More than half of consumers use their mobile device to research products or services before they purchase. But one bad experience will send them packing. Capture and retain more business with mobile live chat by engaging with them in a way that matches their habits – and their expectations.
Using live chat for mobile, visitors can browse and chat simultaneously, thanks to superimposed chat windows that display directly on the page the visitor is viewing. If the visitor navigates away, the chat box stays with them. Modify the chat box’s colors and text, change transparency settings, and customize after-chat iconography.
Maximize mobile engagement by creating an entirely unique experience for mobile visitors. Bold360 automatically recognizes the type of device a website visitor is using and presents chat invitations that render beautifully on it.
Embed live chat directly in your native iOS and Android app, so users can enjoy a seamless sales or support chat experience without ever leaving the app. Deploy Bold360's elegantly designed in-app chat with minimal code, and fully customize and implement chat using the mobile SDK.
When you can identify mobile visitors, you can cater to their unique needs and resolve issues as quickly as possible. Set up intelligent routing rules specific to visitors chatting from mobile devices, and run reports to analyze and interpret mobile chat activity, invites and live chat survey data, so you’re always improving.
Aberdeen Research Report - AI in the Contact Center
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Forrester Report: Leverage AI To Drive Measurable Improvements And Move Your Customer Experience To The Top (Executive Summary)
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AI Customer Experience Report: Impact of Chatbots and AI on the Customer Journey
See how your CX processes compares in this global survey to business leaders and consumers.
Discover smarter, more personalized engagement.