Surpass your Customers’ Expectations with Online Web Chat Software

Today’s customers want a lot from their interaction with you, and web chats online can help to meet their expectations – and significantly surpass them.

Whether they’re shopping for products or looking for support, customers crave real-time assistance. As many as 83% of customers report needing help when buying things online according to a Loudhouse study, and nearly half of them will abandon their shopping cart if they don’t get the assistance they need. Email and phone calls no longer cut it – customers want instant access to someone who can help.

That’s where an online web chat for your website can help. By allowing customers to contact a customer service chat agent at any point in their journey, online web chat software satisfies a shopper’s need for information, helping to increase their likelihood of purchase and their overall satisfaction. It’s no wonder that customers who engage in a live customer service chat are 4.6 times more likely to convert than customers who don’t.

Customer Service Web Chat Software for Websites

Bold360 is a robust customer engagement solution from LogMeIn,. The solution provider is dedicated to simplifying the way that people connect to each other and the world around them.

Offering a superior online web chat software for websites, Bold360 can help distinguish you from the competition by differentiating the way you communicate with customers. Most technology for web chats online offers only cookie-cutter solutions - Bold360 lets you customize virtually every aspect of the customer chat conversation. With the Bold360 online web chat software, you can communicate in your voice, reinforce your brand, and give your customers exactly what they’re looking for.

Bold360’s online web chat app enables you to:

  • Satisfy customers with real-time communications tailored to your brand personality and your customers’ needs.
  • Boost profits by delighting customers, increasing conversions, and improving loyalty.
  • Streamline communications by managing all points of contact — including live chat, email, SMS, Twitter, video chat and more — from a single pane of glass.
  • Scale easily with an online web chat software that is easy to implement, simple to use, and incredibly flexible.
  • Increase productivity of agents by letting them manage multiple conversations at the same time and escalate issues seamlessly.

Online Web Chat and Customer Service Tools from Bold360

Bold360 delivers everything you need in an online web chat solution, including:

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