One of the best tools for engaging with website visitors is an online chat box. Businesses can leverage live chat to convert visitors to customers and from customers to loyal advocates.
Bold360, an industry-leading solution for enabling live chat for business, offers turnkey live chat features for customer engagement. It gives businesses the flexibility and control to engage customers intelligently and personally. Bold360’s online chat box is just the starting point of engagement. Beyond that, Bold360 enables streamlined omni-channel engagement through self-service, chatbots, social media channels, SMS text, and more.
Designed and developed by LogMeIn, a leader in customer engagement solutions, Bold360 is built with the latest technologies like artificial intelligence. These technologies help businesses increase customer acquisition and retention and improve customer service with a streamlined agent workflow. These industry-leading technologies include:
If you’re wondering how to get live chat for your website that reflects your brand’s identity Bold360 has the answer. Bold360 lets you customize nearly every aspect of your online chat box appearance and behavior, so you can unleash your brand's distinct personality, and tailor your chat implementation to your individual deployment strategy, team structure, and unique business needs.
In addition to front-end appearance and behavior, there are a number of configurations you can make to your online chat box strategy.
Your request has been sent!
One of our solution experts will contact you shortly.
Forrester Report: Leverage AI To Drive Measurable Improvements And Move Your Customer Experience To The Top (Executive Summary)
Bold360 teamed up with Forrester Consulting to survey global businesses and measure the benefits of providing good customer experiences.
AI Customer Experience Report: Impact of Chatbots and AI on the Customer Journey
See how your CX processes compares in this global survey to business leaders and consumers.
Aberdeen Research Report - AI in the Contact Center
This Knowledge Brief outlines how service leaders across the Fortune 1000 educate themselves on how AI can help transform their activities.
Aberdeen Research Report: Omni-Channel Engagement – How to Deliver Context-Driven Experiences
Best-in-Class firms are differentiating themselves by orchestrating interactions across all channels to deliver a seamless, personalized customer experience.