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Casi aziendali | Servizio clienti

The American Society of Composers, Authors & Publishers

BoldChat aiuta ASCAP a trovare il ritmo.

intuit-logo
Casi aziendali | IA, Interazione dei clienti

Mint Bills di Intuit

Mint Bills implementa la piattaforma fai da te di Bold360 ai per ridurre il volume del call center di circa la metà.

justfab-logo
Casi aziendali | IA, Interazione dei clienti

JustFab

JustFab Inc. utilizza Bold360 ai per favorire il fai da te dei clienti.

kars4kids-logo-jpg
Casi aziendali | Servizio clienti, Interazione dei clienti

Kars4Kids

Kars4Kids favorisce le conversioni in donazioni grazie a BoldChat.

myheritage-logo
Casi aziendali | IA, Interazione dei clienti

MyHeritage

92 milioni di utenti. 9 lingue differenti. 1 soluzione IA.

premium-credit-logo
Casi aziendali | IA, Interazione dei clienti

Premium Credit

Premium Credit implementa la soluzione fai da te di Bold360 ai, registrando risultati significativi in soli 3 mesi.

rbs-logo
Casi aziendali | IA, Interazione dei clienti

RBS

Bold360 ai helped RBS completely transform their content management process in merely 6 weeks.

Casi aziendali | Interazione dei clienti, Ufficio vendite

Sullivan University

BoldChat aiuta la Sullivan University a laurearsi in eccellenza con lode.

thomas-cook-logo
Casi aziendali | IA, Interazione dei clienti

Thomas Cook

Thomas Cook ottimizza il supporto a livello globale grazie al fai da te di Bold360 ai.

Casi aziendali | Interazione dei clienti, Servizio clienti

Tibco

Con Tibco, il business si proietta nel futuro, grazie a BoldChat.

Casi aziendali | Servizio clienti, Ufficio vendite

Timberland

Timberland è sempre un passo avanti, con Bold360.

uk-mail-logo
Casi aziendali | IA, Interazione dei clienti

UK Mail

UK Mail ha una consegna speciale per la sua base clienti in continua crescita: un’assistenza migliore e più celere.

Casi aziendali | Interazione dei clienti, Ufficio vendite

Web.com

Web.com assume il controllo della propria strategia di chat con BoldChat.

webs-logo
Casi aziendali | IA, Interazione dei clienti

Webs

Webs rivoluziona il suo servizio clienti grazie all’integrazione tra Bold360 ai e Zendesk.

5-Live-Chat-Implementation-Best-Practices
Datasheet | Best practice

5 Live Chat Implementation Best Practices

This document on live chat implementation best practices comes from BoldChat's years of experience with thousands of customers.

Datasheet | Interazione dei clienti

APIs and SDKs

Connect. Extend. Simplify. Leverage BoldChat to its fullest potential.

bold360-overview-jpg
Datasheet | Interazione dei clienti, Servizio clienti

Bold360 agent Overview

Explore the Bold360 Intelligent Customer Engagement Platform.

bold360-ai-overview
Datasheet | Interazione dei clienti, Servizio clienti, IA

Bold360 ai Overview

Explore the Bold360 Intelligent Customer Engagement Platform.

bold360-overview-image
Datasheet | Interazione dei clienti, IA, Servizio clienti

Bold360 Overview

Bold360 is the ultimate engagement solution delivering the richest customer profiles and fastest time-to-value.

Datasheet | Interazione dei clienti

Co-browse

Securely browse with visitors and provide a seamless customer experience.

Datasheet | Interazione dei clienti

GeoFluent Integration

Effortlessly communicate with customers in their native language by auto-translating incoming and outgoing chats.

Datasheet | Interazione dei clienti

Zendesk Integration

Our Zendesk integration simplifies the agent’s workflow by providing agents with the necessary information to effectively communicate with customers.

Datasheet | Interazione dei clienti

Auto Answers

Enhance web self service with BoldChat’s Auto Answer capabilities to help website visitors find answers to frequently asked questions quickly on their own before being escalated to a chat session for more advanced, personalized support.

Email-Managment
Datasheet | Interazione dei clienti

BoldChat Email Management

In both support and sales situations, companies are doing a terrible job keeping up with the volume. In fact, it's volume that may be causing the problem.

Datasheet | Interazione dei clienti

BoldChat Architecture and Application Control

LogMeIn offers consistently reliable service to its BoldChat customers and is vigilant in efforts to provide services that are not only robust and reliable, but also secure.

This document describes how we achieve reliable scalability and the measures taken by LogMeIn to protect BoldChat customer data. This document explores each of the following:

  • Network, data flow, and system access and restrictions surrounding the infrastructure including threat detection, data encryption and security breach protocols
  • Brief overview of the physical security of the datacenter including the environmental framework and security procedures
  • Application controls including login and password configurations, permissions and data obfuscation
  • The internal policies and controls for all employees and contractors including confidentiality agreements, privacy policies, background checks and training
  • The BoldChat Business Continuity plan and Disaster Recovery process
BoldChat-for-Mobile
Datasheet | Interazione dei clienti

How Bold360 Chat App Improves Mobile Engagement

Proactively engage visitors whenever, wherever, on any device.

Datasheet | Interazione dei clienti

Chat Experiment Engine

Whether you want to run simple A/B tests or a full suite of multivariate tests to better optimize your BoldChat implementation, our Experiment Engine has the power to deliver.

Datasheet | Best practice

Getting Started with Auto Answers

Bold360’s Auto Answers capability helps website visitors quickly find answers to frequently asked questions on their own.

Google-Analytics-Integration
Datasheet | Interazione dei clienti

Google Analytics Integration

Live chat has come of age. Chatting with website visitors is no longer seen only as a way to reduce support costs. For some time now, savvy Internet retailers have utilized intelligent chat interactions as a key contributor in the sales cycle. This white paper explains how to implement Google’s Analytics code to uncover, at a granular level, exactly how important live chat can be to increase close-rates online.

While BoldChat is the ‘system-of-record’ when it comes to your site’s chat data, it is useful to integrate some of that data into your overall web analytics view. Doing this allows you to see how chat influences other key website metrics and it allows you to view ‘chatters’ as a unique visitor type. Once chats are tracked with Google Analytics, you’ll be able to set up funnels to track how chat influences goals, set chat itself as a goal in order to discover what type of traffic is likely to engage you in chat, create Advanced Segments to view chatters as standalone visitor types.

Datasheet | Interazione dei clienti

Salesforce® Integration

The Salesforce module enables and automates this process with the same flexibility and power customers have come to expect from BoldChat.

Datasheet | Interazione dei clienti

Video Chat

BoldChat’s fully integrated, native video chat capabilities provide a more personal and unique way to connect with your customers and prospects, differentiating your customer experience and driving richer engagements.

3-customer-service-predictions
Webinar | Interazione dei clienti, Ufficio vendite

2018 Trends: 3 Customer Service Predictions

Our three predictions of how today’s most disruptive technology force will reshape the customer service landscape… for better or worse… and steps you can take to prepare.

Webinar | Interazione dei clienti

3 Customer Engagement Trends You Can't Ignore

We’ll share the latest trends shaping the future of service and creating the next big competitive differentiators.

Achieving-Harmony-Between-Bots-Humans
Webinar | Interazione dei clienti, IA, Servizio clienti

Achieving Harmony Between Bots & Humans

Learn how bots & human agents can work together to provide seamless, personalized interactions across all digital touch points.

Webinar | Interazione dei clienti, Ufficio vendite

Bulletproof Your Omni-Channel Strategy: Top Tips for Connecting with Today’s “Everywhere” Customer

Successful retailers now are omni-channel: they must be there with the right support wherever their customer is.

leveraging-ai-for-better-deflection-rates
Webinar | Interazione dei clienti, Ufficio vendite, IA

Leveraging A.I. to deliver dramatically better deflection rates

See real-world examples of where A.I. was implemented to reduce the burden on live agents and the business outcomes achieved.

customer-interaction-counts
Webinar | Interazione dei clienti, Servizio clienti, Best practice

Make Every Customer Interaction Count

Hear how companies are leveraging both agent interactions and AI solutions to deliver better outcomes in every customer interaction.

Webinar | Interazione dei clienti, Ufficio vendite

Mobile Customer Engagement for Retailers: How to Move from Hype to Success

Designing a top-notch mobile engagement strategy is no longer a nice-to-have – it’s essential for online retailers to be successful.

Webinar | Interazione dei clienti, Ufficio vendite

Mobile Engagement Matters. How Can You Stay Ahead?

For companies who make mobile engagement a priority, these mobile moments represent a massive opportunity to deliver differentiated customer experiences that delight mobile customers, earning their loyalty and share of wallet.

Webinar | Best practice, Interazione dei clienti, Servizio clienti, Ufficio vendite

Upcoming Events & Webinars

View our upcoming events and live webinars.

Infografiche | Interazione dei clienti, Servizio clienti

Infographic: Deliver the Omni-Channel Support Customers Want

A recent Ovum study reveals an alarming perception gap between end consumers and contact center managers, threatening customer loyalty, sustainability and revenue growth.

Infografiche | Interazione dei clienti

Infographic: Effective Mobile Engagement

A recent study reveals a massive opportunity for B2C businesses to deliver differentiated experiences that delight consumers and earn their loyalty, advocacy and share of wallet.

engaging-the-connected-customer-infographic-jpg
Infografiche | Interazione dei clienti, Servizio clienti, Ufficio vendite

Infographic: Deliver the Omni-Channel Support Customers Want

A recent Ovum study reveals an alarming perception gap between end consumers and contact center managers, threatening customer loyalty, sustainability and revenue growth.

Infografiche | Interazione dei clienti

Infographic: Live Chat Performance Benchmarks

BoldChat’s annual Live Chat Performance Benchmarks study includes comparisons between desktop and mobile visitors, and allows your business to compare its performance against aggregate data from thousands of customers (Download the full report).

Infografiche | Best practice, Interazione dei clienti

5 Tips for Live Chat Supervisor & Admin Success

This ebook is a short checklist to help live chat supervisors and administrators provide superior service with live chat.

Infografiche | Interazione dei clienti

Infographic: Optimising Customer Experience in India

This Fifth Quadrant infographic visualizes the direct impact of poor consumer experiences on loyalty and advocacy, current frustrations with customer service, and expectations for delivering personalized and seamless experience.

Aberdeen Group
Report di analisi | Interazione dei clienti

Five Ways Live Chat Boosts Company Performance

This Aberdeen report highlights the top 5 benefits companies gain from using live chat.

Report di analisi | Servizio clienti, Interazione dei clienti, IA

Market Overview: Chat Solutions For Customer Service

This Forrester Research report provides an overview of the chat vendor landscape, highlighting chat capabilities and support for a broad range of use cases, as well as a decision framework for choosing the right chat solution for your needs.

Report di analisi | Servizio clienti, Interazione dei clienti, IA

Market Overview: Chat Solutions For Customer Service

This Forrester Research report provides an overview of the chat vendor landscape, highlighting chat capabilities and support for a broad range of use cases, as well as a decision framework for choosing the right chat solution for your needs.

Report di analisi | Interazione dei clienti, Servizio clienti

Forrester: Transform The Contact Center For Customer Service Excellence

This Forrester report summarizes the top 10 customer service trends for 2016 that businesses must pay attention to in order to deliver customer service excellence.

omni-channel-customer-care
Report di analisi | IA

Forrester: Transform The Contact Center For Customer Service Excellence

This Forrester report summarizes the top 10 customer service trends for 2016 that businesses must pay attention to in order to deliver customer service excellence.

Report di analisi | Interazione dei clienti

Live Chat Comparison

Your how-to guide for finding the perfect live chat vendor to help you achieve your business goals, by former Forrester analyst Diane Clarkson.

Report di analisi | Interazione dei clienti

Live Chat Performance Benchmarks 2015

Using the aggregated metrics of thousands of customers, this 3rd edition of the report should give new and existing live chat users the benchmarks in which they can compare their own performance against.

Report di analisi | Interazione dei clienti

Are You Mobile-Minded Enough to Keep Your Customers Happy?

Access this report and assessment tool to see how your mobile engagement strategy stacks up against industry standards and employ best practices to improve it.

Aberdeen-Group-Improving-Engagement-with-Multi-Channel-Service2
Report di analisi | Interazione dei clienti

Mobile Retail: Engaged Shoppers, Better Results

Mobile devices have reshaped consumer communications and have changed the dynamics of retail. This Aberdeen Group Knowledge Brief summarizes those changes and how handling them effectively will help retailers maximize their performance.

Aberdeen-Group-Improving-Engagement-with-Multi-Channel-Service2
Report di analisi | Interazione dei clienti

Mobile Shopper Experience Management

Succeeding as a modern-day retailer is no easy feat. It requires companies to optimized product margins, have the ideal mix of products at the right locations, but most importantly - it requires truly understanding shoppers in order to meet and exceed their needs. This Aberdeen Group report highlights how shoppers' growing use of mobile channels is changing the retail landscape and how retailers are adapting to this 'new normal.

Report Highlights:

  • Retailers with a well-designed mobile strategy enjoy a 97% greater year-over-year increase in annual company revenue
  • 54% of ecommerce interactions take place via consumer mobile devices
  • Best-in-class retailers are 2.5x more likely to reduce shopping cart abandonment rates year-over-year
  • Best-in-class retailers are 50% more likely to use analytics to predict shopper behavior and personalize future conversations"
Report di analisi | Interazione dei clienti, Servizio clienti

Ovum Report: Deliver the Omni-Channel Support Customers Want

This report explores consumers' growing dissatisfaction with their digital experiences and reveals contact center investments to help achieve your business goals and win the hearts and minds of today's connected customers.

Optimising-Customer-Experience
Report di analisi | Interazione dei clienti

Optimising Customer Experience in India and Southeast Asia

This Fifth Quadrant report reveals the drivers of customer satisfaction so that organizations can invest in the appropriate resources and technologies, and better service customers to improve loyalty and advocacy.

Report di analisi | Interazione dei clienti

Where Contact Centers Are Missing the Mark with Customer Care

This report will help contact centers understand the relationship between support interactions, channels, and improving loyalty by investing in the right technology and resources to keep up with customers' ever-changing behavior and preferences.

smart-engagement-for-a-digital-world-jpg
Video | Interazione dei clienti, Servizio clienti, Ufficio vendite

Tibco Transforms Business for Tomorrow with BoldChat

Tibco chose to partner with BoldChat to boost sales and build relationships with their customers.

supercharge-customer-iq-jpg
Video | Interazione dei clienti, Servizio clienti, Ufficio vendite

Bold360 Supercharges Your Customer IQ

See how Bold360 empowers companies to reimagine their customer engagement and support across all digital channels and devices for highly personalized and intelligent interactions.

Video | Servizio clienti

BoldChat Helps ASCAP Find Its Rhythm

After researching chat solutions, and conducting side-by-side evaluations of the leading vendors, ASCAP selected BoldChat by LogMeIn.

engage-smarter
Video | IA, Interazione dei clienti

Bold360 Supercharges Your Customer IQ

See how Bold360 empowers companies to reimagine their customer engagement and support across all digital channels and devices for highly personalized and intelligent interactions.

network-contacts-jpg
Video | Servizio clienti

Network Contacts Forges a Strategic Partnership for Success

Network Contacts, an Italian BPO, has partnered with BoldChat and Rescue to help them deliver seamless customer support on behalf of their clients.

Video | Interazione dei clienti, Servizio clienti

Tibco Transforms Business for Tomorrow with BoldChat

Tibco chose to partner with BoldChat to boost sales and build relationships with their customers.

what-is-bold360-ai
Video | IA

Bold360 Supercharges Your Customer IQ

See how Bold360 empowers companies to reimagine their customer engagement and support across all digital channels and devices for highly personalized and intelligent interactions.

3-ways-bold360-is-different-image-jpg
White paper | Best practice, Interazione dei clienti, Servizio clienti

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

Live-Chat-in-Support-Environments
White paper | Best practice

5 Tips for Live Chat Agent Success

This ebook is a short checklist to help agents provide superior service with live chat.

White paper | Best practice

5 Tips for Live Chat Supervisor & Admin Success

This ebook is a short checklist to help live chat supervisors and administrators provide superior service with live chat.

White paper | Interazione dei clienti, Servizio clienti

Must Know Customer Engagement Trends

This ebook explores five key trends driving businesses' customer engagement and support strategies.

White paper | Interazione dei clienti, Ufficio vendite

5 Ways to Boost Your Bottom Line

This ebook outlines best practices for increasing ecommerce conversions by delivering superior customer engagement.

White paper | Best practice

67 Tips for Building Live Chat Success

Expert tips, tweets and actionable items to help agents and administrators alike provide superior service via live chat.

idg-customer-engagement-and-support-in-a-connected-world-whitepaper-jpg
White paper | Interazione dei clienti, Servizio clienti, Ufficio vendite

5 Tips for Live Chat Agent Success

This ebook is a short checklist to help agents provide superior service with live chat.

Report di analisi | Best practice, Interazione dei clienti, Servizio clienti

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

Live-Chats-Buyers-Guide2
White paper | Interazione dei clienti

Best Live Chat Software Buyer's Guide

A live chat implementation can simultaneously help your business cut support costs and boost online conversions. If you've started investigating solutions then you also know there are a confusing number of choices available. These ten questions will help you to find the right product for your business.

White paper | Best practice

MarketPulse: How to Succeed in Your Peak Season

This MarketPulse will help contact center leaders gain direct insight into how you can improve the effectiveness of your contact center in preparing for and engaging customers during peak, seasonal volume.

maximizing-customer-engagement
White paper | Interazione dei clienti, Servizio clienti, Ufficio vendite

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

omni-channel-strategy-jpg
White paper | Interazione dei clienti, Servizio clienti, Ufficio vendite

5 Tips for Live Chat Supervisor & Admin Success

This ebook is a short checklist to help live chat supervisors and administrators provide superior service with live chat.

5-Questions-about-Proactive-Chat
White paper | Interazione dei clienti

5 Common Questions about Proactive Chat

Answers to the five most frequently asked questions about proactive chat.

digital-engagement-challenges-image
White paper | Best practice, Interazione dei clienti, Servizio clienti

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

future-customer-engagement
White paper | Best practice, Interazione dei clienti, Servizio clienti

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

chatbot-whitepaper
White paper | Interazione dei clienti, IA

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

White paper | Best practice, Interazione dei clienti

Tips for the Ultimate Customer Engagement Strategy

Offering an outstanding customer service experience doesn’t have to be a challenge. But it is both an art and a science, and we’re here to give you the answers you need.

Exent-Technologies
Casi aziendali | Servizio clienti

Exent Technologies

Una soluzione di supporto su richiesta capace di cambiare le regole del gioco.

stopzilla-logo
Casi aziendali | Servizio clienti

STOPzilla

Migliorare il supporto e risparmiare.

Miyachi-Unitek-Corporation
Casi aziendali | Ufficio vendite, Servizio clienti

Miyachi Unitek Corporation

Un modo migliore per offrire assistenza.

network-contacts-logo-png
Casi aziendali | Servizio clienti

Network Contacts

Network Contacts realizza una partnership strategica finalizzata al successo.

Casi aziendali | Ufficio vendite, Servizio clienti

Signet

Aprire nuovi canali di comunicazione B2B per un servizio migliore.

Casi aziendali | Ufficio vendite, Servizio clienti

Sundance Catalog

BoldChat sostituisce Instant Service e i miglioramenti sono istantanei.

tech-mahindra-png
Casi aziendali | Interazione dei clienti, Servizio clienti

Tech Mahindra

Come personalizzare il supporto nel settore delle telecomunicazioni con i chioschi multimediali innovativi.

Casi aziendali | Ufficio vendite, Servizio clienti

The North Face

L’assistenza clienti online di The North Face è di qualità eccezionale come i suoi prodotti.

Whiteflash
Casi aziendali | Ufficio vendite, Servizio clienti

Whiteflash

Una punta di diamante.

Abt-Electronics2
Casi aziendali | Ufficio vendite, Servizio clienti

Abt Electronics

Rispondere ai clienti in modo rapido ed efficace, con un tempo di disponibilità superiore al 99,9%.