Upcoming Events & Webinars

Live Webinars:

Redefining Engagement in the Age of COVID-19: Is Your Digital Experience Ready to Shine?

April 14 | 10:00 AM PDT, 1:00 PM EDT, 6:00 PM BST

If you’re worried about the influx of customer and employee questions during these times of uncertainty, rest assured that you are not alone. Many companies are struggling to adjust to their new normal of working remote, multi-tasking with families, and keeping customers engaged and satisfied. They have questions and you need to deliver answers quickly and conveniently. This is the time for your digital experience to shine! Is your business prepared to meet your customer’s needs? Join this webinar to learn from our digital experience experts on how you can prepare your customers and employees for the unknown while providing an exceptional experience. In this webinar we will discuss:

  • Steps you can take today to get information in front your customers
  • Shifting to digital channels for engagement
  • And conveying information in a timely manner

 

Redefining Member Experience in an Age of Uncertainty

April 30 | 11:00 AM PDT, 2:00 PM EDT, 7:00 PM BST

As COVID-19 changes many aspects of day-to-day life across the world, it will most certainly impact how credit union members interact with their branches. Join Bold360 by LogMeIn to learn how a digital-first approach can help credit unions redefine member engagement through fast and easy access to information, enable remote work for agents, and most importantly continue to provide an exceptional member experience during this time of change. We’ll discuss:

  • Utilizing live chat to empower a remote workforce and engage members.
  • Providing 24/7 self-service.
  • Using data-driven insights to understand member’s needs.
  • Increasing agent effectiveness, efficiency, knowledge and retention.
  • Decreasing handle times & better routing of calls.
  • Driving message consistency across agents.

 


Events:

CXNext 2020

May 12, 2020 | Virtual Event

CXNext 2020 is a live, virtual experience designed just for you. Log in to hear from industry leaders, gather insights and best practices, and amass the inspiration, strategy and real-time practice to reimagine the customer experience from start to finish.

 

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