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Casos de éxito | IA, Interacciones con clientes, Atención al cliente

Discount Bank

La avanzada tecnología de procesamiento del lenguaje natural (NLP) de Bold360 ai permite al asistente virtual Didi establecer conversaciones naturales en hebreo, para ofrecer a los clientes un servicio personalizado.

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Casos de éxito | IA, Interacciones con clientes

Intuit Mint Bills

Mint Bills utiliza la plataforma de autoservicio de Bold360 ai y consigue reducir casi a la mitad el volumen de llamadas del centro de asistencia telefónica

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Casos de éxito | IA, Interacciones con clientes

JustFab

JustFab Inc. utiliza Bold360 ai como solución de autoservicio para sus clientes.

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Casos de éxito | Atención al cliente, Interacciones con clientes

Kars4Kids

Kars4Kids multiplica las conversiones de donantes con BoldChat.

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Casos de éxito | IA, Interacciones con clientes

MyHeritage

92 millones de usuarios. 9 idiomas distintos. Una solución de IA.

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Casos de éxito | IA, Interacciones con clientes

Premium Credit

Premium Credit implementa la solución de autoservicio de Bold360 ai y consigue unos resultados notables en solo 3 meses.

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Casos de éxito | IA, Interacciones con clientes

RBS

Bold360 ai ayudó a RBS a transformar por completo su proceso de gestión de contenidos en tan solo 6 semanas.

Casos de éxito | Interacciones con clientes, Ventas

Sullivan University

BoldChat ayuda a la Sullivan University a superar el desafío con nota.

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Casos de éxito | IA, Interacciones con clientes

Thomas Cook

Thomas Cook mejora su asistencia en todo el mundo con la solución de autoservicio de Bold360 ai.

Casos de éxito | Interacciones con clientes, Atención al cliente

Tibco

Tibco prepara las empresas para el futuro con BoldChat.

Casos de éxito | Atención al cliente, Ventas

Timberland

Timberland pisa fuerte con Bold360.

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Casos de éxito | IA, Interacciones con clientes

Grupo UK Mail

El grupo UK Mail presta un servicio más ágil y completo a su cartera de clientes en constante crecimiento.

Casos de éxito | Interacciones con clientes, Ventas

Web.com

Web.com toma las riendas de su estrategia de chat con BoldChat.

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Casos de éxito | IA, Interacciones con clientes

Webs

Webs sube el listón de su servicio de atención al cliente con la integración entre Bold360 ai y Zendesk.

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Casos de éxito | IA, Interacciones con clientes, Atención al cliente

Zalando

Las claves de una solución de autoservicio moderna y completa.

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Casos de éxito | Atención al cliente

STOPzilla

Mejor asistencia técnica con un importante ahorro económico.

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Casos de éxito | Ventas, Atención al cliente

Miyachi Unitek Corporation

Una clara mejora del servicio de atención al cliente.

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Casos de éxito | Atención al cliente

Network Contacts

Network Contacts forja una alianza estratégica para el éxito.

Casos de éxito | Ventas, Atención al cliente

Signet

Nuevos canales de comunicación entre empresas para ofrecer un servicio mejor.

Casos de éxito | Ventas, Atención al cliente

Sundance Catalog

BoldChat sustituye a Instant Service y la situación mejora al instante.

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Casos de éxito | Interacciones con clientes, Atención al cliente

Tech Mahindra

Uso de innovadores quioscos con vídeo para personalizar la asistencia de una empresa de telecomunicaciones.

Casos de éxito | Ventas, Atención al cliente

The North Face

The North Face ofrece una atención al cliente online a la altura de sus productos.

Casos de éxito | Atención al cliente

La Sociedad Americana de Compositores, Autores y Editores

BoldChat ayuda a la ASCAP a marcar el ritmo.

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Hojas de especificaciones | Interacciones con clientes, Atención al cliente

Bold360 agent Overview

Explore the Bold360 Intelligent Customer Engagement Platform.

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Hojas de especificaciones | Interacciones con clientes, Atención al cliente, IA

Bold360 ai Overview

Explore the Bold360 Intelligent Customer Engagement Platform.

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Hojas de especificaciones | Interacciones con clientes, IA, Atención al cliente

Bold360 Overview

Bold360 is the ultimate engagement solution delivering the richest customer profiles and fastest time-to-value.

Hojas de especificaciones | Interacciones con clientes

Co-browse

Securely browse with visitors and provide a seamless customer experience.

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Hojas de especificaciones | Interacciones con clientes

How Bold360 Chat App Improves Mobile Engagement

Proactively engage visitors whenever, wherever, on any device.

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Seminarios web | IA, Interacciones con clientes, Atención al cliente

Achieving Harmony Between Bots & Humans with the New Bold360

Watch this webinar to learn 7 capabilities that your AI-powered customer experience solution should deliver.

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Seminarios web | IA, Interacciones con clientes, Atención al cliente

AI's Progression into Customer Service

Hear from leading CX executives as they discuss the value Artificial Intelligence brings to the table.

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Seminarios web | IA, Interacciones con clientes, Atención al cliente

Bridging the AI to Agent Gap

Learn about bridging the gap and establishing harmony between chatbots and customer service agents.

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Seminarios web | IA, Interacciones con clientes, Atención al cliente

Chatbots and the Next Evolution of Customer Service

Learn how to avoid common chatbot mistakes and choose a solution that helps you, your customers, and your support agents.

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Seminarios web | Interacciones con clientes, IA, Atención al cliente

Customer Engagement: How Do You Stack Up

Get a deep dive into what the maturity model reveals about your organization, and how improving your score can deliver more revenue.

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Seminarios web | IA, Interacciones con clientes, Atención al cliente

Customer Experience Leaders vs. Laggards: Why Your Business Needs Digital Transformation

Explore how organizations can leverage multiple digital channels and new technologies to improve the customer experience and how to implement an enterprise-wide focus on digital transformation.

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Seminarios web | IA, Interacciones con clientes, Atención al cliente

Forrester Webinar: Maximizing Customer Engagement for Maximum Revenue Growth

See an overview of the Forrester Customer Engagement Maturity Model and the four distinct Profiles of Engagement.

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Seminarios web | Interacciones con clientes, IA, Atención al cliente

"I'm Sorry, I Didn't Understand That." Why Most Chatbots Miss the Mark

Find out why most chatbots today miss the mark, and how businesses can be sure to avoid choosing a chatbot that’s not up to the task.

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Seminarios web | IA, Interacciones con clientes, Atención al cliente

Leveraging AI to Deliver Dramatically Better Deflection Rates

Learn how companies are currently thinking about, and measuring, deflection rates across their customer service interactions.

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Seminarios web | IA, Interacciones con clientes, Atención al cliente

More Than Just Chatbots: Fueling Efficiency In Your Business with AI

Learn how AI can work with your customer support agents to make their lives easier, and how administrators can leverage technology to more efficiently manage content.

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Seminarios web | IA, Interacciones con clientes, Atención al cliente

More Than Just Chatbots: How AI Can Make Your Agents and Your Business More Efficient

Learn how AI can work with your customer support agents to make their lives easier, and how administrators can leverage technology to more efficiently manage content.

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Seminarios web | IA, Interacciones con clientes, Atención al cliente

One Solution for the Complete Customer Journey

Learn about the ROI of customer acquisition vs. retention, and why you should shop for a solution that helps you throughout the entire customer lifecycle..

Seminarios web | Prácticas recomendadas, Interacciones con clientes, Atención al cliente, Ventas

Upcoming Events & Webinars

View our upcoming events and live webinars.

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Infografías | Interacciones con clientes, Atención al cliente, IA

Infographic: 7 Myths of Customer Experience

See what 850 business leaders and 4,500 consumers think about CX today and how you can use these learnings to improve your own processes.

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Infografías | Interacciones con clientes, Atención al cliente, Ventas

Infographic: AI Customer Service Best Practices: Actionable Steps for Implementation

There’s a lot to think about when getting started with AI, so we’ve laid our best practices out in this infographic.

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Infografías | Interacciones con clientes, Atención al cliente, Prácticas recomendadas

Infographic: Three Tips for a Better Agent Experience

Three ways to improve the agent experience which will lead to better customer outcomes.

Infografías | Prácticas recomendadas, Interacciones con clientes

5 Tips for Live Chat Supervisor & Admin Success

This ebook is a short checklist to help live chat supervisors and administrators provide superior service with live chat.

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Informes de análisis | Atención al cliente, Interacciones con clientes, IA

LogMeIn 2018 AI Customer Experience Report: Impact of Chatbots and AI on the Customer Journey

See how your CX processes compares in this global survey to business leaders and consumers.

Informes de análisis | Atención al cliente, Interacciones con clientes, IA

Market Overview: Chat Solutions For Customer Service

This Forrester Research report provides an overview of the chat vendor landscape, highlighting chat capabilities and support for a broad range of use cases, as well as a decision framework for choosing the right chat solution for your needs.

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Informes de análisis | Atención al cliente, Interacciones con clientes, IA

Impact of Chatbots and AI on the Customer Journey - North America Executive Summary

See how your CX processes compares in this global survey to business leaders and consumers.

Informes de análisis | Atención al cliente, Interacciones con clientes, IA

Market Overview: Chat Solutions For Customer Service

This Forrester Research report provides an overview of the chat vendor landscape, highlighting chat capabilities and support for a broad range of use cases, as well as a decision framework for choosing the right chat solution for your needs.

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Informes de análisis | IA

Forrester: Transform The Contact Center For Customer Service Excellence

This Forrester report summarizes the top 10 customer service trends for 2016 that businesses must pay attention to in order to deliver customer service excellence.

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Vídeos | Interacciones con clientes, Atención al cliente, Ventas

Bold360 Supercharges Your Customer IQ

See how Bold360 empowers companies to reimagine their customer engagement and support across all digital channels and devices for highly personalized and intelligent interactions.

Vídeos | Atención al cliente

BoldChat Helps ASCAP Find Its Rhythm

After researching chat solutions, and conducting side-by-side evaluations of the leading vendors, ASCAP selected BoldChat by LogMeIn.

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Vídeos | IA, Interacciones con clientes

Bold360 Supercharges Your Customer IQ

See how Bold360 empowers companies to reimagine their customer engagement and support across all digital channels and devices for highly personalized and intelligent interactions.

Vídeos | Interacciones con clientes, Atención al cliente

Tibco Transforms Business for Tomorrow with BoldChat

Tibco chose to partner with BoldChat to boost sales and build relationships with their customers.

what-is-bold360-ai
Vídeos | IA

Bold360 Supercharges Your Customer IQ

See how Bold360 empowers companies to reimagine their customer engagement and support across all digital channels and devices for highly personalized and intelligent interactions.

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Documentos técnicos | Prácticas recomendadas, Interacciones con clientes, Atención al cliente

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

Live-Chat-in-Support-Environments
Documentos técnicos | Prácticas recomendadas

5 Tips for Live Chat Agent Success

This ebook is a short checklist to help agents provide superior service with live chat.

Documentos técnicos | Prácticas recomendadas

5 Tips for Live Chat Supervisor & Admin Success

This ebook is a short checklist to help live chat supervisors and administrators provide superior service with live chat.

Documentos técnicos | Interacciones con clientes, Atención al cliente

Must Know Customer Engagement Trends

This ebook explores five key trends driving businesses' customer engagement and support strategies.

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Documentos técnicos | Prácticas recomendadas, Interacciones con clientes, Atención al cliente

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

idg-customer-engagement-and-support-in-a-connected-world-whitepaper-jpg
Documentos técnicos | Interacciones con clientes, Atención al cliente, Ventas

5 Tips for Live Chat Agent Success

This ebook is a short checklist to help agents provide superior service with live chat.

digital-engagement-challenges-image
Documentos técnicos | Prácticas recomendadas, Interacciones con clientes, Atención al cliente

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

future-customer-engagement
Documentos técnicos | Prácticas recomendadas, Interacciones con clientes, Atención al cliente

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

chatbot-whitepaper
Documentos técnicos | Interacciones con clientes, IA

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.