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Casos de éxito | Atención al cliente

La Sociedad Americana de Compositores, Autores y Editores

BoldChat ayuda a la ASCAP a marcar el ritmo.

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Casos de éxito | IA, Interacciones con clientes

Intuit Mint Bills

Mint Bills utiliza la plataforma de autoservicio de Bold360 ai y consigue reducir casi a la mitad el volumen de llamadas del centro de asistencia telefónica

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Casos de éxito | IA, Interacciones con clientes

JustFab

JustFab Inc. utiliza Bold360 ai como solución de autoservicio para sus clientes.

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Casos de éxito | Atención al cliente, Interacciones con clientes

Kars4Kids

Kars4Kids multiplica las conversiones de donantes con BoldChat.

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Casos de éxito | IA, Interacciones con clientes

MyHeritage

92 millones de usuarios. 9 idiomas distintos. Una solución de IA.

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Casos de éxito | IA, Interacciones con clientes

Premium Credit

Premium Credit implementa la solución de autoservicio de Bold360 ai y consigue unos resultados notables en solo 3 meses.

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Casos de éxito | IA, Interacciones con clientes

RBS

Bold360 ai helped RBS completely transform their content management process in merely 6 weeks.

Casos de éxito | Interacciones con clientes, Ventas

Sullivan University

BoldChat ayuda a la Sullivan University a superar el desafío con nota.

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Casos de éxito | IA, Interacciones con clientes

Thomas Cook

Thomas Cook mejora su asistencia en todo el mundo con la solución de autoservicio de Bold360 ai.

Casos de éxito | Interacciones con clientes, Atención al cliente

Tibco

Tibco prepara las empresas para el futuro con BoldChat.

Casos de éxito | Atención al cliente, Ventas

Timberland

Timberland pisa fuerte con Bold360.

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Casos de éxito | IA, Interacciones con clientes

Grupo UK Mail

El grupo UK Mail presta un servicio más ágil y completo a su cartera de clientes en constante crecimiento.

Casos de éxito | Interacciones con clientes, Ventas

Web.com

Web.com toma las riendas de su estrategia de chat con BoldChat.

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Casos de éxito | IA, Interacciones con clientes

Webs

Webs sube el listón de su servicio de atención al cliente con la integración entre Bold360 ai y Zendesk.

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Hojas de especificaciones | Interacciones con clientes, Atención al cliente

Bold360 agent Overview

Explore the Bold360 Intelligent Customer Engagement Platform.

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Hojas de especificaciones | Interacciones con clientes, Atención al cliente, IA

Bold360 ai Overview

Explore the Bold360 Intelligent Customer Engagement Platform.

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Hojas de especificaciones | Interacciones con clientes, IA, Atención al cliente

Bold360 Overview

Bold360 is the ultimate engagement solution delivering the richest customer profiles and fastest time-to-value.

Hojas de especificaciones | Interacciones con clientes

Co-browse

Securely browse with visitors and provide a seamless customer experience.

BoldChat-for-Mobile
Hojas de especificaciones | Interacciones con clientes

How Bold360 Chat App Improves Mobile Engagement

Proactively engage visitors whenever, wherever, on any device.

3-customer-service-predictions
Seminarios web | Interacciones con clientes, Ventas

2018 Trends: 3 Customer Service Predictions

Our three predictions of how today’s most disruptive technology force will reshape the customer service landscape… for better or worse… and steps you can take to prepare.

Seminarios web | Interacciones con clientes

3 Customer Engagement Trends You Can't Ignore

We’ll share the latest trends shaping the future of service and creating the next big competitive differentiators.

Achieving-Harmony-Between-Bots-Humans
Seminarios web | Interacciones con clientes, IA, Atención al cliente

Achieving Harmony Between Bots & Humans

Learn how bots & human agents can work together to provide seamless, personalized interactions across all digital touch points.

Seminarios web | Interacciones con clientes, Ventas

Bulletproof Your Omni-Channel Strategy: Top Tips for Connecting with Today’s “Everywhere” Customer

Successful retailers now are omni-channel: they must be there with the right support wherever their customer is.

leveraging-ai-for-better-deflection-rates
Seminarios web | Interacciones con clientes, Ventas, IA

Leveraging A.I. to deliver dramatically better deflection rates

See real-world examples of where A.I. was implemented to reduce the burden on live agents and the business outcomes achieved.

customer-interaction-counts
Seminarios web | Interacciones con clientes, Atención al cliente, Prácticas recomendadas

Make Every Customer Interaction Count

Hear how companies are leveraging both agent interactions and AI solutions to deliver better outcomes in every customer interaction.

Seminarios web | Interacciones con clientes, Ventas

Mobile Customer Engagement for Retailers: How to Move from Hype to Success

Designing a top-notch mobile engagement strategy is no longer a nice-to-have – it’s essential for online retailers to be successful.

Seminarios web | Interacciones con clientes, Ventas

Mobile Engagement Matters. How Can You Stay Ahead?

For companies who make mobile engagement a priority, these mobile moments represent a massive opportunity to deliver differentiated customer experiences that delight mobile customers, earning their loyalty and share of wallet.

Seminarios web | Prácticas recomendadas, Interacciones con clientes, Atención al cliente, Ventas

Upcoming Events & Webinars

View our upcoming events and live webinars.

Infografías | Interacciones con clientes, Atención al cliente

Infographic: Deliver the Omni-Channel Support Customers Want

A recent Ovum study reveals an alarming perception gap between end consumers and contact center managers, threatening customer loyalty, sustainability and revenue growth.

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Infografías | Interacciones con clientes, Atención al cliente, Ventas

Infographic: AI Customer Service Best Practices: Actionable Steps for Implementation

There’s a lot to think about when getting started with AI, so we’ve laid our best practices out in this infographic.

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Infografías | Interacciones con clientes, Atención al cliente, Prácticas recomendadas

Infographic: Three Tips for a Better Agent Experience

Three ways to improve the agent experience which will lead to better customer outcomes.

Infografías | Prácticas recomendadas, Interacciones con clientes

5 Tips for Live Chat Supervisor & Admin Success

This ebook is a short checklist to help live chat supervisors and administrators provide superior service with live chat.

Informes de análisis | Atención al cliente, Interacciones con clientes, IA

Market Overview: Chat Solutions For Customer Service

This Forrester Research report provides an overview of the chat vendor landscape, highlighting chat capabilities and support for a broad range of use cases, as well as a decision framework for choosing the right chat solution for your needs.

Informes de análisis | Atención al cliente, Interacciones con clientes, IA

Market Overview: Chat Solutions For Customer Service

This Forrester Research report provides an overview of the chat vendor landscape, highlighting chat capabilities and support for a broad range of use cases, as well as a decision framework for choosing the right chat solution for your needs.

omni-channel-customer-care
Informes de análisis | IA

Forrester: Transform The Contact Center For Customer Service Excellence

This Forrester report summarizes the top 10 customer service trends for 2016 that businesses must pay attention to in order to deliver customer service excellence.

Informes de análisis | Interacciones con clientes, Atención al cliente

Ovum Report: Deliver the Omni-Channel Support Customers Want

This report explores consumers' growing dissatisfaction with their digital experiences and reveals contact center investments to help achieve your business goals and win the hearts and minds of today's connected customers.

Optimising-Customer-Experience
Informes de análisis | Interacciones con clientes

Optimising Customer Experience in India and Southeast Asia

This Fifth Quadrant report reveals the drivers of customer satisfaction so that organizations can invest in the appropriate resources and technologies, and better service customers to improve loyalty and advocacy.

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Vídeos | Interacciones con clientes, Atención al cliente, Ventas

Bold360 Supercharges Your Customer IQ

See how Bold360 empowers companies to reimagine their customer engagement and support across all digital channels and devices for highly personalized and intelligent interactions.

Vídeos | Atención al cliente

BoldChat Helps ASCAP Find Its Rhythm

After researching chat solutions, and conducting side-by-side evaluations of the leading vendors, ASCAP selected BoldChat by LogMeIn.

engage-smarter
Vídeos | IA, Interacciones con clientes

Bold360 Supercharges Your Customer IQ

See how Bold360 empowers companies to reimagine their customer engagement and support across all digital channels and devices for highly personalized and intelligent interactions.

Vídeos | Interacciones con clientes, Atención al cliente

Tibco Transforms Business for Tomorrow with BoldChat

Tibco chose to partner with BoldChat to boost sales and build relationships with their customers.

what-is-bold360-ai
Vídeos | IA

Bold360 Supercharges Your Customer IQ

See how Bold360 empowers companies to reimagine their customer engagement and support across all digital channels and devices for highly personalized and intelligent interactions.

3-ways-bold360-is-different-image-jpg
Documentos técnicos | Prácticas recomendadas, Interacciones con clientes, Atención al cliente

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

Live-Chat-in-Support-Environments
Documentos técnicos | Prácticas recomendadas

5 Tips for Live Chat Agent Success

This ebook is a short checklist to help agents provide superior service with live chat.

Documentos técnicos | Prácticas recomendadas

5 Tips for Live Chat Supervisor & Admin Success

This ebook is a short checklist to help live chat supervisors and administrators provide superior service with live chat.

Documentos técnicos | Interacciones con clientes, Atención al cliente

Must Know Customer Engagement Trends

This ebook explores five key trends driving businesses' customer engagement and support strategies.

idg-customer-engagement-and-support-in-a-connected-world-whitepaper-jpg
Documentos técnicos | Interacciones con clientes, Atención al cliente, Ventas

5 Tips for Live Chat Agent Success

This ebook is a short checklist to help agents provide superior service with live chat.

maximizing-customer-engagement
Documentos técnicos | Interacciones con clientes, Atención al cliente, Ventas

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

digital-engagement-challenges-image
Documentos técnicos | Prácticas recomendadas, Interacciones con clientes, Atención al cliente

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

future-customer-engagement
Documentos técnicos | Prácticas recomendadas, Interacciones con clientes, Atención al cliente

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

chatbot-whitepaper
Documentos técnicos | Interacciones con clientes, IA

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

stopzilla-logo
Casos de éxito | Atención al cliente

STOPzilla

Mejor asistencia técnica con un importante ahorro económico.

Miyachi-Unitek-Corporation
Casos de éxito | Ventas, Atención al cliente

Miyachi Unitek Corporation

Una clara mejora del servicio de atención al cliente.

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Casos de éxito | Atención al cliente

Network Contacts

Network Contacts forja una alianza estratégica para el éxito.

Casos de éxito | Ventas, Atención al cliente

Signet

Nuevos canales de comunicación entre empresas para ofrecer un servicio mejor.

Casos de éxito | Ventas, Atención al cliente

Sundance Catalog

BoldChat sustituye a Instant Service y la situación mejora al instante.

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Casos de éxito | Interacciones con clientes, Atención al cliente

Tech Mahindra

Uso de innovadores quioscos con vídeo para personalizar la asistencia de una empresa de telecomunicaciones.

Casos de éxito | Ventas, Atención al cliente

The North Face

The North Face ofrece una atención al cliente online a la altura de sus productos.