AI is changing the way businesses are thinking about Customer Experience (CX). Consumers feel their interactions with the brands they do business with are too disjointed, overly difficult, and time-consuming. Organizations must not only meet their customers’ expectations but have the opportunity to us CX as a competitive advantage.
View the infographic to see what 850 business leaders and 4,500 consumers think about CX today and how you can use these learnings to improve your own processes.
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