Jede Menge Wissen an einem Ort.

Lassen Sie sich von unseren Ressourcen inspirieren, um das volle Potential
von Bold360 auszuschöpfen und Ihr Unternehmen auszubauen.
Filtern nach
discount-bank-logo-jpg
Fallstudien | Künstliche Intelligenz, Kundenkommunikation, Kundenservice

Discount Bank

Dank der hochentwickelten NLP-Technologie von Bold360 ai, die natürliche Sprache – in diesem Fall Hebräisch – verarbeiten kann, kann die virtuelle Assistentin „Didi“ natürliche Dialoge führen und Kunden so einen personalisierten Service bieten.

intuit-logo
Fallstudien | Künstliche Intelligenz, Kundenkommunikation

Intuit Mint Bills

Mint Bills konnte die Anzahl der Callcenter-Anfragen durch die Einführung der Self-Service-Plattform Bold360 ai um fast die Hälfte reduzieren.

justfab-logo
Fallstudien | Künstliche Intelligenz, Kundenkommunikation

JustFab

JustFab Inc. hilft seinen Kunden mit Bold360 ai, selbst Hilfe zu finden.

kars4kids-logo-jpg
Fallstudien | Kundenservice, Kundenkommunikation

Kars4Kids

Kars4Kids fährt die Anzahl der Spenden mit BoldChat in die Höhe.

myheritage-logo
Fallstudien | Künstliche Intelligenz, Kundenkommunikation

MyHeritage

92 Millionen Benutzer. 9 verschiedene Sprachen. Eine KI-gestützte Lösung.

premium-credit-logo
Fallstudien | Künstliche Intelligenz, Kundenkommunikation

Premium Credit

Premium Credit verzeichnete bereits drei Monate nach der Einführung der Self-Service-Lösung Bold360 ai ausgezeichnete Ergebnisse.

rbs-logo
Fallstudien | Künstliche Intelligenz, Kundenkommunikation

RBS

Bold360 ai half der RBS, ihren Content-Management-Prozess in nur sechs Wochen komplett umzugestalten.

Fallstudien | Kundenkommunikation, Verkauf und Vertrieb

Sullivan University

BoldChat verhilft der Sullivan University zu guten Noten.

thomas-cook-logo
Fallstudien | Künstliche Intelligenz, Kundenkommunikation

Thomas Cook

Thomas Cook optimiert seinen Support rund um den Globus mit der Self-Service-Lösung Bold360 ai.

Fallstudien | Kundenkommunikation, Kundenservice

Tibco

Tibco rüstet sich mit BoldChat für die Zukunft.

Fallstudien | Kundenservice, Verkauf und Vertrieb

Timberland

Timberland ist mit Bold360 immer einige Schritte voraus.

uk-mail-logo
Fallstudien | Künstliche Intelligenz, Kundenkommunikation

UK Mail

UK Mail beliefert seinen ständig wachsenden Kundenstamm mit einem besseren und schnelleren Service.

Fallstudien | Kundenkommunikation, Verkauf und Vertrieb

Web.com

Web.com übernimmt mit BoldChat die Kontrolle über seine Chatstrategie.

webs-logo
Fallstudien | Künstliche Intelligenz, Kundenkommunikation

Webs

Webs hebt seinen Kundenservice mit der Integration von Bold360 ai und Zendesk auf die nächste Stufe.

zalando-logo-jpg
Fallstudien | Künstliche Intelligenz, Kundenkommunikation, Kundenservice

Zalando

Eine moderne und erkenntnisreiche Self-Service-Lösung – noch dazu perfekt konfektioniert.

stopzilla-logo
Fallstudien | Kundenservice

STOPzilla

Besserer Support für weniger Geld.

Miyachi-Unitek-Corporation
Fallstudien | Verkauf und Vertrieb, Kundenservice

Miyachi Unitek Corporation

Eine bessere Art, seine Kunden zu betreuen.

network-contacts-logo-png
Fallstudien | Kundenservice

Network Contacts

Network Contacts vernetzt sich mit strategischen Partnern für den Erfolg.

Fallstudien | Verkauf und Vertrieb, Kundenservice

Signet

Neue B2B-Kommunikationskanäle verbessern die Betreuung der Firmenkunden.

Fallstudien | Verkauf und Vertrieb, Kundenservice

Sundance Catalog

BoldChat löst Instant Service ab und verbessert den Kundenservice sofort.

tech-mahindra-png
Fallstudien | Kundenkommunikation, Kundenservice

Tech Mahindra

Persönlicherer Support von Telekomkunden durch innovative Videoterminals.

Fallstudien | Verkauf und Vertrieb, Kundenservice

The North Face

Der Online-Kundenservice von The North Face steht seinen Produkten in nichts nach.

Fallstudien | Kundenservice

American Society of Composers, Authors and Publishers

BoldChat hilft der ASCAP, ihren Rhythmus zu finden.

bold360-overview-jpg
Datenblätter | Kundenkommunikation, Kundenservice

Bold360 agent Overview

Explore the Bold360 Intelligent Customer Engagement Platform.

bold360-ai-overview
Datenblätter | Kundenkommunikation, Kundenservice, Künstliche Intelligenz

Bold360 ai Overview

Explore the Bold360 Intelligent Customer Engagement Platform.

bold360-overview-image
Datenblätter | Kundenkommunikation, Künstliche Intelligenz, Kundenservice

Bold360 Overview

Bold360 is the ultimate engagement solution delivering the richest customer profiles and fastest time-to-value.

Datenblätter | Kundenkommunikation

Co-browse

Securely browse with visitors and provide a seamless customer experience.

BoldChat-for-Mobile
Datenblätter | Kundenkommunikation

How Bold360 Chat App Improves Mobile Engagement

Proactively engage visitors whenever, wherever, on any device.

harmony-between-bots-and-humans-webinar-jpg
Webinare | Künstliche Intelligenz, Kundenkommunikation, Kundenservice

Achieving Harmony Between Bots & Humans with the New Bold360

Watch this webinar to learn 7 capabilities that your AI-powered customer experience solution should deliver.

ai-in-customer-service-webinar-jpg
Webinare | Künstliche Intelligenz, Kundenkommunikation, Kundenservice

AI's Progression into Customer Service

Hear from leading CX executives as they discuss the value Artificial Intelligence brings to the table.

ai-to-agent-gap-webinar-jpg
Webinare | Künstliche Intelligenz, Kundenkommunikation, Kundenservice

Bridging the AI to Agent Gap

Learn about bridging the gap and establishing harmony between chatbots and customer service agents.

chatbots-and-customer-service-webinar-jpg
Webinare | Künstliche Intelligenz, Kundenkommunikation, Kundenservice

Chatbots and the Next Evolution of Customer Service

Learn how to avoid common chatbot mistakes and choose a solution that helps you, your customers, and your support agents.

customer-engagement-webinar-jpg
Webinare | Kundenkommunikation, Künstliche Intelligenz, Kundenservice

Customer Engagement: How Do You Stack Up

Get a deep dive into what the maturity model reveals about your organization, and how improving your score can deliver more revenue.

business-needs-digital-transformation-webinar-jpg
Webinare | Künstliche Intelligenz, Kundenkommunikation, Kundenservice

Customer Experience Leaders vs. Laggards: Why Your Business Needs Digital Transformation

Explore how organizations can leverage multiple digital channels and new technologies to improve the customer experience and how to implement an enterprise-wide focus on digital transformation.

forrester-customer-engagement-webinar-jpg
Webinare | Künstliche Intelligenz, Kundenkommunikation, Kundenservice

Forrester Webinar: Maximizing Customer Engagement for Maximum Revenue Growth

See an overview of the Forrester Customer Engagement Maturity Model and the four distinct Profiles of Engagement.

chatbot-miss-the-mark-webinar-jpg
Webinare | Kundenkommunikation, Künstliche Intelligenz, Kundenservice

"I'm Sorry, I Didn't Understand That." Why Most Chatbots Miss the Mark

Find out why most chatbots today miss the mark, and how businesses can be sure to avoid choosing a chatbot that’s not up to the task.

ai-delivers-better-deflection-rates-webinar-jpg
Webinare | Künstliche Intelligenz, Kundenkommunikation, Kundenservice

Leveraging AI to Deliver Dramatically Better Deflection Rates

Learn how companies are currently thinking about, and measuring, deflection rates across their customer service interactions.

more-than-just-chatbots-webinar-jpg
Webinare | Künstliche Intelligenz, Kundenkommunikation, Kundenservice

More Than Just Chatbots: Fueling Efficiency In Your Business with AI

Learn how AI can work with your customer support agents to make their lives easier, and how administrators can leverage technology to more efficiently manage content.

ai-for-agents-webinar-jpg
Webinare | Künstliche Intelligenz, Kundenkommunikation, Kundenservice

More Than Just Chatbots: How AI Can Make Your Agents and Your Business More Efficient

Learn how AI can work with your customer support agents to make their lives easier, and how administrators can leverage technology to more efficiently manage content.

customer-journey-webinar-jpg
Webinare | Künstliche Intelligenz, Kundenkommunikation, Kundenservice

One Solution for the Complete Customer Journey

Learn about the ROI of customer acquisition vs. retention, and why you should shop for a solution that helps you throughout the entire customer lifecycle..

Webinare | Best Practices, Kundenkommunikation, Kundenservice, Verkauf und Vertrieb

Upcoming Events & Webinars

View our upcoming events and live webinars.

infographic-customer-experience-jpg
Infografiken | Kundenkommunikation, Kundenservice, Künstliche Intelligenz

Infographic: 7 Myths of Customer Experience

See what 850 business leaders and 4,500 consumers think about CX today and how you can use these learnings to improve your own processes.

ai-customer-experience-best-practices-jpg
Infografiken | Kundenkommunikation, Kundenservice, Verkauf und Vertrieb

Infographic: AI Customer Service Best Practices: Actionable Steps for Implementation

There’s a lot to think about when getting started with AI, so we’ve laid our best practices out in this infographic.

3-agent-tips-customer-service-jpg
Infografiken | Kundenkommunikation, Kundenservice, Best Practices

Infographic: Three Tips for a Better Agent Experience

Three ways to improve the agent experience which will lead to better customer outcomes.

Infografiken | Best Practices, Kundenkommunikation

5 Tips for Live Chat Supervisor & Admin Success

This ebook is a short checklist to help live chat supervisors and administrators provide superior service with live chat.

vanson-bourne-logo-jpg
Forschungsberichte | Kundenservice, Kundenkommunikation, Künstliche Intelligenz

LogMeIn 2018 AI Customer Experience Report: Impact of Chatbots and AI on the Customer Journey

See how your CX processes compares in this global survey to business leaders and consumers.

Forschungsberichte | Kundenservice, Kundenkommunikation, Künstliche Intelligenz

Market Overview: Chat Solutions For Customer Service

This Forrester Research report provides an overview of the chat vendor landscape, highlighting chat capabilities and support for a broad range of use cases, as well as a decision framework for choosing the right chat solution for your needs.

vanson-bourne-logo-jpg
Forschungsberichte | Kundenservice, Kundenkommunikation, Künstliche Intelligenz

Impact of Chatbots and AI on the Customer Journey - North America Executive Summary

See how your CX processes compares in this global survey to business leaders and consumers.

Forschungsberichte | Kundenservice, Kundenkommunikation, Künstliche Intelligenz

Market Overview: Chat Solutions For Customer Service

This Forrester Research report provides an overview of the chat vendor landscape, highlighting chat capabilities and support for a broad range of use cases, as well as a decision framework for choosing the right chat solution for your needs.

omni-channel-customer-care
Forschungsberichte | Künstliche Intelligenz

Forrester: Transform The Contact Center For Customer Service Excellence

This Forrester report summarizes the top 10 customer service trends for 2016 that businesses must pay attention to in order to deliver customer service excellence.

supercharge-customer-iq-jpg
Videos | Kundenkommunikation, Kundenservice, Verkauf und Vertrieb

Bold360 Supercharges Your Customer IQ

See how Bold360 empowers companies to reimagine their customer engagement and support across all digital channels and devices for highly personalized and intelligent interactions.

Videos | Kundenservice

BoldChat Helps ASCAP Find Its Rhythm

After researching chat solutions, and conducting side-by-side evaluations of the leading vendors, ASCAP selected BoldChat by LogMeIn.

engage-smarter
Videos | Künstliche Intelligenz, Kundenkommunikation

Bold360 Supercharges Your Customer IQ

See how Bold360 empowers companies to reimagine their customer engagement and support across all digital channels and devices for highly personalized and intelligent interactions.

Videos | Kundenkommunikation, Kundenservice

Tibco Transforms Business for Tomorrow with BoldChat

Tibco chose to partner with BoldChat to boost sales and build relationships with their customers.

what-is-bold360-ai
Videos | Künstliche Intelligenz

Bold360 Supercharges Your Customer IQ

See how Bold360 empowers companies to reimagine their customer engagement and support across all digital channels and devices for highly personalized and intelligent interactions.

3-ways-bold360-is-different-image-jpg
Whitepaper | Best Practices, Kundenkommunikation, Kundenservice

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

Live-Chat-in-Support-Environments
Whitepaper | Best Practices

5 Tips for Live Chat Agent Success

This ebook is a short checklist to help agents provide superior service with live chat.

Whitepaper | Best Practices

5 Tips for Live Chat Supervisor & Admin Success

This ebook is a short checklist to help live chat supervisors and administrators provide superior service with live chat.

Whitepaper | Kundenkommunikation, Kundenservice

Must Know Customer Engagement Trends

This ebook explores five key trends driving businesses' customer engagement and support strategies.

chat-agent-productivity-whitepaper-jpg
Whitepaper | Best Practices, Kundenkommunikation, Kundenservice

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

idg-customer-engagement-and-support-in-a-connected-world-whitepaper-jpg
Whitepaper | Kundenkommunikation, Kundenservice, Verkauf und Vertrieb

5 Tips for Live Chat Agent Success

This ebook is a short checklist to help agents provide superior service with live chat.

digital-engagement-challenges-image
Whitepaper | Best Practices, Kundenkommunikation, Kundenservice

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

future-customer-engagement
Whitepaper | Best Practices, Kundenkommunikation, Kundenservice

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

chatbot-whitepaper
Whitepaper | Kundenkommunikation, Künstliche Intelligenz

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.