendali | Interazione dei clienti, Servizio clienti

Tech Mahindra

Come personalizzare il supporto nel settore delle telecomunicazioni con i chioschi multimediali innovativi.

Casi aziendali | Ufficio vendite, Servizio clienti

The North Face

L’assistenza clienti online di The North Face è di qualità eccezionale come i suoi prodotti.