A great live chat support experience can impress and delight customers and keep them returning to your website time and again.
Live chat support gives visitors the option to immediately connect with a customer service agent to get answers to questions, recommendations on products or services, or help finding exactly what they’re looking for quickly and easily.
Statistics show that customers love this having a live chat support option. Approximately 90% of customers consider live chat support to be helpful, and 44% of online consumers say that having questions answered by a live person is one of the most important functions a website can offer.
But customer service chat isn’t just great for customers – it’s great for business as well. Shoppers are 4.6 times more likely to convert after using live chat support, and they’re likely to spend 60% more on their purchases. Plus, they typically realize a 9.3x improvement in agent performance, and a 2.6x decrease in customer care costs.
When you’re considering solutions for live chat for a website, Bold360 offers a market-leading solution that provides flexibility and control, while delivering an exceptional live chat support experience.
Powered by LogMeIn, Bold360 offers superior chat software that lets you build better customer engagement to increase sales, improve loyalty and optimize operational efficiency.
Bold360’s powerful chat engine enables you to:
Bold360’s live chat software for your website provides a comprehensive set of tools that include:
Connect with a Bold360 representative to let us show you how we can help grow your business
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