Live chat support

Live Chat Support 101

What is live chat support? Live chat support for websites gives visitors the option to immediately connect with a customer service agent to get answers to questions, recommendations on products or services, or help finding exactly what they're looking for quickly and easily.

Why is live chat support important for a business and customers? Having a great live chat support experience can impress and delight customers and keep them returning to your website time and again.

Statistics show that customers love this having a live chat support service as an option. Approximately 90% of customers consider live chat support on a website to be helpful, and 44% of online consumers say that having questions answered by a live person is one of the most important functions a website can offer.

Customer service chat support isn't just great for customers – it's great for business as well. Shoppers are 4.6 times more likely to convert after engaging with an online chat support service, and they're likely to spend 60% more on their purchases. Plus, they typically realize a 9.3x improvement in agent performance, and a 2.6x decrease in customer care costs.

When you're considering live chat support for a website, Bold360 offers a market-leading solution that provides flexibility and control, while delivering an exceptional live chat support experience for your business.

Live Chat Customer Support from Bold360

Powered by LogMeIn, Bold360 offers superior live chat support software that lets you build better customer engagement to increase sales, improve loyalty and optimize operational efficiency.Bold360’s powerful customer support chat engine enables you to:

  • Customize live chat support to engage customers in your own brand voice and to fine-tune your chat experience as you learn more about the most effective practices for your website and customers.
  • Increase conversions by helping to resolve issues and answer questions for customers as they consider making a purchase.
  • Achieve greater loyalty by providing a superior online chat experience.
  • Simplify digital communications by consolidating management of live chat, video chat, SMS, Twitter, email and more within a single solution.
  • Improve efficiency by enabling agents to manage several chat conversations at once.

Live Chat Support Software with Robust Customer Service Tools

Bold360's live chat software for your website provides a comprehensive set of tools that include:

  • Live chat support with options for proactive chat, visitor monitoring, video chat, online self service and more.
  • Omni-channel engagement tools that let you engage customers on any channel they choose.
  • Mobile engagement tools that help you impress and delight mobile customers with a superior live chat support experience on their smartphones and tablets.
  • Administration and reporting features that include a supervisor dashboard and tools for enhancing security, permission settings, routing communications and producing reports.
  • Integrations and APIs that let you break down barriers between applications to consolidate customer information and give your agents a complete picture of your customers and their communication history.

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