Upcoming Events & Webinars

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Live Webinars:

How AI Is Helping Create Empowered and Efficient Support Teams

August 14 | 10:00 AM PDT, 1:00 PM EDT, 6:00 PM BST

Join Argyle Executive Forum, in partnership with Bold360 by LogMeIn, for an in-depth look at why deploying AI for support teams has made organizations more efficient and able to deliver exceptional customer experiences.

In this forum, we’ll discuss:

  • How AI can be used to support the employees that support your customers
  • Why employee-facing AI deployments have benefited all departments of the organization
  • Where AI can be used to support the knowledge gaps in the customer service departments
  • How companies are using CSRs and AI to leverage a seamless customer experience

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How Citrix Reduced Call Volume While Simultaneously Improving Customer Experience

August 15 | 10:00 AM PDT, 1:00 PM EDT, 6:00 PM BST

Like many organizations, Citrix, a leader in employee productivity tools, was challenged with increasing call deflection while simultaneously improving customer experience. With their customers ranging from small privately-owned businesses to large enterprise organizations, they needed a solution that would meet the specific needs of each buyer. Join Patrick Quinlan, Senior Manager of Self-Service & Analytics at Citrix, as he shares his journey to improving their customer experience.

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AI For Agents: Creating Empowered and Efficient Support Teams

August 22 | 10:00 AM PDT, 1:00 PM EDT, 6:00 PM BST

AI has been positioned by many as the end for customer service jobs. However, for many organizations this isn’t only inaccurate, the truth is quite the opposite. AI is enabling customer service agents to be more efficient at their jobs. Businesses are taking AI technologies which have typically been customer-facing and turning them to their support teams. As a result, customer service teams are experiencing wide-ranging benefits that are making them more productive and more empowered. Join TSIA, in partnership with Bold360 by LogMeIn, for an in-depth look at why deploying AI for support teams has made organizations more efficient, driven greater employee satisfaction and retention, and allowed businesses to deliver differentiated exceptional customer experiences.

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Events:

Customer Contact Week Executive Exchange

August 18-20, 2019 | Chicago, IL

CCW Executive Exchange, sponsored by Bold360, is the world’s largest customer contact event series, built for today’s most senior CX and contact center leaders. Visit the event website to learn how you can join us in Chicago.

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