Mobile Customer Engagement for Retailers: How to Move from Hype to Success

Designing a top-notch mobile engagement strategy is no longer a nice-to-have – it’s essential for online retailers to be successful. More than half of all e-commerce interactions today take place via mobile devices, and Aberdeen research shows that mobile savvy businesses achieve 97% greater year-over-year increase in annual revenue growth, compared to their counterparts. These mobile rock stars also retain 80% more of their clientele than others.

Insights from Aberdeen Group, BoldChat and 24-7 Intouch covered in this on-demand webinar include:

  • Key learnings from the 2015 holiday season and tips for success in 2016
  • Best-in-Class mobile engagement strategies to increase conversions
  • Steps to blend mobile engagement with your omni-channel program
  • How proactive communications can drive engagement and reduce cart abandonment

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