Live chat for business can have a huge impact on sales and customer loyalty. Live chat on a website lets customers reach out at any time and engage with a customer service agent through a chat conversation. Rather than sending an email or waiting on hold on a phone call, customers can use live chat to get immediate answers to questions, advice on products, and resolution of issues.
Enterprise chat results are profound. Customers who use live chat are 4.6 times more likely to complete a sale than a regular website visitor and spend on average 60% more per purchase than non-chatters. That number goes up to 68% for mobile customers. And 63% of customers are more likely to come back to a site that offers live support chat.
Source: Live Chat Performance Benchmarks, LogMeIn
Choosing the right live chat software for business is the key to reaping these rewards. Your enterprise chat software solution should offer powerful features, be easy to use, and integrate with other enterprise systems. If you’re looking for a market-leading solution that can help you deliver a personalized chat experience, Bold360 is a clear winner among live chat for business software solutions.
As a market-leading business live chat software solution, Bold360 lets you break through the noise to differentiate your business from competitors and engage customers with a truly superior live chat experience. Powered by artificial intelligence (AI), this business live chat technology is easy to implement, scale, and use right out of the box. Bold360 lets you customize your online chat box and interactions with customers, providing the control and flexibility you need to communicate in a way that aligns with your brand. This business chat software lets you manage all digital engagement channels from unified agent interface, dramatically simplifying omni-channel engagement.
With Bold360’s live chat for business software, you can:
Features of Bold360’s industry-leading chat solution include:
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