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Études de cas |

Belfius Insurance

Le chatbot de Belfius Insurance fournit un service clientèle de pointe.

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Études de cas | IA, Engagement client, Service clientèle

Discount Bank

La technologie avancée de traitement du langage naturel (NLP) de Bold360 ai donne à l’assistante virtuelle « Didi » le pouvoir de dialoguer naturellement en hébreu afin d’offrir un service personnalisé aux clients.

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Études de cas |

Fannie Mae

Ask Poli gives customers instant answers with 24x7 self-service.

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Études de cas | IA, Engagement client

Intuit Mint Bills

Mint Bills met en œuvre la plate-forme Bold360 ai pour diminuer le volume de son centre d'appel de près de moitié

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Études de cas | Engagement client, Service clientèle

Jenny Craig

Proposer un suivi personnalisé aux membres en toute simplicité.

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Études de cas | IA, Engagement client

JustFab

JustFab Inc. utilise Bold360 ai pour stimuler le libre service.

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Études de cas | Service clientèle, Engagement client

Kars4Kids

Kars4Kids stimule les conversions de dons avec BoldChat.

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Études de cas | IA, Engagement client

MyHeritage

92 millions d’utilisateurs. 9 langues différentes. Une solution à base d'IA.

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Études de cas | IA, Engagement client

Premium Credit

Premium Credit déploie la solution de libre service Bold360 ai et obtient des résultats significatifs en à peine 3 mois.

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Études de cas | IA, Engagement client

RBS

Bold360 ai a aidé RBS à entièrement transformer son processus de gestion de contenu en à peine 6 semaines.

Études de cas | Engagement client, Ventes

Sullivan University

BoldChat aide Sullivan University à réussir avec mention.

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Études de cas | IA, Engagement client

Thomas Cook

Thomas Cook rationalise l'assistance dans le monde entier avec le libre service Bold360 ai.

Études de cas | Service clientèle, Ventes

Timberland

Timberland fait des progrès impressionnants avec Bold360.

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Études de cas | IA, Engagement client

UK Mail

UK Mail fournit un service de meilleure qualité et plus rapide à sa clientèle en croissance constante.

Études de cas | Engagement client, Ventes

Web.com

Web.com prend le contrôle de sa stratégie de chat avec BoldChat.

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Études de cas | IA, Engagement client

Webs

Webs fait passer le service clientèle au niveau supérieur avec l'intégration de Bold360 ai et Zendesk.

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Études de cas | IA, Engagement client, Service clientèle

Yatra

Faire voyager un plus grand nombre de clients grâce au libre service à base d’IA.

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Études de cas | IA, Engagement client, Service clientèle

Zalando

Façonner une solution d'auto-assistance moderne et pertinente.

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Études de cas | Service clientèle

STOPzilla

Améliorer l'assistance en réalisant des économies.

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Études de cas | Ventes, Service clientèle

Miyachi Unitek Corporation

Une meilleure façon de fournir une assistance.

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Études de cas | Service clientèle

Network Contacts

Network Contacts noue un partenariat stratégique pour réussir.

Études de cas | Ventes, Service clientèle

Signet

Ouvrir de nouveaux canaux de communication B2B pour un service de meilleure qualité.

Études de cas | Ventes, Service clientèle

Sundance Catalog

BoldChat remplace Instant Service et se signale par une amélioration immédiate.

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Études de cas | Engagement client, Service clientèle

Tech Mahindra

Personnalisation de l'assistance dans les télécommunications avec des bornes vidéo innovantes.

Études de cas | Ventes, Service clientèle

The North Face

The North Face fournit un service clientèle aussi évolué que ses produits.

Études de cas | Service clientèle

American Society of Composers, Authors & Publishers

BoldChat aide ASCAP à trouver son rythme.

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Fiches techniques | Engagement client, Service clientèle

Artificial Intelligence (AI) Terms & Glossary

Bold360 has you covered with a glossary of AI terms you need to know.

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Fiches techniques | Engagement client, IA, Service clientèle

Bold360 Overview

Learn why our customers choose Bold360 for customer engagement.

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Fiches techniques | Engagement client, IA, Service clientèle

Integrate the Power of AI with Omni-Channel Engagement

Learn how Bold360 leverages artificial intelligence (AI) and natural language understanding (NLU) to make every customer interaction more personalized and contextual.

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Fiches techniques | Engagement client, Service clientèle

Payment Card Industry Data Security Standard (PCI DSS) Compliance

Bold360 software is compliant with the core principles of PCI DSS, and recommends two distinct methods for PCI DSS compliance to companies using our software.

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Fiches techniques | Engagement client, Service clientèle

Proactive AI: Stop Waiting and Start Engaging

Enable delivery of personalized messages to website visitors throughout the entire customer journey, from lead generation and customer acquisition, through conversion, and into post-sale support.

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Fiches techniques | Engagement client, IA, Service clientèle

AI for Front-line Employees

Learn how Bold360 can make your front-line teams more efficient.

Fiches techniques | Engagement client

Co-browsing with Confidence

Bold360’s co-browse solution is designed to provide a simple, more direct way to deliver effective customer support.

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Fiches techniques | Engagement client

Multilingual Chatbots and Live Agents

With a global chatbot and integrated translations, you can expand your business without expanding your costs.

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Fiches techniques | Engagement client

Zendesk Integration for Ticket Management

Learn how to get the most out of your existing Zendesk ticketing system.

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Fiches techniques | Engagement client

Email Management Made Simple

Learn how you can improve agent efficiency with a streamlined workflow.

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Fiches techniques | Engagement client, IA, Service clientèle

Bold360 Suite Overview

See the Suite Overview Brochure to learn how Bold360 delivers this value to your business.

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Fiches techniques | Engagement client

Optimize Engagement with our Mobile SDK

Bold360’s mobile Software Development Kit (SDK) enables businesses to embed chat in their native iOS and Android applications, creating a seamless engagement experience for their customers.

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Fiches techniques | Engagement client

Optimize Live Chat with Experiment Engine

Learn more about optimizing live chat with multivariate testing.

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Webinaires | IA, Engagement client, Service clientèle

Achieving Harmony Between Bots & Humans with the New Bold360

Watch this webinar to learn 7 capabilities that your AI-powered customer experience solution should deliver.

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Webinaires | IA, Engagement client, Service clientèle

AI's Progression into Customer Service

Hear from leading CX executives as they discuss the value Artificial Intelligence brings to the table.

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Webinaires | IA, Engagement client, Ventes

Are You Wasting Money With Your Approach to Customer Engagement

Learn about the ROI of customer acquisition vs. retention, and why you should shop for a solution that helps you throughout the entire customer lifecycle.

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Webinaires | IA, Engagement client, Ventes

Be Proactive Engaging Customers with AI

Learn how to collect more qualified leads, increase revenue, and reduce support costs with a single customer engagement solution.

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Webinaires | IA, Engagement client, Service clientèle

Bridging the AI to Agent Gap

Learn about bridging the gap and establishing harmony between chatbots and customer service agents.

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Webinaires | IA, Engagement client, Service clientèle

Chatbots and the Next Evolution of Customer Service

Learn how to avoid common chatbot mistakes and choose a solution that helps you, your customers, and your support agents.

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Webinaires | Engagement client, IA, Service clientèle

Customer Engagement: How Do You Stack Up

Get a deep dive into what the maturity model reveals about your organization, and how improving your score can deliver more revenue.

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Webinaires | IA, Engagement client, Service clientèle

Customer Experience Leaders vs. Laggards: Why Your Business Needs Digital Transformation

Explore how organizations can leverage multiple digital channels and new technologies to improve the customer experience and how to implement an enterprise-wide focus on digital transformation.

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Webinaires | IA, Engagement client, Ventes

Exceptional Service, Exceptional Results: 4 Principles for Building the Ultimate Customer Service Experience

An outline of 4 principles to guide your CX strategy and help you build the ultimate customer service experience.

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Webinaires | IA, Engagement client, Service clientèle

Forrester Webinar: Maximizing Customer Engagement for Maximum Revenue Growth

See an overview of the Forrester Customer Engagement Maturity Model and the four distinct Profiles of Engagement.

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Webinaires | IA, Engagement client, Service clientèle

Impact of Chatbots and AI on the Customer Journey

Bold360 partnered with leading independent research firm Vanson Bourne to conduct a global survey of business decision-makers and consumers to determine what CX looks like today and opportunity for to improve.

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Webinaires | Engagement client, IA, Service clientèle

"I'm Sorry, I Didn't Understand That." Why Most Chatbots Miss the Mark

Find out why most chatbots today miss the mark, and how businesses can be sure to avoid choosing a chatbot that’s not up to the task.

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Webinaires | IA, Engagement client, Ventes

Is 2019 the Year of the Human?

Get an in-depth look at the difference between intelligence and cognition, and what this means for the future of human customer support.

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Webinaires | IA, Engagement client, Service clientèle

Leveraging AI to Deliver Dramatically Better Deflection Rates

Learn how companies are currently thinking about, and measuring, deflection rates across their customer service interactions.

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Webinaires | IA, Engagement client, Service clientèle

More Than Just Chatbots: Fueling Efficiency In Your Business with AI

Learn how AI can work with your customer support agents to make their lives easier, and how administrators can leverage technology to more efficiently manage content.

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Webinaires | IA, Engagement client, Service clientèle

One Solution for the Complete Customer Journey

Learn about the ROI of customer acquisition vs. retention, and why you should shop for a solution that helps you throughout the entire customer lifecycle..

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Webinaires | IA, Engagement client, Ventes

The Risks and Rewards of Digital Transformation: Bets You Can’t Afford Not to Make

Uncover how you can move your business up the maturity curve, deliver exceptional customer experiences, and reap the rewards in NPS and revenue that your competitors may already be realizing.

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Webinaires | Meilleures pratiques, Engagement client, Service clientèle, Ventes

Upcoming Events & Webinars

View our upcoming events and live webinars.

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Infographies | Engagement client, Service clientèle, IA

Infographic: 7 Myths of Customer Experience

See what 850 business leaders and 4,500 consumers think about CX today and how you can use these learnings to improve your own processes.

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Infographies | Engagement client, Service clientèle, IA

Infographic: AI and Agent Harmony - The Customer Experience Advantage

See how everyone wins when agents and AI work in harmony with Bold360.

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Infographies | Engagement client, Service clientèle, Ventes

Infographic: AI Customer Service Best Practices: Actionable Steps for Implementation

There’s a lot to think about when getting started with AI, so we’ve laid our best practices out in this infographic.

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Infographies | IA, Engagement client, Service clientèle

Infographic: Are You Wasting Money with Your Approach to Customer Engagement?

Take our quiz to find out if you’re spending in the wrong places or leaving money on the table.

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Infographies | Engagement client, Service clientèle, Ventes

Infographic: Chatbots for B2B Lead Generation: Win B2B Leads Online with Personalized Conversations

See the difference chatbots can make in the B2B buying journey.

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Infographies | Engagement client, Service clientèle, IA

Infographic: Conversational AI Solutions - The Happy Medium with Bold360

With so many AI solutions out there, how do you choose one that’s right for your business?

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Infographies | Engagement client, Service clientèle, Ventes

Infographic: Proactive Chatbots Give Online Shoppers the Kind of Support They Prefer

LogMeIn surveyed over 1,000 US consumers who frequently shop online to better understand their habits and preferences.

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Infographies | Engagement client, Service clientèle, Meilleures pratiques

Infographic: Three Tips for a Better Agent Experience

Three ways to improve the agent experience which will lead to better customer outcomes.

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Rapports d'analyse | Service clientèle, Engagement client, IA, Meilleures pratiques

Aberdeen Research Report - AI in the Contact Center

This Knowledge Brief outlines how service leaders across the Fortune 1000 educate themselves on how AI can help transform their activities.

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Rapports d'analyse | Service clientèle, Engagement client, IA

AI Customer Experience Report: Impact of Chatbots and AI on the Customer Journey

See how your CX processes compares in this global survey to business leaders and consumers.

Rapports d'analyse | Engagement client, IA, Meilleures pratiques

Forrester Report: Leverage AI To Drive Measurable Improvements And Move Your Customer Experience To The Top (Executive Summary)

Bold360 teamed up with Forrester Consulting to survey global businesses and measure the benefits of providing good customer experiences.

Rapports d'analyse | Engagement client, IA, Meilleures pratiques

Forrester Report: Build Competitive Advantage Through Customer Engagement and AI

Bold360 teamed up with Forrester Research to measure the benefits of providing good customer experiences.

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Rapports d'analyse | Service clientèle, Engagement client, IA

Impact of Chatbots and AI on the Customer Journey - North America Executive Summary

See how your CX processes compares in this global survey to business leaders and consumers.

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Rapports d'analyse | IA

Aberdeen Research Report: Omni-Channel Engagement – How to Deliver Context-Driven Experiences

Best-in-Class firms are differentiating themselves by orchestrating interactions across all channels to deliver a seamless, personalized customer experience.

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Vidéos | IA, Service clientèle, Engagement client

Bold360's Building a Knowledge Base

With Bold360, building your knowledge base is quick and painless, so AI can start helping right away.

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Vidéos | IA, Service clientèle, Engagement client

Bold360's Integrations

Our solution can integrate with all of your 3rd party systems, like CRMs, billing tools, and order management systems, so you can show your customers information that matters to them.

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Vidéos | IA, Service clientèle, Engagement client

Bold360's Reporting and Analytics

With Bold360, you have control over every rule and setting, so you can make any changes that you see fit to improve your business metrics.

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Vidéos | IA, Service clientèle, Engagement client

Bold360's Routing to a Human Agent

Bold360’s customer engagement solution makes the transition from chatbot to human agent a completely seamless experience.

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Vidéos | IA, Service clientèle

Bold360's Self-service Chatbot

With Bold360’s self-service chatbot, customers can simply ask what they’re looking for, and the answer will be presented to them.

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Vidéos | Engagement client, Service clientèle, Ventes

Bold360 Supercharges Your Customer IQ

See how Bold360 empowers companies to reimagine their customer engagement and support across all digital channels and devices for highly personalized and intelligent interactions.

Vidéos | Service clientèle

BoldChat Helps ASCAP Find Its Rhythm

After researching chat solutions, and conducting side-by-side evaluations of the leading vendors, ASCAP selected BoldChat by LogMeIn.

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Vidéos | IA, Service clientèle, Engagement client

Conversational Designer

Our Conversational Designer helps non-technical users quickly convert data source files into dynamic conversations with multiple questions and answers.

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Vidéos | IA, Engagement client

Engage Smarter with Bold360 ai: The Power of Harmony between Bots and Humans

Bold360 ai helps you deliver better customer experiences — no matter the problem, location or device.

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Vidéos | IA, Service clientèle, Engagement client

Fannie Mae's Ask Poli

Ask Poli gives customers instant answers with 24x7 self-service.

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Vidéos | IA

What is Bold360 ai?

Bold360 ai uses Natural Language Understanding to start learning your customers’ needs from the very first interaction.

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Livres blancs | Meilleures pratiques, Engagement client, Service clientèle

3 Ways Bold360 is Different

Bold360 delivers an exceptional customer experience, which not only differentiates your business from competition, but also drives repeat purchases and revenue growth.

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Livres blancs | Meilleures pratiques, Engagement client, Service clientèle

How to Maximize Agent Productivity to Drive Results

Learn about the two main problems customer support agents face, and three steps you can take to make your agents' lives easier, deliver higher customer satisfaction, and drive better business results.

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Livres blancs | Ventes, Engagement client, IA

Chatbots for B2B Lead Generation: How to Deliver Personalized Conversations at Scale

Modern conversational chatbots can help companies engage prospects with personalized, contextual information at scale.

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Livres blancs | Meilleures pratiques, Engagement client, Service clientèle

Conversational AI Solutions - The Happy Medium with Bold360

Learn about the landscape of AI-powered customer support tools, and what you need to look for in a vendor.

chatbot-whitepaper
Livres blancs | Engagement client, IA

Engage Proactively with AI Across the Customer Journey to Deliver Operational Efficiency and a Superior CX

learn about the ROI of customer acquisition vs. retention, and why you should use a single engagement solution for acquisition, sales, and support.

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Livres blancs | Ventes, Engagement client, IA

Survey Results: Customer Expectations and Experiences with Online Shopping

Download this whitepaper to read insights into the current state of consumers’ online experiences, and clues as to what the future of online shopping might become.

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Livres blancs | Meilleures pratiques, Engagement client, Service clientèle

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

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Livres blancs | Engagement client, IA

The Next Evolution of Chatbots: How to Ensure a Bold Bot Future

Tips to ensure your chatbot implementation is a success.