4 Ways Banks and Credit Unions Can Harness AI to Deliver a Better Customer Experience


Delivering exceptional customer service and support is key for any business wanting to stay competitive in today's market. ​Banks and credit unions are especially challenged with precariously balancing customer needs with the cost of personalized support. Leveraging the right technology, such as AI-powered chatbots, can enable your institution to provide better support and a more robust customer experience.

In this webinar, you’ll learn how financial service organizations are achieving favorable business outcomes by leveraging chatbots to:

  • Offer 24/7 self-service
  • Make current information readily available for members
  • Deliver consistent, concise answers across channels
  • Support member services representatives behind the scenes


  • Erica Mayshar, Manager, Solutions Consulting LogMeIn
  • Rey Chavez, Director of Member Contact Center Advia Credit Union

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