Bold360's passive co-browsing technology lets you follow along as website visitors move from page to page, giving you the rich information you need to provide personalized service.
By placing a small snippet of code on your website pages, you can see instantly and in real time who's on your site. Agents can see the page the visitor is currently on, as well as the page they entered the site on and were referred by, and if a chat was launched.
Customize the agent workspace to include critical information, such as:
Conversion tracking helps businesses to draw a bright and measurable line between chat engagements and sales. Bold360's proprietary HTML-based conversion tracking mechanism allows you to set up a wide variety of desired website actions and track them in concert with your website operations.
Bringing conversion tracking into live engagement provides insights unavailable with other website analytics tools. You can see which chats lead to sales, which agents have the highest close rates, and other ancillary data that impacts conversions rates.
Many businesses depend on Google Analytics for website data and goal tracking, but it doesn’t provide real-time data your agents can immediately act upon. By integrating Bold360 into Google Analytics, you get a window into the impact live chat engagements have on conversions.