Meet Bold360
When advanced AI chatbots join forces with live agents, productivity hits warp speed.
Conversational & Proactive AI
Put smarter chatbots and virtual agents to work for you.
It’s hard to decipher the reality from the hype around AI chatbots. There are demos galore of so-called conversational bots, but replicating those for your business typically requires a whole lot of data scientists and scripted responses. No thanks. Our web chatbots are built for conversations from day one.
Bold360 utilizes patented Natural Language Understanding to have real conversations with customers, where and when they want. With our online AI chat, you get full visibility into how the technology is analyzing input to arrive at resolutions, so you can tweak or optimize.
Don’t wait for customers to come to you. With Bold360’s chatbot software you can proactively engage with your customers in a personalized, conversational way. No matter what channel they’re using, time of day they’re searching, or native language they speak.
There are an ever-growing number of digital channels, leading to inconsistent and poorly managed experiences that leave customers disappointed. Bold360 delivers consistent AI-powered experiences across automated chat, email, social, SMS, and more.
Supporting a global customer base can be a challenge, as customers are less likely to buy from a company that does not support them in their native language. Bold360 enables bots to engage across languages, boosting brand loyalty and allowing for more cost-effective chatbot support.
Bot + Agent Harmony
Make every agent interaction more effective.
Bold360 bots aren’t just on the frontlines helping customers find answers, place orders, and fix problems 24/7 with a smile. They’re also working overtime behind the scenes advising agents for better customer outcomes.
Knowledge & Insights
Turn the voice of the customer analytics into actionable insights.
Bold360 locks nothing away. Insights that are fueled by actual customer experiences are presented in real-time, so you can take immediate action. And you don’t have to front-load your knowledge base with anticipated content. Bold360 listens to customers to help you exceed their expectations.
Fannie Mae's Ask Poli chatbot gives customers instant answers with 24x7 self-service.
What made Bold360 rise to the top was that they offered the full package in terms of easy to use, easy to maintain, easy to implement. But I think what really cinched it for us with the Bold360 team was that, more than any other company that came in and pitched us on their product, the Bold360 team really took the time to understand our problem.
Bill Cleary, VP, Policy, Fannie Mae
Discover smarter, more personalized engagement
Put smarter chatbots and virtual agents to work for you.
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