The first key product update is to our Bold360 ai Knowledge Base capabilities. While Bold360 ai already has robust knowledge base capabilities built in the product, we know that many organizations might also have KBs of their own already set up in other platforms. To make it easier for Bold360 customers to get up and running, we’ve created an out-of-the-box integration with ServiceNow. With this simple connection, customers can sync articles from their ServiceNow KB with Bold360 ai. This one-way sync ensures new articles, as well as changes to existing articles in ServiceNow, are replicated within Bold360 ai.
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We’re continually listening to the needs of our customers to make sure that Bold360 has the capabilities they need to deliver personalized and efficient experiences to the customers they serve. Here are a few of the additions we’ve made to help you meet your customers’ needs:
To make supervisors lives easier, we’ve added a slew of new features to Monitor View, including:
We are continuing to create ways that will allow agents to do their jobs faster and easier. Earlier this year we tied our chatbot and agent solutions together to create a harmonious relationship between human agents and AI. With this recent release, we've included enhancements such as: