MarketPulse: How to Succeed in Your Peak Season

Is your contact center ready for its peak season?

ICMI and BoldChat joined forces to help you connect to the trends and best practices that are shaping the customer experience landscape. This MarketPulse will help contact center leaders gain direct insight into how you can improve the effectiveness of your contact center in preparing for and engaging customers during peak, seasonal volume by answering these critical questions:

  • What are the top customer engagement challenges faced by organizations leading up to and during their high volume times?
  • How can organizations leverage industry best practices, communications preferences, expectations of service, and levels of engagement to overcome these challenges?
  • What can be done to prevent similar challenges from happening in the future?

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