What is live chat support? Live chat support for websites gives visitors the option to immediately connect with a customer service agent to get answers to questions, recommendations on products or services, or help finding exactly what they're looking for quickly and easily.
Why is live chat support important for a business and customers? Having a great live chat support experience can impress and delight customers and keep them returning to your website time and again.
Statistics show that customers love this having a live chat support service as an option. Approximately 90% of customers consider live chat support on a website to be helpful, and 44% of online consumers say that having questions answered by a live person is one of the most important functions a website can offer.
Customer service chat support isn't just great for customers – it's great for business as well. Shoppers are 4.6 times more likely to convert after engaging with an online chat support service, and they're likely to spend 60% more on their purchases. Plus, they typically realize a 9.3x improvement in agent performance, and a 2.6x decrease in customer care costs.
When you're considering live chat support for a website, Bold360 offers a market-leading solution that provides flexibility and control, while delivering an exceptional live chat support experience for your business.
Powered by LogMeIn, Bold360 offers superior live chat support software that lets you build better customer engagement to increase sales, improve loyalty and optimize operational efficiency.Bold360’s powerful customer support chat engine enables you to:
Bold360's live chat software for your website provides a comprehensive set of tools that include:
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