Upcoming Events & Webinars

Live Webinars:

Modernizing Employee Support with AI: Industry Trends and a Case Study

November 6 | 10:00 AM PDT, 1:00 PM EDT, 6:00 PM BST

Join Chris Savio, Senior Product Marketing Manager for Bold360 at LogMeIn, as we explore industry trends and practical implementations for knowledge management, AI and employee self-service. Topics we’ll cover include:

  • An overview of topical research conducted by HDI
  • Impacts of technology on employee support
  • A case study of an AI implementation from building the business case to deployment

 

5 Predictions for AI’s Impact on Customer Experience in 2020

November 12 | 10:00 AM PDT, 1:00 PM EDT, 6:00 PM BST

Join VentureBeat, in partnership with Bold360 by LogMeIn, for a tour of the most under- and over-hyped customer experience trends of the year, plus the best examples of how AI and CX/customer engagement made an impact in 2019. In this webinar, you’ll learn about:

  • The future of customer engagement
  • The challenges, opportunities and trends in universal accessibility
  • How digital technology and AI impacts in-store experiences
  • Finding the happy medium of personalization
  • Why privacy and security is a customer service issue

 



Events:

Forrester CX SF 2019

October 17-18, 2019 | San Francisco, CA

CX SF brings together customer experience leaders from retail, financial services, media, healthcare and more to discover, discuss and shape today’s marketing landscape. Visit the event website to learn how you can join us in San Francisco. Visit us at Booth #510 to get a live demo of Bold360!

 

Technology & Services World

October 21-23, 2019 | Las Vegas, NV

TSW is a tech conference where executives from across the technology and services industry come to talk business, expand their professional networks, and get actionable insights on the latest tech industry trends. Visit the event website to learn more about our speaking session, “Driving CX with AI for Customer Engagement to Agent Enablement.”

 

MBA Annual19

October 27-30, 2019 | Austin, TX

At MBA Annual19, real estate finance innovators and experts come together to get a pulse of the industry, expand their professional networks, and leave with actionable insights to grow their businesses. Visit us at Booth #213 to get a live demo of Bold360!

 

ICMI Contact Center Connections

October 28-30, 2019 | Chicago, IL

At ICMI Contact Center Connections, sponsored by Bold360, customer experience professionals come together to learn of all the latest and most effective contact center best practices, technologies, and leading edge tactics. Visit us at Booth #524 to get a live demo of Bold360!

 

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