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Études de cas | IA, Engagement client, Service clientèle

Discount Bank

La technologie avancée de traitement du langage naturel (NLP) de Bold360 ai donne à l’assistante virtuelle « Didi » le pouvoir de dialoguer naturellement en hébreu afin d’offrir un service personnalisé aux clients.

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Études de cas | IA, Engagement client

Intuit Mint Bills

Mint Bills met en œuvre la plate-forme Bold360 ai pour diminuer le volume de son centre d'appel de près de moitié

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Études de cas | IA, Engagement client

JustFab

JustFab Inc. utilise Bold360 ai pour stimuler le libre service.

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Études de cas | Service clientèle, Engagement client

Kars4Kids

Kars4Kids stimule les conversions de dons avec BoldChat.

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Études de cas | IA, Engagement client

MyHeritage

92 millions d’utilisateurs. 9 langues différentes. Une solution à base d'IA.

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Études de cas | IA, Engagement client

Premium Credit

Premium Credit déploie la solution de libre service Bold360 ai et obtient des résultats significatifs en à peine 3 mois.

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Études de cas | IA, Engagement client

RBS

Bold360 ai a aidé RBS à entièrement transformer son processus de gestion de contenu en à peine 6 semaines.

Études de cas | Engagement client, Ventes

Sullivan University

BoldChat aide Sullivan University à réussir avec mention.

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Études de cas | IA, Engagement client

Thomas Cook

Thomas Cook rationalise l'assistance dans le monde entier avec le libre service Bold360 ai.

Études de cas | Engagement client, Service clientèle

Tibco

Tibco transforme son activité pour demain avec BoldChat.

Études de cas | Service clientèle, Ventes

Timberland

Timberland fait des progrès impressionnants avec Bold360.

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Études de cas | IA, Engagement client

UK Mail

UK Mail fournit un service de meilleure qualité et plus rapide à sa clientèle en croissance constante.

Études de cas | Engagement client, Ventes

Web.com

Web.com prend le contrôle de sa stratégie de chat avec BoldChat.

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Études de cas | IA, Engagement client

Webs

Webs fait passer le service clientèle au niveau supérieur avec l'intégration de Bold360 ai et Zendesk.

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Études de cas | IA, Engagement client, Service clientèle

Yatra

Faire voyager un plus grand nombre de clients grâce au libre service à base d’IA.

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Études de cas | IA, Engagement client, Service clientèle

Zalando

Façonner une solution d'auto-assistance moderne et pertinente.

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Études de cas | Service clientèle

STOPzilla

Améliorer l'assistance en réalisant des économies.

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Études de cas | Ventes, Service clientèle

Miyachi Unitek Corporation

Une meilleure façon de fournir une assistance.

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Études de cas | Service clientèle

Network Contacts

Network Contacts noue un partenariat stratégique pour réussir.

Études de cas | Ventes, Service clientèle

Signet

Ouvrir de nouveaux canaux de communication B2B pour un service de meilleure qualité.

Études de cas | Ventes, Service clientèle

Sundance Catalog

BoldChat remplace Instant Service et se signale par une amélioration immédiate.

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Études de cas | Engagement client, Service clientèle

Tech Mahindra

Personnalisation de l'assistance dans les télécommunications avec des bornes vidéo innovantes.

Études de cas | Ventes, Service clientèle

The North Face

The North Face fournit un service clientèle aussi évolué que ses produits.

Études de cas | Service clientèle

American Society of Composers, Authors & Publishers

BoldChat aide ASCAP à trouver son rythme.

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Fiches techniques | Engagement client, IA, Service clientèle

Bold360 Overview

Learn why our customers choose Bold360 for customer engagement.

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Fiches techniques | Engagement client, Service clientèle

Payment Card Industry Data Security Standard (PCI DSS) Compliance

Bold360 software is compliant with the core principles of PCI DSS, and recommends two distinct methods for PCI DSS compliance to companies using our software.

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Fiches techniques | Engagement client, Service clientèle

Proactive AI: Stop Waiting and Start Engaging

Enable delivery of personalized messages to website visitors throughout the entire customer journey, from lead generation and customer acquisition, through conversion, and into post-sale support.

Fiches techniques | Engagement client

Co-browse

Securely browse with visitors and provide a seamless customer experience.

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Fiches techniques | Engagement client

Multilingual Chatbots and Live Agents

With a global chatbot and integrated translations, you can expand your business without expanding your costs.

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Fiches techniques | Engagement client

Zendesk Integration for Ticket Management

Learn how to get the most out of your existing Zendesk ticketing system.

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Fiches techniques | Engagement client

BoldChat Email Management

In both support and sales situations, companies are doing a terrible job keeping up with the volume. In fact, it's volume that may be causing the problem.

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Fiches techniques | Engagement client

Artificial Intelligence Technology Cheat Sheet – Key Terms

Start here and educate yourself about Machine Learning, Unstructured Data, Natural Language Processing, and more.

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Fiches techniques | Engagement client

How Bold360 Chat App Improves Mobile Engagement

Proactively engage visitors whenever, wherever, on any device.

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Fiches techniques | Engagement client

Optimize Live Chat with Experiment Engine

Learn more about optimizing live chat with multivariate testing.

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Webinaires | IA, Engagement client, Service clientèle

Achieving Harmony Between Bots & Humans with the New Bold360

Watch this webinar to learn 7 capabilities that your AI-powered customer experience solution should deliver.

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Webinaires | IA, Engagement client, Service clientèle

AI's Progression into Customer Service

Hear from leading CX executives as they discuss the value Artificial Intelligence brings to the table.

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Webinaires | IA, Engagement client, Service clientèle

Bridging the AI to Agent Gap

Learn about bridging the gap and establishing harmony between chatbots and customer service agents.

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Webinaires | IA, Engagement client, Service clientèle

Chatbots and the Next Evolution of Customer Service

Learn how to avoid common chatbot mistakes and choose a solution that helps you, your customers, and your support agents.

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Webinaires | Engagement client, IA, Service clientèle

Customer Engagement: How Do You Stack Up

Get a deep dive into what the maturity model reveals about your organization, and how improving your score can deliver more revenue.

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Webinaires | IA, Engagement client, Service clientèle

Customer Experience Leaders vs. Laggards: Why Your Business Needs Digital Transformation

Explore how organizations can leverage multiple digital channels and new technologies to improve the customer experience and how to implement an enterprise-wide focus on digital transformation.

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Webinaires | IA, Engagement client, Service clientèle

Forrester Webinar: Maximizing Customer Engagement for Maximum Revenue Growth

See an overview of the Forrester Customer Engagement Maturity Model and the four distinct Profiles of Engagement.

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Webinaires | IA, Engagement client, Service clientèle

Impact of Chatbots and AI on the Customer Journey

Bold360 partnered with leading independent research firm Vanson Bourne to conduct a global survey of business decision-makers and consumers to determine what CX looks like today and opportunity for to improve.

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Webinaires | Engagement client, IA, Service clientèle

"I'm Sorry, I Didn't Understand That." Why Most Chatbots Miss the Mark

Find out why most chatbots today miss the mark, and how businesses can be sure to avoid choosing a chatbot that’s not up to the task.

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Webinaires | IA, Engagement client, Service clientèle

Leveraging AI to Deliver Dramatically Better Deflection Rates

Learn how companies are currently thinking about, and measuring, deflection rates across their customer service interactions.

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Webinaires | IA, Engagement client, Service clientèle

More Than Just Chatbots: Fueling Efficiency In Your Business with AI

Learn how AI can work with your customer support agents to make their lives easier, and how administrators can leverage technology to more efficiently manage content.

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Webinaires | IA, Engagement client, Service clientèle

One Solution for the Complete Customer Journey

Learn about the ROI of customer acquisition vs. retention, and why you should shop for a solution that helps you throughout the entire customer lifecycle..

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Webinaires | Meilleures pratiques, Engagement client, Service clientèle, Ventes

Upcoming Events & Webinars

View our upcoming events and live webinars.

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Infographies | Engagement client, Service clientèle, IA

Infographic: 7 Myths of Customer Experience

See what 850 business leaders and 4,500 consumers think about CX today and how you can use these learnings to improve your own processes.

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Infographies | Engagement client, Service clientèle, Ventes

Infographic: AI Customer Service Best Practices: Actionable Steps for Implementation

There’s a lot to think about when getting started with AI, so we’ve laid our best practices out in this infographic.

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Infographies | IA, Engagement client, Service clientèle

Infographic: Are You Wasting Money with Your Approach to Customer Engagement?

Take our quiz to find out if you’re spending in the wrong places or leaving money on the table.

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Infographies | Engagement client, Service clientèle, Meilleures pratiques

Infographic: Three Tips for a Better Agent Experience

Three ways to improve the agent experience which will lead to better customer outcomes.

Infographies | Meilleures pratiques, Engagement client

5 Tips for Live Chat Supervisor & Admin Success

This ebook is a short checklist to help live chat supervisors and administrators provide superior service with live chat.

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Rapports d'analyse | Service clientèle, Engagement client, IA

LogMeIn 2018 AI Customer Experience Report: Impact of Chatbots and AI on the Customer Journey

See how your CX processes compares in this global survey to business leaders and consumers.

Rapports d'analyse | Service clientèle, Engagement client, IA

Market Overview: Chat Solutions For Customer Service

This Forrester Research report provides an overview of the chat vendor landscape, highlighting chat capabilities and support for a broad range of use cases, as well as a decision framework for choosing the right chat solution for your needs.

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Rapports d'analyse | Service clientèle, Engagement client, IA

Impact of Chatbots and AI on the Customer Journey - North America Executive Summary

See how your CX processes compares in this global survey to business leaders and consumers.

Rapports d'analyse | Service clientèle, Engagement client, IA

Market Overview: Chat Solutions For Customer Service

This Forrester Research report provides an overview of the chat vendor landscape, highlighting chat capabilities and support for a broad range of use cases, as well as a decision framework for choosing the right chat solution for your needs.

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Rapports d'analyse | IA

Forrester: Transform The Contact Center For Customer Service Excellence

This Forrester report summarizes the top 10 customer service trends for 2016 that businesses must pay attention to in order to deliver customer service excellence.

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Vidéos | IA, Service clientèle, Engagement client

Bold360's Building a Knowledge Base

With Bold360, building your knowledge base is quick and painless, so AI can start helping right away.

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Vidéos | IA, Service clientèle, Engagement client

Bold360's Integrations

Our solution can integrate with all of your 3rd party systems, like CRMs, billing tools, and order management systems, so you can show your customers information that matters to them.

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Vidéos | IA, Service clientèle, Engagement client

Bold360's Reporting and Analytics

With Bold360, you have control over every rule and setting, so you can make any changes that you see fit to improve your business metrics.

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Vidéos | IA, Service clientèle, Engagement client

Bold360's Routing to a Human Agent

Bold360’s customer engagement solution makes the transition from chatbot to human agent a completely seamless experience.

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Vidéos | IA, Service clientèle

Bold360's Self-service Chatbot

With Bold360’s self-service chatbot, customers can simply ask what they’re looking for, and the answer will be presented to them.

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Vidéos | Engagement client, Service clientèle, Ventes

Bold360 Supercharges Your Customer IQ

See how Bold360 empowers companies to reimagine their customer engagement and support across all digital channels and devices for highly personalized and intelligent interactions.

Vidéos | Service clientèle

BoldChat Helps ASCAP Find Its Rhythm

After researching chat solutions, and conducting side-by-side evaluations of the leading vendors, ASCAP selected BoldChat by LogMeIn.

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Vidéos | IA, Engagement client

Bold360 Supercharges Your Customer IQ

See how Bold360 empowers companies to reimagine their customer engagement and support across all digital channels and devices for highly personalized and intelligent interactions.

Vidéos | Engagement client, Service clientèle

Tibco Transforms Business for Tomorrow with BoldChat

Tibco chose to partner with BoldChat to boost sales and build relationships with their customers.

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Vidéos | IA

Bold360 Supercharges Your Customer IQ

See how Bold360 empowers companies to reimagine their customer engagement and support across all digital channels and devices for highly personalized and intelligent interactions.

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Livres blancs | Meilleures pratiques, Engagement client, Service clientèle

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

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Livres blancs | Meilleures pratiques

5 Tips for Live Chat Agent Success

This ebook is a short checklist to help agents provide superior service with live chat.

Livres blancs | Meilleures pratiques

5 Tips for Live Chat Supervisor & Admin Success

This ebook is a short checklist to help live chat supervisors and administrators provide superior service with live chat.

Livres blancs | Engagement client, Service clientèle

Must Know Customer Engagement Trends

This ebook explores five key trends driving businesses' customer engagement and support strategies.

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Livres blancs | Meilleures pratiques, Engagement client, Service clientèle

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

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Livres blancs | Meilleures pratiques, Engagement client, Service clientèle

Conversational AI Solutions - The Happy Medium with Bold360

Learn about the landscape of AI-powered customer support tools, and what you need to look for in a vendor.

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Livres blancs | Engagement client, Service clientèle, Ventes

5 Tips for Live Chat Agent Success

This ebook is a short checklist to help agents provide superior service with live chat.

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Livres blancs | Engagement client, IA

Engage Proactively with AI Across the Customer Journey to Deliver Operational Efficiency and a Superior CX

learn about the ROI of customer acquisition vs. retention, and why you should use a single engagement solution for acquisition, sales, and support.

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Livres blancs | Meilleures pratiques, Engagement client, Service clientèle

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

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Livres blancs | Meilleures pratiques, Engagement client, Service clientèle

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

chatbot-whitepaper
Livres blancs | Engagement client, IA

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.