With this release, Bold360 by LogMeIn expands how companies can utilize AI with a new purpose-built solution to support every customer-facing employee, from the contact center to the front desk.
Bold360 is bringing the best of chatbots and human agents to your customers wherever they need help most.
Creating fluid conversations has never been easier than it is with Bold360's new conversation-building tools. The improved Conversational Designer quickly converts Entities (data sources) into dynamic conversations with multiple questions and answers.
Customer-facing employees often are working in multiple systems at a time. The last thing they need is another application to toggle to when searching for information.
With Bold360's new employee-facing touch points we enable front-line employees' access to a knowledge from applications they're already using without wasting time flipping between multiple windows.
Contact center agents spend a lot of their time on simple tasks that could easily be automated. Bold360’s Conversational Forms help agents collect a pre-defined set of information with a single click, freeing them to focus on more complex, high-value tasks.
Automating repeatable processes is the easiest way to help your contact center agents be more productive. Bold360’s updated Email Management Engine reduces the number of emails coming to human agents, freeing them to focus on more complex, high-value tasks.
With seamless transitions between bots and human agents, customers may not always be sure which they are communicating with.
We think it's important to be transparent and clearly indicate whether a bot or human agent is answering.
That's why we created a new "Harmony" widget with clear distinctions between bots and live agents. The simplified, modern experience is also fully customizable, so the widget is consistent with your brand.
Serving your customers in their native language boosts conversions and brand loyalty. But staffing a multilingual contact center can be expensive. That’s why we’ve expanded our integration with GeoFluent translation services to our search widget. Now, businesses can set up their knowledge base in one language and still support customers in many other languages.