Live Chat for Business

Win customers and build loyalty with live chat for business

Live chat for business can have a huge impact on sales and customer loyalty. Live chat on a website lets customers reach out at any time and engage with a customer service agent through a chat conversation. Rather than sending an email or waiting on hold on a phone call, customers can use live chat to get immediate answers to questions, advice on products, and resolution of issues.

Enterprise chat results are profound. Customers who use live chat are 4.6 times more likely to complete a sale than a regular website visitor and spend on average 60% more per purchase than non-chatters. That number goes up to 68% for mobile customers. And 63% of customers are more likely to come back to a site that offers live support chat.
Source: Live Chat Performance Benchmarks, LogMeIn

Choosing the right live chat software for business is the key to reaping these rewards. Your enterprise chat software solution should offer powerful features, be easy to use, and integrate with other enterprise systems. If you’re looking for a market-leading solution that can help you deliver a personalized chat experience, Bold360 is a clear winner among live chat for business software solutions.

Business live chat software from Bold360

As a market-leading business live chat software solution, Bold360 lets you break through the noise to differentiate your business from competitors and engage customers with a truly superior live chat experience. Powered by artificial intelligence (AI), this business live chat technology is easy to implement, scale, and use right out of the box. Bold360 lets you customize your online chat box and interactions with customers, providing the control and flexibility you need to communicate in a way that aligns with your brand. This business chat software lets you manage all digital engagement channels from unified agent interface, dramatically simplifying omni-channel engagement.

With Bold360’s live chat for business software, you can:

  • Convert more shoppers into customers by providing help and answers when they need it most.
  • Develop greater customer loyalty by enhancing the shopping experience and consistently delighting customers with the quality of your chat communications.
  • Enable agents to be more productive by augmenting their work with AI.
  • Simplify communications by managing all digital engagement channels from one unified interface.

Comprehensive features in Bold360’s live chat for business software

Features of Bold360’s industry-leading chat solution include:

  • Live chat tools that bring the agent closer to the customer, such as video chat software, mobile chat, and co-browsing
  • Integrations and APIs that make it easy to connect your live chat for business solution with customer data from other sources and deliver up-to-date information to your agents’ fingertips
  • Omni-channel engagement interface that brings all digital channels into one organized view
  • Mobile engagement tools that provide a superior mobile live chat experience for customers on the go
  • Analytics and reporting tools that give you access to insights and put you in the driver’s seat when it comes to controlling your business live chat solution

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