At the heart of every customer service interaction is a need for information. Bold360’s knowledge base software creates a centralized, intelligent home for your company knowledge, so your agents and AI chatbots are always armed with everything they need to create great outcomes.
A robust and intelligent knowledge base is a powerful thing. The right information available at the right time is a driver for both improved customer satisfaction and agent efficiency. Not only can customers immediately find what they’re looking for without having to wait for assistance, but live agents can also access the information they need to do their jobs. It’s a win-win.
Bold360's knowledge base software turns static information into an active, centralized home base for information, whether accessed via self-service, mobile apps, email, chat, social media, or any other customer engagement channel. Start by importing data from CSV files, or create your knowledge base (KB) from scratch inside Bold360. The system makes it easy to create and update knowledge base article content in one place, so it’s instantly accessible to agents and customers across channels.
Take the work and worry out of building a knowledge base that covers every detail. Bold360 provides deep, comprehensive insights into how customers are interacting with your content, so you know what to focus on and when. It keeps you informed on which topics customers are asking about, and highlights gaps in your knowledge base content.
With advanced knowledge management (KM) capabilities, Bold360 makes it easy to create a centralized source of truth and manage your knowledge base on the fly, based on real-time customer inquiries and agent feedback.
Forrester Report: Leverage AI To Drive Measurable Improvements And Move Your Customer Experience To The Top (Executive Summary)
Bold360 teamed up with Forrester Consulting to survey global businesses and measure the benefits of providing good customer experiences.
Aberdeen Research Report: Omni-Channel Engagement – How to Deliver Context-Driven Experiences
Best-in-Class firms are differentiating themselves by orchestrating interactions across all channels to deliver a seamless, personalized customer experience.
Aberdeen Research Report - AI in the Contact Center
This Knowledge Brief outlines how service leaders across the Fortune 1000 educate themselves on how AI can help transform their activities.
AI Customer Experience Report: Impact of Chatbots and AI on the Customer Journey
See how your CX processes compares in this global survey to business leaders and consumers.
Discover smarter, more personalized engagement.