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Fallstudien | Künstliche Intelligenz, Kundenkommunikation, Kundenservice

Discount Bank

Dank der hochentwickelten NLP-Technologie von Bold360 ai, die natürliche Sprache – in diesem Fall Hebräisch – verarbeiten kann, kann die virtuelle Assistentin „Didi“ natürliche Dialoge führen und Kunden so einen personalisierten Service bieten.

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Fallstudien | Künstliche Intelligenz, Kundenkommunikation

Intuit Mint Bills

Mint Bills konnte die Anzahl der Callcenter-Anfragen durch die Einführung der Self-Service-Plattform Bold360 ai um fast die Hälfte reduzieren.

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Fallstudien | Kundenkommunikation, Kundenservice

Jenny Craig

Personalisierte Unterstützung leicht gemacht.

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Fallstudien | Künstliche Intelligenz, Kundenkommunikation

JustFab

JustFab Inc. hilft seinen Kunden mit Bold360 ai, selbst Hilfe zu finden.

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Fallstudien | Kundenservice, Kundenkommunikation

Kars4Kids

Kars4Kids fährt die Anzahl der Spenden mit BoldChat in die Höhe.

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Fallstudien | Künstliche Intelligenz, Kundenkommunikation

MyHeritage

92 Millionen Benutzer. 9 verschiedene Sprachen. Eine KI-gestützte Lösung.

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Fallstudien | Künstliche Intelligenz, Kundenkommunikation

Premium Credit

Premium Credit verzeichnete bereits drei Monate nach der Einführung der Self-Service-Lösung Bold360 ai ausgezeichnete Ergebnisse.

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Fallstudien | Künstliche Intelligenz, Kundenkommunikation

RBS

Bold360 ai half der RBS, ihren Content-Management-Prozess in nur sechs Wochen komplett umzugestalten.

Fallstudien | Kundenkommunikation, Verkauf und Vertrieb

Sullivan University

BoldChat verhilft der Sullivan University zu guten Noten.

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Fallstudien | Künstliche Intelligenz, Kundenkommunikation

Thomas Cook

Thomas Cook optimiert seinen Support rund um den Globus mit der Self-Service-Lösung Bold360 ai.

Fallstudien | Kundenservice, Verkauf und Vertrieb

Timberland

Timberland ist mit Bold360 immer einige Schritte voraus.

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Fallstudien | Künstliche Intelligenz, Kundenkommunikation

UK Mail

UK Mail beliefert seinen ständig wachsenden Kundenstamm mit einem besseren und schnelleren Service.

Fallstudien | Kundenkommunikation, Verkauf und Vertrieb

Web.com

Web.com übernimmt mit BoldChat die Kontrolle über seine Chatstrategie.

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Fallstudien | Künstliche Intelligenz, Kundenkommunikation

Webs

Webs hebt seinen Kundenservice mit der Integration von Bold360 ai und Zendesk auf die nächste Stufe.

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Fallstudien | Künstliche Intelligenz, Kundenkommunikation, Kundenservice

Yatra

Bieten Sie noch mehr Kunden eine noch bessere Betreuung – mit KI-gestütztem Self-Service.

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Fallstudien | Künstliche Intelligenz, Kundenkommunikation, Kundenservice

Zalando

Eine moderne und erkenntnisreiche Self-Service-Lösung – noch dazu perfekt konfektioniert.

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Fallstudien | Kundenservice

STOPzilla

Besserer Support für weniger Geld.

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Fallstudien | Verkauf und Vertrieb, Kundenservice

Miyachi Unitek Corporation

Eine bessere Art, seine Kunden zu betreuen.

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Fallstudien | Kundenservice

Network Contacts

Network Contacts vernetzt sich mit strategischen Partnern für den Erfolg.

Fallstudien | Verkauf und Vertrieb, Kundenservice

Signet

Neue B2B-Kommunikationskanäle verbessern die Betreuung der Firmenkunden.

Fallstudien | Verkauf und Vertrieb, Kundenservice

Sundance Catalog

BoldChat löst Instant Service ab und verbessert den Kundenservice sofort.

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Fallstudien | Kundenkommunikation, Kundenservice

Tech Mahindra

Persönlicherer Support von Telekomkunden durch innovative Videoterminals.

Fallstudien | Verkauf und Vertrieb, Kundenservice

The North Face

Der Online-Kundenservice von The North Face steht seinen Produkten in nichts nach.

Fallstudien | Kundenservice

American Society of Composers, Authors and Publishers

BoldChat hilft der ASCAP, ihren Rhythmus zu finden.

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Datenblätter | Kundenkommunikation, Künstliche Intelligenz, Kundenservice

Bold360 Overview

Learn why our customers choose Bold360 for customer engagement.

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Datenblätter | Kundenkommunikation, Kundenservice

Payment Card Industry Data Security Standard (PCI DSS) Compliance

Bold360 software is compliant with the core principles of PCI DSS, and recommends two distinct methods for PCI DSS compliance to companies using our software.

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Datenblätter | Kundenkommunikation, Kundenservice

Proactive AI: Stop Waiting and Start Engaging

Enable delivery of personalized messages to website visitors throughout the entire customer journey, from lead generation and customer acquisition, through conversion, and into post-sale support.

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Datenblätter | Kundenkommunikation, Künstliche Intelligenz, Kundenservice

AI for Front-line Employees

Learn how Bold360 can make your front-line teams more efficient.

Datenblätter | Kundenkommunikation

Co-browsing with Confidence

Bold360’s co-browse solution is designed to provide a simple, more direct way to deliver effective customer support.

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Datenblätter | Kundenkommunikation

Multilingual Chatbots and Live Agents

With a global chatbot and integrated translations, you can expand your business without expanding your costs.

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Datenblätter | Kundenkommunikation

Zendesk Integration for Ticket Management

Learn how to get the most out of your existing Zendesk ticketing system.

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Datenblätter | Kundenkommunikation

Email Management Made Simple

Learn how you can improve agent efficiency with a streamlined workflow.

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Datenblätter | Kundenkommunikation

Artificial Intelligence Technology Cheat Sheet – Key Terms

Start here and educate yourself about Machine Learning, Unstructured Data, Natural Language Processing, and more.

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Datenblätter | Kundenkommunikation

Optimize Engagement with our Mobile SDK

Bold360’s mobile Software Development Kit (SDK) enables businesses to embed chat in their native iOS and Android applications, creating a seamless engagement experience for their customers.

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Datenblätter | Kundenkommunikation

Optimize Live Chat with Experiment Engine

Learn more about optimizing live chat with multivariate testing.

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Webinare | Künstliche Intelligenz, Kundenkommunikation, Kundenservice

Achieving Harmony Between Bots & Humans with the New Bold360

Watch this webinar to learn 7 capabilities that your AI-powered customer experience solution should deliver.

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Webinare | Künstliche Intelligenz, Kundenkommunikation, Kundenservice

AI's Progression into Customer Service

Hear from leading CX executives as they discuss the value Artificial Intelligence brings to the table.

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Webinare | Künstliche Intelligenz, Kundenkommunikation, Verkauf und Vertrieb

Are You Wasting Money With Your Approach to Customer Engagement

Learn about the ROI of customer acquisition vs. retention, and why you should shop for a solution that helps you throughout the entire customer lifecycle.

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Webinare | Künstliche Intelligenz, Kundenkommunikation, Verkauf und Vertrieb

Be Proactive Engaging Customers with AI

Learn how to collect more qualified leads, increase revenue, and reduce support costs with a single customer engagement solution.

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Webinare | Künstliche Intelligenz, Kundenkommunikation, Kundenservice

Bridging the AI to Agent Gap

Learn about bridging the gap and establishing harmony between chatbots and customer service agents.

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Webinare | Künstliche Intelligenz, Kundenkommunikation, Kundenservice

Chatbots and the Next Evolution of Customer Service

Learn how to avoid common chatbot mistakes and choose a solution that helps you, your customers, and your support agents.

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Webinare | Kundenkommunikation, Künstliche Intelligenz, Kundenservice

Customer Engagement: How Do You Stack Up

Get a deep dive into what the maturity model reveals about your organization, and how improving your score can deliver more revenue.

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Webinare | Künstliche Intelligenz, Kundenkommunikation, Kundenservice

Customer Experience Leaders vs. Laggards: Why Your Business Needs Digital Transformation

Explore how organizations can leverage multiple digital channels and new technologies to improve the customer experience and how to implement an enterprise-wide focus on digital transformation.

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Webinare | Künstliche Intelligenz, Kundenkommunikation, Kundenservice

Forrester Webinar: Maximizing Customer Engagement for Maximum Revenue Growth

See an overview of the Forrester Customer Engagement Maturity Model and the four distinct Profiles of Engagement.

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Webinare | Künstliche Intelligenz, Kundenkommunikation, Kundenservice

Impact of Chatbots and AI on the Customer Journey

Bold360 partnered with leading independent research firm Vanson Bourne to conduct a global survey of business decision-makers and consumers to determine what CX looks like today and opportunity for to improve.

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Webinare | Kundenkommunikation, Künstliche Intelligenz, Kundenservice

"I'm Sorry, I Didn't Understand That." Why Most Chatbots Miss the Mark

Find out why most chatbots today miss the mark, and how businesses can be sure to avoid choosing a chatbot that’s not up to the task.

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Webinare | Künstliche Intelligenz, Kundenkommunikation, Kundenservice

Leveraging AI to Deliver Dramatically Better Deflection Rates

Learn how companies are currently thinking about, and measuring, deflection rates across their customer service interactions.

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Webinare | Künstliche Intelligenz, Kundenkommunikation, Kundenservice

More Than Just Chatbots: Fueling Efficiency In Your Business with AI

Learn how AI can work with your customer support agents to make their lives easier, and how administrators can leverage technology to more efficiently manage content.

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Webinare | Künstliche Intelligenz, Kundenkommunikation, Kundenservice

One Solution for the Complete Customer Journey

Learn about the ROI of customer acquisition vs. retention, and why you should shop for a solution that helps you throughout the entire customer lifecycle..

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Webinare | Best Practices, Kundenkommunikation, Kundenservice, Verkauf und Vertrieb

Upcoming Events & Webinars

View our upcoming events and live webinars.

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Infografiken | Kundenkommunikation, Kundenservice, Künstliche Intelligenz

Infographic: 7 Myths of Customer Experience

See what 850 business leaders and 4,500 consumers think about CX today and how you can use these learnings to improve your own processes.

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Infografiken | Kundenkommunikation, Kundenservice, Künstliche Intelligenz

Infographic: AI and Agent Harmony - The Customer Experience Advantage

See how everyone wins when agents and AI work in harmony with Bold360.

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Infografiken | Kundenkommunikation, Kundenservice, Verkauf und Vertrieb

Infographic: AI Customer Service Best Practices: Actionable Steps for Implementation

There’s a lot to think about when getting started with AI, so we’ve laid our best practices out in this infographic.

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Infografiken | Künstliche Intelligenz, Kundenkommunikation, Kundenservice

Infographic: Are You Wasting Money with Your Approach to Customer Engagement?

Take our quiz to find out if you’re spending in the wrong places or leaving money on the table.

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Infografiken | Kundenkommunikation, Kundenservice, Verkauf und Vertrieb

Infographic: Chatbots for B2B Lead Generation: Win B2B Leads Online with Personalized Conversations

See the difference chatbots can make in the B2B buying journey.

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Infografiken | Kundenkommunikation, Kundenservice, Künstliche Intelligenz

Infographic: Conversational AI Solutions - The Happy Medium with Bold360

With so many AI solutions out there, how do you choose one that’s right for your business?

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Infografiken | Kundenkommunikation, Kundenservice, Verkauf und Vertrieb

Infographic: Proactive Chatbots Give Online Shoppers the Kind of Support They Prefer

LogMeIn surveyed over 1,000 US consumers who frequently shop online to better understand their habits and preferences.

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Infografiken | Kundenkommunikation, Kundenservice, Best Practices

Infographic: Three Tips for a Better Agent Experience

Three ways to improve the agent experience which will lead to better customer outcomes.

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Forschungsberichte | Kundenservice, Kundenkommunikation, Künstliche Intelligenz, Best Practices

Aberdeen Research Report - AI in the Contact Center

This Knowledge Brief outlines how service leaders across the Fortune 1000 educate themselves on how AI can help transform their activities.

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Forschungsberichte | Kundenservice, Kundenkommunikation, Künstliche Intelligenz

LogMeIn 2018 AI Customer Experience Report: Impact of Chatbots and AI on the Customer Journey

See how your CX processes compares in this global survey to business leaders and consumers.

Forschungsberichte | Kundenkommunikation, Künstliche Intelligenz, Best Practices

Forrester Report: Build Competitive Advantage Through Customer Engagement and AI

Bold360 teamed up with Forrester Research to measure the benefits of providing good customer experiences.

Forschungsberichte | Kundenservice, Kundenkommunikation, Künstliche Intelligenz

Forrester Report: Choose The Right Customer Service Solution For Your Business

This report provides an overview of technologies to consider when looking for a differentiated customer experience for your company.

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Forschungsberichte | Kundenservice, Kundenkommunikation, Künstliche Intelligenz

Impact of Chatbots and AI on the Customer Journey - North America Executive Summary

See how your CX processes compares in this global survey to business leaders and consumers.

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Forschungsberichte | Künstliche Intelligenz

Aberdeen Research Report: Omni-Channel Engagement – How to Deliver Context-Driven Experiences

Best-in-Class firms are differentiating themselves by orchestrating interactions across all channels to deliver a seamless, personalized customer experience.

Forschungsberichte | Kundenkommunikation, Kundenservice

Ovum Report: Deliver the Omni-Channel Support Customers Want

This report explores consumers' growing dissatisfaction with their digital experiences and reveals contact center investments to help achieve your business goals and win the hearts and minds of today's connected customers.

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Videos | Künstliche Intelligenz, Kundenservice, Kundenkommunikation

Bold360's Building a Knowledge Base

With Bold360, building your knowledge base is quick and painless, so AI can start helping right away.

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Videos | Künstliche Intelligenz, Kundenservice, Kundenkommunikation

Bold360's Integrations

Our solution can integrate with all of your 3rd party systems, like CRMs, billing tools, and order management systems, so you can show your customers information that matters to them.

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Videos | Künstliche Intelligenz, Kundenservice, Kundenkommunikation

Bold360's Reporting and Analytics

With Bold360, you have control over every rule and setting, so you can make any changes that you see fit to improve your business metrics.

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Videos | Künstliche Intelligenz, Kundenservice, Kundenkommunikation

Bold360's Routing to a Human Agent

Bold360’s customer engagement solution makes the transition from chatbot to human agent a completely seamless experience.

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Videos | Künstliche Intelligenz, Kundenservice

Bold360's Self-service Chatbot

With Bold360’s self-service chatbot, customers can simply ask what they’re looking for, and the answer will be presented to them.

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Videos | Kundenkommunikation, Kundenservice, Verkauf und Vertrieb

Bold360 Supercharges Your Customer IQ

See how Bold360 empowers companies to reimagine their customer engagement and support across all digital channels and devices for highly personalized and intelligent interactions.

Videos | Kundenservice

BoldChat Helps ASCAP Find Its Rhythm

After researching chat solutions, and conducting side-by-side evaluations of the leading vendors, ASCAP selected BoldChat by LogMeIn.

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Videos | Künstliche Intelligenz, Kundenkommunikation

Engage Smarter with Bold360 ai: The Power of Harmony between Bots and Humans

Bold360 ai helps you deliver better customer experiences — no matter the problem, location or device.

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Videos | Künstliche Intelligenz

What is Bold360 ai?

Bold360 ai uses Natural Language Understanding to start learning your customers’ needs from the very first interaction.

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Whitepaper | Best Practices, Kundenkommunikation, Kundenservice

3 Ways Bold360 is Different

Bold360 delivers an exceptional customer experience, which not only differentiates your business from competition, but also drives repeat purchases and revenue growth.

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Whitepaper | Best Practices, Kundenkommunikation, Kundenservice

How to Maximize Agent Productivity to Drive Results

Learn about the two main problems customer support agents face, and three steps you can take to make your agents' lives easier, deliver higher customer satisfaction, and drive better business results.

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Whitepaper | Verkauf und Vertrieb, Kundenkommunikation, Künstliche Intelligenz

Chatbots for B2B Lead Generation: How to Deliver Personalized Conversations at Scale

Modern conversational chatbots can help companies engage prospects with personalized, contextual information at scale.

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Whitepaper | Best Practices, Kundenkommunikation, Kundenservice

Conversational AI Solutions - The Happy Medium with Bold360

Learn about the landscape of AI-powered customer support tools, and what you need to look for in a vendor.

chatbot-whitepaper
Whitepaper | Kundenkommunikation, Künstliche Intelligenz

Engage Proactively with AI Across the Customer Journey to Deliver Operational Efficiency and a Superior CX

learn about the ROI of customer acquisition vs. retention, and why you should use a single engagement solution for acquisition, sales, and support.

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Whitepaper | Verkauf und Vertrieb, Kundenkommunikation, Künstliche Intelligenz

Survey Results: Customer Expectations and Experiences with Online Shopping

Download this whitepaper to read insights into the current state of consumers’ online experiences, and clues as to what the future of online shopping might become.

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Whitepaper | Best Practices, Kundenkommunikation, Kundenservice

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

chatbot-whitepaper
Whitepaper | Kundenkommunikation, Künstliche Intelligenz

The Next Evolution of Chatbots: How to Ensure a Bold Bot Future

Tips to ensure your chatbot implementation is a success.