Every day, customers are becoming savvier and their expectations of the businesses which they work with are growing. This is increasing the burden on front-line employees to not only solve basic questions quickly but also be capable of having more complex and strategic discussions. But are these teams armed to meet the growing customer needs and demands? Dive into this infographic to learn about some gaps in front-line employee tools and how businesses can start to address these areas.
Forse ti potrebbero interessare queste risorse aggiuntive: