Una fuente inagotable de conocimiento.

Sumérjase en los recursos que pueden ayudarle a construir su empresa.
Aprenda a utilizar Bold360 para sacarle el máximo partido.
Filtrar por
citrix-logo-jpg
Casos de éxito |

Citrix

Bold360 permite a Citrix ofrecer una solución de autoservicio sencilla, capaz de dar respuesta a numerosas preguntas con rapidez y llegar a más clientes que nunca antes.

logmein-logo-min-jpg
Casos de éxito |

LogMeIn

LogMeIn treats employees like valued customers with Bold360.

belfius-logo-min-jpg
Casos de éxito |

Belfius Insurance

Belfius Insurance apuesta por un chatbot para ofrecer a sus clientes una mejor atención.

discount-bank-logo-jpg
Casos de éxito | IA, Interacciones con clientes, Atención al cliente

Discount Bank

La avanzada tecnología de procesamiento del lenguaje natural (NLP) de Bold360 ai permite al asistente virtual Didi establecer conversaciones naturales en hebreo, para ofrecer a los clientes un servicio personalizado.

fannie-m-logo-jpg
Casos de éxito |

Fannie Mae

Ask Poli gives customers instant answers with 24x7 self-service.

mint-logo-cs-jpg
Casos de éxito | IA, Interacciones con clientes

Intuit Mint Bills

Mint Bills utiliza la plataforma de autoservicio de Bold360 ai y consigue reducir casi a la mitad el volumen de llamadas del centro de asistencia telefónica

jenny-craig-logo-jpg
Casos de éxito | Interacciones con clientes, Atención al cliente

Jenny Craig

Apoyo individualizado a los usuarios sin complicaciones.

justfab-logo
Casos de éxito | IA, Interacciones con clientes

JustFab

JustFab Inc. utiliza Bold360 ai como solución de autoservicio para sus clientes.

kars4kids-logo-jpg
Casos de éxito | Atención al cliente, Interacciones con clientes

Kars4Kids

Kars4Kids multiplica las conversiones de donantes con BoldChat.

premium-credit-logo
Casos de éxito | IA, Interacciones con clientes

Premium Credit

Premium Credit implementa la solución de autoservicio de Bold360 ai y consigue unos resultados notables en solo 3 meses.

rbs-logo
Casos de éxito | IA, Interacciones con clientes

RBS

Bold360 ai ayudó a RBS a transformar por completo su proceso de gestión de contenidos en tan solo 6 semanas.

Casos de éxito | Interacciones con clientes, Ventas

Sullivan University

BoldChat ayuda a la Sullivan University a superar el desafío con nota.

Casos de éxito | Atención al cliente, Ventas

Timberland

Timberland pisa fuerte con Bold360.

uk-mail-logo
Casos de éxito | IA, Interacciones con clientes

Grupo UK Mail

El grupo UK Mail presta un servicio más ágil y completo a su cartera de clientes en constante crecimiento.

Casos de éxito | Interacciones con clientes, Ventas

Web.com

Web.com toma las riendas de su estrategia de chat con BoldChat.

webs-logo
Casos de éxito | IA, Interacciones con clientes

Webs

Webs sube el listón de su servicio de atención al cliente con la integración entre Bold360 ai y Zendesk.

yatra-logo-jpg
Casos de éxito | IA, Interacciones con clientes, Atención al cliente

Yatra

Más respuestas para los clientes gracias al autoservicio con IA.

zalando-logo-jpg
Casos de éxito | IA, Interacciones con clientes, Atención al cliente

Zalando

Las claves de una solución de autoservicio moderna y completa.

stopzilla-logo
Casos de éxito | Atención al cliente

STOPzilla

Mejor asistencia técnica con un importante ahorro económico.

Miyachi-Unitek-Corporation
Casos de éxito | Ventas, Atención al cliente

Miyachi Unitek Corporation

Una clara mejora del servicio de atención al cliente.

network-contacts-logo-png
Casos de éxito | Atención al cliente

Network Contacts

Network Contacts forja una alianza estratégica para el éxito.

Casos de éxito | Ventas, Atención al cliente

Signet

Nuevos canales de comunicación entre empresas para ofrecer un servicio mejor.

Casos de éxito | Ventas, Atención al cliente

Sundance Catalog

BoldChat sustituye a Instant Service y la situación mejora al instante.

tech-mahindra-png
Casos de éxito | Interacciones con clientes, Atención al cliente

Tech Mahindra

Uso de innovadores quioscos con vídeo para personalizar la asistencia de una empresa de telecomunicaciones.

Casos de éxito | Ventas, Atención al cliente

The North Face

The North Face ofrece una atención al cliente online a la altura de sus productos.

Casos de éxito | Atención al cliente

La Sociedad Americana de Compositores, Autores y Editores

BoldChat ayuda a la ASCAP a marcar el ritmo.

bold360-engage-smarter-resource-jpg
Hojas de especificaciones | Interacciones con clientes, IA, Atención al cliente

AI for Front-line Employees

Learn how Bold360 can make your front-line teams more efficient.

ai-cheat-sheet-jpg
Hojas de especificaciones | Interacciones con clientes, Atención al cliente

Artificial Intelligence (AI) Terms & Glossary

Bold360 has you covered with a glossary of AI terms you need to know.

bold360-overview-image
Hojas de especificaciones | Interacciones con clientes, IA, Atención al cliente

Bold360 Overview

Learn why our customers choose Bold360 for customer engagement.

bold360-engage-smarter-resource-jpg
Hojas de especificaciones | Interacciones con clientes, IA, Atención al cliente

Integrate the Power of AI with Omni-Channel Engagement

Learn how Bold360 leverages artificial intelligence (AI) and natural language understanding (NLU) to make every customer interaction more personalized and contextual.

bold360-engage-smarter-resource-jpg
Hojas de especificaciones | Interacciones con clientes, Atención al cliente

Payment Card Industry Data Security Standard (PCI DSS) Compliance

Bold360 software is compliant with the core principles of PCI DSS, and recommends two distinct methods for PCI DSS compliance to companies using our software.

bold360-engage-smarter-resource-jpg
Hojas de especificaciones | Interacciones con clientes, Atención al cliente

Proactive AI: Stop Waiting and Start Engaging

Enable delivery of personalized messages to website visitors throughout the entire customer journey, from lead generation and customer acquisition, through conversion, and into post-sale support.

bold360-engage-smarter-resource-jpg
Hojas de especificaciones | Interacciones con clientes, IA, Atención al cliente

Bold360 Suite Overview

See the Suite Overview Brochure to learn how Bold360 delivers this value to your business.

bold360-engage-smarter-resource-jpg
Hojas de especificaciones | IA

Employee Support

Modernize how you support employees for a more productive workforce.

Hojas de especificaciones | Interacciones con clientes

Co-browsing with Confidence

Bold360’s co-browse solution is designed to provide a simple, more direct way to deliver effective customer support.

bold360-engage-smarter-resource-jpg
Hojas de especificaciones | Interacciones con clientes

Multilingual Chatbots and Live Agents

With a global chatbot and integrated translations, you can expand your business without expanding your costs.

zendesk-logo-new-min-jpg
Hojas de especificaciones | Interacciones con clientes

Zendesk Integration for Ticket Management

Learn how to get the most out of your existing Zendesk ticketing system.

Email-Managment
Hojas de especificaciones | Interacciones con clientes

Email Management Made Simple

Learn how you can improve agent efficiency with a streamlined workflow.

BoldChat-for-Mobile
Hojas de especificaciones | Interacciones con clientes

Optimize Engagement with our Mobile SDK

Bold360’s mobile Software Development Kit (SDK) enables businesses to embed chat in their native iOS and Android applications, creating a seamless engagement experience for their customers.

harmony-between-bots-and-humans-webinar-jpg
Seminarios web | IA, Interacciones con clientes, Atención al cliente

Achieving Harmony Between Bots & Humans with the New Bold360

Watch this webinar to learn 7 capabilities that your AI-powered customer experience solution should deliver.

ai-in-customer-service-webinar-jpg
Seminarios web | IA, Interacciones con clientes, Atención al cliente

AI's Progression into Customer Service

Hear from leading CX executives as they discuss the value Artificial Intelligence brings to the table.

customer-engagement-webinar-image-jpg
Seminarios web | IA, Interacciones con clientes, Ventas

Are You Wasting Money With Your Approach to Customer Engagement

Learn about the ROI of customer acquisition vs. retention, and why you should shop for a solution that helps you throughout the entire customer lifecycle.

be-proactive-ai-image-jpg
Seminarios web | IA, Interacciones con clientes, Ventas

Be Proactive Engaging Customers with AI

Learn how to collect more qualified leads, increase revenue, and reduce support costs with a single customer engagement solution.

ai-to-agent-gap-webinar-jpg
Seminarios web | IA, Interacciones con clientes, Atención al cliente

Bridging the AI to Agent Gap

Learn about bridging the gap and establishing harmony between chatbots and customer service agents.

chatbots-and-customer-service-webinar-jpg
Seminarios web | IA, Interacciones con clientes, Atención al cliente

Chatbots and the Next Evolution of Customer Service

Learn how to avoid common chatbot mistakes and choose a solution that helps you, your customers, and your support agents.

customer-engagement-webinar-jpg
Seminarios web | Interacciones con clientes, IA, Atención al cliente

Customer Engagement: How Do You Stack Up

Get a deep dive into what the maturity model reveals about your organization, and how improving your score can deliver more revenue.

business-needs-digital-transformation-webinar-jpg
Seminarios web | IA, Interacciones con clientes, Atención al cliente

Customer Experience Leaders vs. Laggards: Why Your Business Needs Digital Transformation

Explore how organizations can leverage multiple digital channels and new technologies to improve the customer experience and how to implement an enterprise-wide focus on digital transformation.

webinar-exceptional-service-jpg
Seminarios web | IA, Interacciones con clientes, Ventas

Exceptional Service, Exceptional Results: 4 Principles for Building the Ultimate Customer Service Experience

An outline of 4 principles to guide your CX strategy and help you build the ultimate customer service experience.

forrester-customer-engagement-webinar-jpg
Seminarios web | IA, Interacciones con clientes, Atención al cliente

Forrester Webinar: Maximizing Customer Engagement for Maximum Revenue Growth

See an overview of the Forrester Customer Engagement Maturity Model and the four distinct Profiles of Engagement.

impact-on-chatbots-and-ai-webinar-jpg
Seminarios web | IA, Interacciones con clientes, Atención al cliente

Impact of Chatbots and AI on the Customer Journey

Bold360 partnered with leading independent research firm Vanson Bourne to conduct a global survey of business decision-makers and consumers to determine what CX looks like today and opportunity for to improve.

chatbot-miss-the-mark-webinar-jpg
Seminarios web | Interacciones con clientes, IA, Atención al cliente

"I'm Sorry, I Didn't Understand That." Why Most Chatbots Miss the Mark

Find out why most chatbots today miss the mark, and how businesses can be sure to avoid choosing a chatbot that’s not up to the task.

webinar-year-of-the-human-jpg
Seminarios web | IA, Interacciones con clientes, Ventas

Is 2019 the Year of the Human?

Get an in-depth look at the difference between intelligence and cognition, and what this means for the future of human customer support.

ai-delivers-better-deflection-rates-webinar-jpg
Seminarios web | IA, Interacciones con clientes, Atención al cliente

Leveraging AI to Deliver Dramatically Better Deflection Rates

Learn how companies are currently thinking about, and measuring, deflection rates across their customer service interactions.

more-than-just-chatbots-webinar-jpg
Seminarios web | IA, Interacciones con clientes, Atención al cliente

More Than Just Chatbots: Fueling Efficiency In Your Business with AI

Learn how AI can work with your customer support agents to make their lives easier, and how administrators can leverage technology to more efficiently manage content.

customer-journey-webinar-jpg
Seminarios web | IA, Interacciones con clientes, Atención al cliente

One Solution for the Complete Customer Journey

Learn about the ROI of customer acquisition vs. retention, and why you should shop for a solution that helps you throughout the entire customer lifecycle..

fs-webinar-jpg
Seminarios web | IA, Interacciones con clientes, Ventas

The Next Evolution of Customer Engagement for Financial Services

With the financial services industry moving more and more towards mobile and digital engagement, we will share best practices that other organizations have adopted to stay ahead of the pack.

digital-transformation-image-jpg
Seminarios web | IA, Interacciones con clientes, Ventas

The Risks and Rewards of Digital Transformation: Bets You Can’t Afford Not to Make

Uncover how you can move your business up the maturity curve, deliver exceptional customer experiences, and reap the rewards in NPS and revenue that your competitors may already be realizing.

employee-bot-infographic-jpg
Infografías | IA

Infographic: 5 IT Challenges Bots Solve and The Impact on Company Performance

Removing these simple tasks from an employee’s day frees them up for higher-level work.

infographic-customer-experience-jpg
Infografías | Interacciones con clientes, Atención al cliente, IA

Infographic: 7 Myths of Customer Experience

See what 850 business leaders and 4,500 consumers think about CX today and how you can use these learnings to improve your own processes.

bot-agent-image-jpg
Infografías | Interacciones con clientes, Atención al cliente, IA

Infographic: AI and Agent Harmony - The Customer Experience Advantage

See how everyone wins when agents and AI work in harmony with Bold360.

ai-service-infographic-jpg
Infografías | Interacciones con clientes, Atención al cliente, Ventas

Infographic: AI Customer Service Best Practices: Actionable Steps for Implementation

There’s a lot to think about when getting started with AI, so we’ve laid our best practices out in this infographic.

bad-customer-service-jpg
Infografías | IA, Interacciones con clientes, Atención al cliente

Infographic: Americans Can't Stand Bad Customer Service

Check out this infographic to see what crazy things people would rather do than wait on hold.

ai-infographic-image-jpg
Infografías | IA, Interacciones con clientes, Atención al cliente

Infographic: Are You Wasting Money with Your Approach to Customer Engagement?

Take our quiz to find out if you’re spending in the wrong places or leaving money on the table.

b2b-chatbot-leads-jpg
Infografías | Interacciones con clientes, Atención al cliente, Ventas

Infographic: Chatbots for B2B Lead Generation: Win B2B Leads Online with Personalized Conversations

See the difference chatbots can make in the B2B buying journey.

ai-happy-infographic-image-jpg
Infografías | Interacciones con clientes, Atención al cliente, IA

Infographic: Conversational AI Solutions - The Happy Medium with Bold360

With so many AI solutions out there, how do you choose one that’s right for your business?

proactive-chatbots-online-shopping-jpg
Infografías | Interacciones con clientes, Atención al cliente, Ventas

Infographic: Proactive Chatbots Give Online Shoppers the Kind of Support They Prefer

LogMeIn surveyed over 1,000 US consumers who frequently shop online to better understand their habits and preferences.

customer-experience-infographic-jpg
Infografías | Interacciones con clientes, Atención al cliente, IA

Infographic: Take a Modern Approach to Customer Experience

Dive into this infographic to learn about some gaps in front-line employee tools and how businesses can start to address these areas.

3-agent-tips-customer-service-jpg
Infografías | Interacciones con clientes, Atención al cliente, Prácticas recomendadas

Infographic: Three Tips for a Better Agent Experience

Three ways to improve the agent experience which will lead to better customer outcomes.

aberdeen-logo-jpg
Informes de análisis | Atención al cliente, Interacciones con clientes, IA, Prácticas recomendadas

Aberdeen Research Report - AI in the Contact Center

This Knowledge Brief outlines how service leaders across the Fortune 1000 educate themselves on how AI can help transform their activities.

vanson-bourne-logo-jpg
Informes de análisis | Atención al cliente, Interacciones con clientes, IA

AI Customer Experience Report: Impact of Chatbots and AI on the Customer Journey

See how your CX processes compares in this global survey to business leaders and consumers.

ovum-logo-min-jpg
Informes de análisis | Interacciones con clientes, IA, Prácticas recomendadas

Empowering Your Frontline Employees and Agents - Leveraging Intelligent Tools for Maximum Impact

Bold360 partnered with Ovum Research in 2019 to conduct a global survey to better understand just how prepared customer-facing employees are to deal with rising customer expectations.

Informes de análisis | Interacciones con clientes, IA, Prácticas recomendadas

Forrester Report: Leverage AI To Drive Measurable Improvements And Move Your Customer Experience To The Top (Executive Summary)

Bold360 teamed up with Forrester Consulting to survey global businesses and measure the benefits of providing good customer experiences.

Informes de análisis | Interacciones con clientes, IA, Prácticas recomendadas

Forrester Report: Build Competitive Advantage Through Customer Engagement and AI

Bold360 teamed up with Forrester Research to measure the benefits of providing good customer experiences.

vanson-bourne-logo-jpg
Informes de análisis | Atención al cliente, Interacciones con clientes, IA

Impact of Chatbots and AI on the Customer Journey - North America Executive Summary

See how your CX processes compares in this global survey to business leaders and consumers.

hdi-logo-jpg
Informes de análisis | Interacciones con clientes, IA

The State of User-Facing Knowledge and Knowledge Management

This report is packed with findings about the current knowledge management landscape — and insight on how it’s changing.

omni-channel-customer-care
Informes de análisis | IA

Aberdeen Research Report: Omni-Channel Engagement – How to Deliver Context-Driven Experiences

Best-in-Class firms are differentiating themselves by orchestrating interactions across all channels to deliver a seamless, personalized customer experience.

helpdesk-hr-jpg
Vídeos | IA

Bold360 Helpdesk for HR Departments

Bold360 Helpdesk modernizes the way your HR team supports employees, allowing them to find answers to common questions via an intelligent search or a conversational chatbot.

helpdesk-it-jpg
Vídeos | IA

Bold360 Helpdesk for IT Departments

With Bold360 Helpdesk, employees can easily find answers to common IT questions via an intelligent search or a conversational chatbot.

helpdesk-overview-jpg
Vídeos | IA

Bold360 Helpdesk Overview

Bold360 Helpdesk breaks the support cycle and transforms your internal HR and IT support.

knowledge-base-software-image-jpg
Vídeos | IA, Atención al cliente, Interacciones con clientes

Bold360's Building a Knowledge Base

With Bold360, building your knowledge base is quick and painless, so AI can start helping right away.

bold360-integrations-image-jpg
Vídeos | IA, Atención al cliente, Interacciones con clientes

Bold360's Integrations

Our solution can integrate with all of your 3rd party systems, like CRMs, billing tools, and order management systems, so you can show your customers information that matters to them.

reporting-and-analytics-image-jpg
Vídeos | IA, Atención al cliente, Interacciones con clientes

Bold360's Reporting and Analytics

With Bold360, you have control over every rule and setting, so you can make any changes that you see fit to improve your business metrics.

human-to-agent-image-jpg
Vídeos | IA, Atención al cliente, Interacciones con clientes

Bold360's Routing to a Human Agent

Bold360’s customer engagement solution makes the transition from chatbot to human agent a completely seamless experience.

self-service-chatbot-image-jpg
Vídeos | IA, Atención al cliente

Bold360's Self-service Chatbot

With Bold360’s self-service chatbot, customers can simply ask what they’re looking for, and the answer will be presented to them.

supercharge-customer-iq-jpg
Vídeos | Interacciones con clientes, Atención al cliente, Ventas

Bold360 Supercharges Your Customer IQ

See how Bold360 empowers companies to reimagine their customer engagement and support across all digital channels and devices for highly personalized and intelligent interactions.

Vídeos | Atención al cliente

BoldChat Helps ASCAP Find Its Rhythm

After researching chat solutions, and conducting side-by-side evaluations of the leading vendors, ASCAP selected BoldChat by LogMeIn.

conversational-designer-jpg
Vídeos | IA, Atención al cliente, Interacciones con clientes

Conversational Designer

Our Conversational Designer helps non-technical users quickly convert data source files into dynamic conversations with multiple questions and answers.

engage-smarter
Vídeos | IA, Interacciones con clientes

Engage Smarter with Bold360 ai: The Power of Harmony between Bots and Humans

Bold360 ai helps you deliver better customer experiences — no matter the problem, location or device.

fannie-m-logo-jpg
Vídeos | IA, Atención al cliente, Interacciones con clientes

Fannie Mae's Ask Poli

Ask Poli gives customers instant answers with 24x7 self-service.

what-is-bold360-ai
Vídeos | IA

What is Bold360 ai?

Bold360 ai uses Natural Language Understanding to start learning your customers’ needs from the very first interaction.

3-ways-bold360-is-different-image-jpg
Documentos técnicos | Prácticas recomendadas, Interacciones con clientes, Atención al cliente

3 Ways Bold360 is Different

Bold360 delivers an exceptional customer experience, which not only differentiates your business from competition, but also drives repeat purchases and revenue growth.

chat-agent-productivity-whitepaper-jpg
Documentos técnicos | Prácticas recomendadas, Interacciones con clientes, Atención al cliente

How to Maximize Agent Productivity to Drive Results

Learn about the two main problems customer support agents face, and three steps you can take to make your agents' lives easier, deliver higher customer satisfaction, and drive better business results.

b2b-lead-gen-image-jpg
Documentos técnicos | Ventas, Interacciones con clientes, IA

Chatbots for B2B Lead Generation: How to Deliver Personalized Conversations at Scale

Modern conversational chatbots can help companies engage prospects with personalized, contextual information at scale.

ai-technology-whitepaper-jpg
Documentos técnicos | Prácticas recomendadas, Interacciones con clientes, Atención al cliente

Conversational AI Solutions - The Happy Medium with Bold360

Learn about the landscape of AI-powered customer support tools, and what you need to look for in a vendor.

chatbot-whitepaper
Documentos técnicos | Interacciones con clientes, IA

Engage Proactively with AI Across the Customer Journey to Deliver Operational Efficiency and a Superior CX

learn about the ROI of customer acquisition vs. retention, and why you should use a single engagement solution for acquisition, sales, and support.

survey-results-image-jpg
Documentos técnicos | Ventas, Interacciones con clientes, IA

Survey Results: Customer Expectations and Experiences with Online Shopping

Download this whitepaper to read insights into the current state of consumers’ online experiences, and clues as to what the future of online shopping might become.

future-customer-engagement
Documentos técnicos | Prácticas recomendadas, Interacciones con clientes, Atención al cliente

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

chatbot-whitepaper
Documentos técnicos | Interacciones con clientes, IA

The Next Evolution of Chatbots: How to Ensure a Bold Bot Future

Tips to ensure your chatbot implementation is a success.