Omni-Channel Engagement
Mobile Engagement
Layered chat
Let visitors chat while they browse.
Mobile visitors can browse and chat simultaneously, thanks to superimposed chat windows that display directly on the page the visitor is viewing. If the visitor navigates away, the chat stays with them. Modify colors and text, change transparency settings, and customize after-chat iconography.
Mobile invitations
Target visitors wherever they are.
Maximize mobile engagement by creating an entirely unique experience for mobile visitors. Bold360 automatically recognizes the type of device a website visitor is using and presents invitations that render beautifully on it.
- Create mobile-specific rules
- Customize design elements
- Design your own invitations
Mobile-aware windows
Flawless function, regardless of the device.
Bold360 automatically senses the device used and adjusts windows to render accordingly. CSS and Javascript auto-detect the size of the device and if it's a touchscreen. Then, several adjustments are made to ensure a clean and pleasant mobile chat experience, even when the device is rotated.
Mobile SDK
Add chat to your app.
Embed chat directly in your native iOS and Android app, so users can enjoy a seamless sales or support chat experience without ever leaving the app. Deploy Bold360's elegantly designed in-app chat with minimal code, and fully customize and implement chat using the mobile SDK.
- Native, out-of-the-box styles for iOS and Android apps
- Custom chat buttons that match your brand
- Chats take place directly on the app page the visitor is viewing
- The chat follows the user, even if they navigate to a different page
Routing & reporting
Know your mobile visitor.
When you can identify mobile visitors, you can cater to their unique needs and resolve issues as quickly as possible. Set up routing rules specific to visitors chatting from mobile devices, and run reports to analyze and interpret mobile chat activity, invites and chat survey data, so you’re always improving.
View eBook: 5 Tips for Live Chat Supervisor and Admin Success
Featured Resources
Whitepapers | Customer Engagement, Customer Service, Sales
Customer Engagement and Support in a Connected World
This whitepaper explores how digital consumers will become even more demanding as new technologies emerge and younger generations gain buying power.
Analyst Reports | AI
Aberdeen Research Report: Omni-Channel Engagement – How to Deliver Context-Driven Experiences
Best-in-Class firms are differentiating themselves by orchestrating interactions across all channels to deliver a seamless, personalized customer experience.
Analyst Reports | Customer Service, Customer Engagement, AI
LogMeIn 2018 AI Customer Experience Report: Impact of Chatbots and AI on the Customer Journey
See how your CX processes compares in this global survey to business leaders and consumers.
Analyst Reports | Customer Service, Customer Engagement, AI
Forrester Report: Choose The Right Customer Service Solution For Your Business
This report provides an overview of technologies to consider when looking for a differentiated customer experience for your company.