Customer Service Chat

Increase sales with better customer service chat.

Today’s online consumers have more choices than ever, and customer service chat on your website can help you engage them more effectively, creating a positive experience with your brand so they continue to do business with you.

When users need help, an online chat box on your website lets them converse in real time with a chatbot or customer service agent. Whether they want recommendations on what to buy, have questions about something they purchased, or are having trouble finding information they’re looking for, customer service chat enables quick and painless resolution.

It’s clear that customers appreciate online chat support:

  • 42% of frequent online shoppers prefer live chat over all other engagement channels
  • 73% of consumers say that after normal business hours, they’d prefer to interact with a chatbot rather than filling out an email form and waiting until the next day for a response

    Source: LogMeIn, Survey Results: Customer Expectations and Experiences with Online Shopping, 2019

And it’s equally clear that providing customer service chat pays off:

  • 86% of consumers would rather do business with companies that provide proactive service more frequently
  • 73% agreed that companies that offer options like chatbots are being proactive about customer service

    Source: LogMeIn, Survey Results: Customer Expectations and Experiences with Online Shopping, 2019

When offering customer service chat on your website, selecting the right customer support software is critical. With the right customer support chat application, you can deliver an exceptional customer experience, leading to increased sales and customer loyalty.

A customer service chat solution from Bold360.

Bold360 provides a market-leading solution for customer service chat with the quickest time-to-value on the market. Our online chat software is easy to use right out of the box, meaning you see value in weeks, not months or years.

A division of LogMeIn, Bold360 has designed its customer support software to give you full control over the customer conversation. With Bold360, nearly every element of customer service chat can be customized to reflect your brand, your voice, and your preferred way of interacting with customers.

Where other chat products will charge steep rates for professional services to implement customizations, Bold360 puts the tools in your hands and lets you tailor customer service chat to your needs.

Because customer engagement today is more complex than ever, Bold360’s customer service chat solution keeps things simple. Easy-to-use tools make managing chat a breeze, and built-in integrations and APIs allow you to quickly connect chat data with other information systems to create a consolidated view of your customer.

What can you do with Bold360’s customer support chat software?

With a customer service chat solution from Bold360, you can:

  • Offer live chat, mobile live chat, video chat, online self-service and proactive chat to visitors, helping to increase conversions and build greater loyalty.
  • Streamline omni-channel engagement by managing all digital engagement channels from a single interface
  • Deliver a superior mobile experience with layered chat, mobile invitations, and mobile-aware windows
  • Simplify management of customer service chat with reporting and administrative tools that put you in control of security and permissions, routing, testing, and reporting.

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