Are you hearing what your customers are telling you through every interaction? Bold360 ai captures the voice of the customers by extracting customer experience analytics and insights. By listening to Bold360 ai's Voices, you can go from guessing to understanding your customers' needs.
Every time customers seek guidance, ask a question, or look up information, Voices captures inquiries in a visual format. With a complete view of the customer, your company can improve strategic decision-making to deliver an experience that inspires loyalty.
Bold360 ai's Natural Language Processing (NLP) groups similar topics to give you a clearer picture of issues concerning your user base, and the voice of the customer appears in tiles to show you the frequency and quality of outcome. You'll be able to quickly identify new issues that arise or improve existing paths with new content or better routing.
The analytics for voice of the customer gives you the flexibility to view your data the way you want, so you can harness the insights you need to improve your content and process. Get an overview of trends or dissect down to granular topics and requests. You can slice and dice information according to any context, geo-location, and customer profiles.
Forrester Report: Leverage AI To Drive Measurable Improvements And Move Your Customer Experience To The Top (Executive Summary)
Bold360 teamed up with Forrester Consulting to survey global businesses and measure the benefits of providing good customer experiences.
Aberdeen Research Report - AI in the Contact Center
This Knowledge Brief outlines how service leaders across the Fortune 1000 educate themselves on how AI can help transform their activities.
AI Customer Experience Report: Impact of Chatbots and AI on the Customer Journey
See how your CX processes compares in this global survey to business leaders and consumers.
Chatbots for B2B Lead Generation: How to Deliver Personalized Conversations at Scale
Modern conversational chatbots can help companies engage prospects with personalized, contextual information at scale.
Discover smarter, more personalized engagement.