Today’s online consumers have more choices than ever, and customer service chat on your website can help you engage them more effectively, creating a positive experience with your brand so they continue to do business with you.
When users need help, an online chat box on your website lets them converse in real time with a chatbot or customer service agent. Whether they want recommendations on what to buy, have questions about something they purchased, or are having trouble finding information they’re looking for, customer service chat enables quick and painless resolution.
It’s clear that customers appreciate online chat support:
And it’s equally clear that providing customer service chat pays off:
When offering customer service chat on your website, selecting the right customer support software is critical. With the right customer support chat application, you can deliver an exceptional customer experience, leading to increased sales and customer loyalty.
Bold360 provides a market-leading solution for customer service chat with the quickest time-to-value on the market. Our online chat software is easy to use right out of the box, meaning you see value in weeks, not months or years.
A division of LogMeIn, Bold360 has designed its customer support software to give you full control over the customer conversation. With Bold360, nearly every element of customer service chat can be customized to reflect your brand, your voice, and your preferred way of interacting with customers.
Where other chat products will charge steep rates for professional services to implement customizations, Bold360 puts the tools in your hands and lets you tailor customer service chat to your needs.
Because customer engagement today is more complex than ever, Bold360’s customer service chat solution keeps things simple. Easy-to-use tools make managing chat a breeze, and built-in integrations and APIs allow you to quickly connect chat data with other information systems to create a consolidated view of your customer.
With a customer service chat solution from Bold360, you can:
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