While online consumers today have more choices than ever, customer service chat on your website can help to engage them more effectively and win a larger share of their business.
When users need help, a chat box for your website lets them converse in real time with a live customer service agent. Whether they have questions, need directions, want recommendations or are having trouble finding what they’re looking for, customer service chat can quickly resolve their issues and move them along the path to conversion.
It’s clear that customers appreciate online chat support. Up to 83% of consumers admit that they need help when shopping online, and 44% say that having questions answered by a live person during an online purchase is one of the most important functions of website.
When offering customer support chat on your website, selecting the right customer support software is critical. With the best customer support chat application, you can deliver an exceptional customer experience that will improve sales and increase loyalty, while simplifying the administration of your chat website.
A customer service chat solution from Bold360.
Bold360 provides a market-leading solution for customer service chat that is among the most flexible products on the market.
A division of LogMeIn, Bold360 has designed its chat tool to give you full control over the customer conversation. With Bold360, nearly every element of customer service chat can be customized to reflect your brand, your voice and your preferred way of interacting with customers. Where other chat products will charge steep rates for professional services to implement customizations, Bold360 puts the tools in your hands and let you tailor customer service chat to your needs.
Because customer engagement today is harder than ever, Bold360’s customer service chat solution keeps things simple. Easy-to-use tools make managing chat a breeze, and built-in integrations and APIs allow you to quickly connect chat data with other information systems to create a consolidated view of your customer.
What can you do with Bold360’s customer service chat technology?
With a customer service chat solution from Bold360, you can:v
- Offer live chat, mobile live chat, video chat, online self-service and proactive chat to visitors, helping to increase conversions and build greater loyalty.
- Streamline omni-channel engagement by managing all channels from one platform. Bold360 lets you manage chat, email, Twitter*, SMS*, online self-service and other channels from a single platform.
- Deliver a superior mobile experience with tools for layered chat, mobile invitations and mobile-aware windows.
- Simplify management of customer service chat with reporting and administrative tools that put you in control of security and permissions, routing, reporting and testing.