CXNext AI-Powered Engagement Thanks for attending. Stay tuned for next year!


For today’s business leaders, getting the customer experience right is imperative – it’s no longer an option. Delivering a future-forward customer experience means going beyond NPS and retention rates and driving toward true customer centricity. What does that look like?

We got technologists, practitioners, and analysts together in a room to define it. Watch the highlight video to relive CXNext 2019.

Thinking about stepping up your CX? We recommend checking out our sponsor brands' customer engagement and remote support solutions as you plan your next move.

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event videos and presentations

CXNext Speaker Marc van Zadelhoff
Marc van Zadelhoff
Walking the Walk: Why CX Matters More Today Than Ever Before
CXNext Speaker Paddy Srinivasan
Paddy Srinivasan
Bringing Humanity Back to the Customer Experience
CXNext Speaker John Ragsdale
John Ragsdale
Moving Beyond NPS: What Customer Effort Really Means
CXNext Speaker Ryan Lester
Ryan Lester
CX That Rises Above the Rest: AI as a Competitive Advantage
CXNext Speaker Yaniv Reznik
Yaniv Reznik
Avoiding the CX Mistakes of the Past

Event Photos

View photos from CXNext 2019.

welcome reception
paddy speaking
cxnext hallway sign
expo hall
book signing
drawing wall

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Forrester Maturity Model

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