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Casi aziendali |

Belfius Insurance

Chatbot at Belfius Insurance delivers cutting-edge customer service.

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Casi aziendali | IA, Interazione dei clienti, Servizio clienti

Discount Bank

L’elaborazione del linguaggio naturale (NLP) di Bold360 ai è una tecnologia che consente all’assistente virtuale Didi di conversare in ebraico con naturalezza per fornire un’assistenza personalizzata ai clienti.

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Casi aziendali |

Fannie Mae

Ask Poli gives customers instant answers with 24x7 self-service.

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Casi aziendali | IA, Interazione dei clienti

Mint Bills di Intuit

Mint Bills implementa la piattaforma fai da te di Bold360 ai per ridurre il volume del call center di circa la metà.

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Casi aziendali | Interazione dei clienti, Servizio clienti

Jenny Craig

Offrire ai membri un supporto personalizzato a cuor leggero.

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Casi aziendali | IA, Interazione dei clienti

JustFab

JustFab Inc. utilizza Bold360 ai per favorire il fai da te dei clienti.

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Casi aziendali | Servizio clienti, Interazione dei clienti

Kars4Kids

Kars4Kids favorisce le conversioni in donazioni grazie a BoldChat.

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Casi aziendali | IA, Interazione dei clienti

MyHeritage

92 milioni di utenti. 9 lingue differenti. 1 soluzione IA.

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Casi aziendali | IA, Interazione dei clienti

Premium Credit

Premium Credit implementa la soluzione fai da te di Bold360 ai, registrando risultati significativi in soli 3 mesi.

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Casi aziendali | IA, Interazione dei clienti

RBS

Bold360 ai ha consentito alla RBS di trasformare radicalmente il suo processo di gestione dei contenuti in sole 6 settimane.

Casi aziendali | Interazione dei clienti, Ufficio vendite

Sullivan University

BoldChat aiuta la Sullivan University a laurearsi in eccellenza con lode.

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Casi aziendali | IA, Interazione dei clienti

Thomas Cook

Thomas Cook ottimizza il supporto a livello globale grazie al fai da te di Bold360 ai.

Casi aziendali | Servizio clienti, Ufficio vendite

Timberland

Timberland è sempre un passo avanti, con Bold360.

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Casi aziendali | IA, Interazione dei clienti

UK Mail

UK Mail ha una consegna speciale per la sua base clienti in continua crescita: un’assistenza migliore e più celere.

Casi aziendali | Interazione dei clienti, Ufficio vendite

Web.com

Web.com assume il controllo della propria strategia di chat con BoldChat.

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Casi aziendali | IA, Interazione dei clienti

Webs

Webs rivoluziona il suo servizio clienti grazie all’integrazione tra Bold360 ai e Zendesk.

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Casi aziendali | IA, Interazione dei clienti, Servizio clienti

Yatra

L’IA al servizio del fai da te fa viaggiare più clienti.

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Casi aziendali | IA, Interazione dei clienti, Servizio clienti

Zalando

Come vestire un supporto fai da te con una soluzione intelligente e all’ultimo grido.

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Casi aziendali | Servizio clienti

STOPzilla

Migliorare il supporto e risparmiare.

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Casi aziendali | Ufficio vendite, Servizio clienti

Miyachi Unitek Corporation

Un modo migliore per offrire assistenza.

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Casi aziendali | Servizio clienti

Network Contacts

Network Contacts realizza una partnership strategica finalizzata al successo.

Casi aziendali | Ufficio vendite, Servizio clienti

Signet

Aprire nuovi canali di comunicazione B2B per un servizio migliore.

Casi aziendali | Ufficio vendite, Servizio clienti

Sundance Catalog

BoldChat sostituisce Instant Service e i miglioramenti sono istantanei.

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Casi aziendali | Interazione dei clienti, Servizio clienti

Tech Mahindra

Come personalizzare il supporto nel settore delle telecomunicazioni con i chioschi multimediali innovativi.

Casi aziendali | Ufficio vendite, Servizio clienti

The North Face

L’assistenza clienti online di The North Face è di qualità eccezionale come i suoi prodotti.

Casi aziendali | Servizio clienti

The American Society of Composers, Authors & Publishers

BoldChat aiuta ASCAP a trovare il ritmo.

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Datasheet | Interazione dei clienti, IA, Servizio clienti

Bold360 Overview

Learn why our customers choose Bold360 for customer engagement.

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Datasheet | Interazione dei clienti, Servizio clienti

Payment Card Industry Data Security Standard (PCI DSS) Compliance

Bold360 software is compliant with the core principles of PCI DSS, and recommends two distinct methods for PCI DSS compliance to companies using our software.

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Datasheet | Interazione dei clienti, Servizio clienti

Proactive AI: Stop Waiting and Start Engaging

Enable delivery of personalized messages to website visitors throughout the entire customer journey, from lead generation and customer acquisition, through conversion, and into post-sale support.

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Datasheet | Interazione dei clienti, IA, Servizio clienti

AI for Front-line Employees

Learn how Bold360 can make your front-line teams more efficient.

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Datasheet | Interazione dei clienti, IA, Servizio clienti

Bold360 Suite Overview

See the Suite Overview Brochure to learn how Bold360 delivers this value to your business.

Datasheet | Interazione dei clienti

Co-browsing with Confidence

Bold360’s co-browse solution is designed to provide a simple, more direct way to deliver effective customer support.

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Datasheet | Interazione dei clienti

Multilingual Chatbots and Live Agents

With a global chatbot and integrated translations, you can expand your business without expanding your costs.

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Datasheet | Interazione dei clienti

Zendesk Integration for Ticket Management

Learn how to get the most out of your existing Zendesk ticketing system.

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Datasheet | Interazione dei clienti

Email Management Made Simple

Learn how you can improve agent efficiency with a streamlined workflow.

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Datasheet | Interazione dei clienti

Artificial Intelligence Technology Cheat Sheet – Key Terms

Start here and educate yourself about Machine Learning, Unstructured Data, Natural Language Processing, and more.

BoldChat-for-Mobile
Datasheet | Interazione dei clienti

Optimize Engagement with our Mobile SDK

Bold360’s mobile Software Development Kit (SDK) enables businesses to embed chat in their native iOS and Android applications, creating a seamless engagement experience for their customers.

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Datasheet | Interazione dei clienti

Optimize Live Chat with Experiment Engine

Learn more about optimizing live chat with multivariate testing.

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Webinar | IA, Interazione dei clienti, Servizio clienti

Achieving Harmony Between Bots & Humans with the New Bold360

Watch this webinar to learn 7 capabilities that your AI-powered customer experience solution should deliver.

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Webinar | IA, Interazione dei clienti, Servizio clienti

AI's Progression into Customer Service

Hear from leading CX executives as they discuss the value Artificial Intelligence brings to the table.

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Webinar | IA, Interazione dei clienti, Ufficio vendite

Are You Wasting Money With Your Approach to Customer Engagement

Learn about the ROI of customer acquisition vs. retention, and why you should shop for a solution that helps you throughout the entire customer lifecycle.

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Webinar | IA, Interazione dei clienti, Ufficio vendite

Be Proactive Engaging Customers with AI

Learn how to collect more qualified leads, increase revenue, and reduce support costs with a single customer engagement solution.

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Webinar | IA, Interazione dei clienti, Servizio clienti

Bridging the AI to Agent Gap

Learn about bridging the gap and establishing harmony between chatbots and customer service agents.

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Webinar | IA, Interazione dei clienti, Servizio clienti

Chatbots and the Next Evolution of Customer Service

Learn how to avoid common chatbot mistakes and choose a solution that helps you, your customers, and your support agents.

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Webinar | Interazione dei clienti, IA, Servizio clienti

Customer Engagement: How Do You Stack Up

Get a deep dive into what the maturity model reveals about your organization, and how improving your score can deliver more revenue.

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Webinar | IA, Interazione dei clienti, Servizio clienti

Customer Experience Leaders vs. Laggards: Why Your Business Needs Digital Transformation

Explore how organizations can leverage multiple digital channels and new technologies to improve the customer experience and how to implement an enterprise-wide focus on digital transformation.

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Webinar | IA, Interazione dei clienti, Ufficio vendite

Exceptional Service, Exceptional Results: 4 Principles for Building the Ultimate Customer Service Experience

An outline of 4 principles to guide your CX strategy and help you build the ultimate customer service experience.

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Webinar | IA, Interazione dei clienti, Servizio clienti

Forrester Webinar: Maximizing Customer Engagement for Maximum Revenue Growth

See an overview of the Forrester Customer Engagement Maturity Model and the four distinct Profiles of Engagement.

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Webinar | IA, Interazione dei clienti, Servizio clienti

Impact of Chatbots and AI on the Customer Journey

Bold360 partnered with leading independent research firm Vanson Bourne to conduct a global survey of business decision-makers and consumers to determine what CX looks like today and opportunity for to improve.

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Webinar | Interazione dei clienti, IA, Servizio clienti

"I'm Sorry, I Didn't Understand That." Why Most Chatbots Miss the Mark

Find out why most chatbots today miss the mark, and how businesses can be sure to avoid choosing a chatbot that’s not up to the task.

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Webinar | IA, Interazione dei clienti, Ufficio vendite

Is 2019 the Year of the Human?

Get an in-depth look at the difference between intelligence and cognition, and what this means for the future of human customer support.

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Webinar | IA, Interazione dei clienti, Servizio clienti

Leveraging AI to Deliver Dramatically Better Deflection Rates

Learn how companies are currently thinking about, and measuring, deflection rates across their customer service interactions.

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Webinar | IA, Interazione dei clienti, Servizio clienti

More Than Just Chatbots: Fueling Efficiency In Your Business with AI

Learn how AI can work with your customer support agents to make their lives easier, and how administrators can leverage technology to more efficiently manage content.

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Webinar | IA, Interazione dei clienti, Servizio clienti

One Solution for the Complete Customer Journey

Learn about the ROI of customer acquisition vs. retention, and why you should shop for a solution that helps you throughout the entire customer lifecycle..

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Webinar | IA, Interazione dei clienti, Ufficio vendite

The Risks and Rewards of Digital Transformation: Bets You Can’t Afford Not to Make

Uncover how you can move your business up the maturity curve, deliver exceptional customer experiences, and reap the rewards in NPS and revenue that your competitors may already be realizing.

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Webinar | Best practice, Interazione dei clienti, Servizio clienti, Ufficio vendite

Upcoming Events & Webinars

View our upcoming events and live webinars.

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Infografiche | Interazione dei clienti, Servizio clienti, IA

Infographic: 7 Myths of Customer Experience

See what 850 business leaders and 4,500 consumers think about CX today and how you can use these learnings to improve your own processes.

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Infografiche | Interazione dei clienti, Servizio clienti, IA

Infographic: AI and Agent Harmony - The Customer Experience Advantage

See how everyone wins when agents and AI work in harmony with Bold360.

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Infografiche | Interazione dei clienti, Servizio clienti, Ufficio vendite

Infographic: AI Customer Service Best Practices: Actionable Steps for Implementation

There’s a lot to think about when getting started with AI, so we’ve laid our best practices out in this infographic.

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Infografiche | IA, Interazione dei clienti, Servizio clienti

Infographic: Are You Wasting Money with Your Approach to Customer Engagement?

Take our quiz to find out if you’re spending in the wrong places or leaving money on the table.

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Infografiche | Interazione dei clienti, Servizio clienti, Ufficio vendite

Infographic: Chatbots for B2B Lead Generation: Win B2B Leads Online with Personalized Conversations

See the difference chatbots can make in the B2B buying journey.

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Infografiche | Interazione dei clienti, Servizio clienti, IA

Infographic: Conversational AI Solutions - The Happy Medium with Bold360

With so many AI solutions out there, how do you choose one that’s right for your business?

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Infografiche | Interazione dei clienti, Servizio clienti, Ufficio vendite

Infographic: Proactive Chatbots Give Online Shoppers the Kind of Support They Prefer

LogMeIn surveyed over 1,000 US consumers who frequently shop online to better understand their habits and preferences.

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Infografiche | Interazione dei clienti, Servizio clienti, Best practice

Infographic: Three Tips for a Better Agent Experience

Three ways to improve the agent experience which will lead to better customer outcomes.

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Report di analisi | Servizio clienti, Interazione dei clienti, IA, Best practice

Aberdeen Research Report - AI in the Contact Center

This Knowledge Brief outlines how service leaders across the Fortune 1000 educate themselves on how AI can help transform their activities.

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Report di analisi | Servizio clienti, Interazione dei clienti, IA

AI Customer Experience Report: Impact of Chatbots and AI on the Customer Journey

See how your CX processes compares in this global survey to business leaders and consumers.

Report di analisi | Interazione dei clienti, IA, Best practice

Forrester Report: Leverage AI To Drive Measurable Improvements And Move Your Customer Experience To The Top (Executive Summary)

Bold360 teamed up with Forrester Consulting to survey global businesses and measure the benefits of providing good customer experiences.

Report di analisi | Servizio clienti, Interazione dei clienti, IA

Forrester Report: 2018 Customer Service Trends

This report reveals the top 10 customer service trends in 2018 for application development and delivery (AD&D) pros supporting customer service.

Report di analisi | Interazione dei clienti, IA, Best practice

Forrester Report: Build Competitive Advantage Through Customer Engagement and AI

Bold360 teamed up with Forrester Research to measure the benefits of providing good customer experiences.

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Report di analisi | Servizio clienti, Interazione dei clienti, IA

Impact of Chatbots and AI on the Customer Journey - North America Executive Summary

See how your CX processes compares in this global survey to business leaders and consumers.

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Report di analisi | IA

Aberdeen Research Report: Omni-Channel Engagement – How to Deliver Context-Driven Experiences

Best-in-Class firms are differentiating themselves by orchestrating interactions across all channels to deliver a seamless, personalized customer experience.

Report di analisi | Interazione dei clienti, Servizio clienti

Ovum Report: Deliver the Omni-Channel Support Customers Want

This report explores consumers' growing dissatisfaction with their digital experiences and reveals contact center investments to help achieve your business goals and win the hearts and minds of today's connected customers.

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Video | IA, Servizio clienti, Interazione dei clienti

Bold360's Building a Knowledge Base

With Bold360, building your knowledge base is quick and painless, so AI can start helping right away.

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Video | IA, Servizio clienti, Interazione dei clienti

Bold360's Integrations

Our solution can integrate with all of your 3rd party systems, like CRMs, billing tools, and order management systems, so you can show your customers information that matters to them.

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Video | IA, Servizio clienti, Interazione dei clienti

Bold360's Reporting and Analytics

With Bold360, you have control over every rule and setting, so you can make any changes that you see fit to improve your business metrics.

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Video | IA, Servizio clienti, Interazione dei clienti

Bold360's Routing to a Human Agent

Bold360’s customer engagement solution makes the transition from chatbot to human agent a completely seamless experience.

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Video | IA, Servizio clienti

Bold360's Self-service Chatbot

With Bold360’s self-service chatbot, customers can simply ask what they’re looking for, and the answer will be presented to them.

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Video | Interazione dei clienti, Servizio clienti, Ufficio vendite

Bold360 Supercharges Your Customer IQ

See how Bold360 empowers companies to reimagine their customer engagement and support across all digital channels and devices for highly personalized and intelligent interactions.

Video | Servizio clienti

BoldChat Helps ASCAP Find Its Rhythm

After researching chat solutions, and conducting side-by-side evaluations of the leading vendors, ASCAP selected BoldChat by LogMeIn.

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Video | IA, Servizio clienti, Interazione dei clienti

Conversational Designer

Our Conversational Designer helps non-technical users quickly convert data source files into dynamic conversations with multiple questions and answers.

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Video | IA, Interazione dei clienti

Engage Smarter with Bold360 ai: The Power of Harmony between Bots and Humans

Bold360 ai helps you deliver better customer experiences — no matter the problem, location or device.

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Video | IA, Servizio clienti, Interazione dei clienti

Fannie Mae's Ask Poli

Ask Poli gives customers instant answers with 24x7 self-service.

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Video | IA

What is Bold360 ai?

Bold360 ai uses Natural Language Understanding to start learning your customers’ needs from the very first interaction.

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White paper | Best practice, Interazione dei clienti, Servizio clienti

3 Ways Bold360 is Different

Bold360 delivers an exceptional customer experience, which not only differentiates your business from competition, but also drives repeat purchases and revenue growth.

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White paper | Best practice, Interazione dei clienti, Servizio clienti

How to Maximize Agent Productivity to Drive Results

Learn about the two main problems customer support agents face, and three steps you can take to make your agents' lives easier, deliver higher customer satisfaction, and drive better business results.

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White paper | Ufficio vendite, Interazione dei clienti, IA

Chatbots for B2B Lead Generation: How to Deliver Personalized Conversations at Scale

Modern conversational chatbots can help companies engage prospects with personalized, contextual information at scale.

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White paper | Best practice, Interazione dei clienti, Servizio clienti

Conversational AI Solutions - The Happy Medium with Bold360

Learn about the landscape of AI-powered customer support tools, and what you need to look for in a vendor.

chatbot-whitepaper
White paper | Interazione dei clienti, IA

Engage Proactively with AI Across the Customer Journey to Deliver Operational Efficiency and a Superior CX

learn about the ROI of customer acquisition vs. retention, and why you should use a single engagement solution for acquisition, sales, and support.

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White paper | Ufficio vendite, Interazione dei clienti, IA

Survey Results: Customer Expectations and Experiences with Online Shopping

Download this whitepaper to read insights into the current state of consumers’ online experiences, and clues as to what the future of online shopping might become.

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White paper | Best practice, Interazione dei clienti, Servizio clienti

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

chatbot-whitepaper
White paper | Interazione dei clienti, IA

The Next Evolution of Chatbots: How to Ensure a Bold Bot Future

Tips to ensure your chatbot implementation is a success.